Fatima Manjra conducted a survey on 04/03/16 and received positive feedback. She spoke clearly throughout the call and maintained a polite and professional demeanor. She matched the pace of the respondent and clarified lists and open-ended questions well. The monitor noted she did an excellent job clarifying lists and probing for additional information to an open-ended question. Her average score was 4 out of 5 and she received an overall score of 98%.

1. Employee Monitoring Report
For KMI as of 04/03/2016 8:29 pm
Enthusiasm
DateQuest. IDProjectMonitor
Professionalism
Pace
ClarityofSpeech
ClarifyingLists
ClarifyingOpen-Ends
ProbingOpen-Ends
VerbatimReading
SkippedQuestion
LeadingRespondent
Misinformation
Score (%)
VerbatimRecording
RefusalRebuttal
Fatima Manjra T010 0009954 04/03/16 5 5 5 5 5 5 5 54 N 98
Comments: *Originally conducted on 03/04 at 1:49PM; Introduction not recorded, began monitoring
at Q.INTO1.* Overall, you did a good job of speaking with a clear tone of voice. Well done
maintaining a polite and professional demeanour throughout the call along with a consistent and
steady pace matching the respondent’s needs. You did well to speak with a clear tone of voice. In
addition, at Q.B3 (main reason for your most recent call), and throughout the Q.D series, you did an
excellent job of clarifying the lists for the respondent. Furthermore, at Q.D10 (comments regarding the
last Telus representative who assisted you), you did well to probe the respondent for a comment, to
clarify the open-end, and to record the comment verbatim. Well done, keep it up!
5.00 5.00 5.00 5.00 5.00 5.00 5.00 5.00Average Score: 4.00 98.00
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