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We discussed in the last learning activity that a single
histogram only tells one part of a long data story. That full
story might be good to know if you want to make a truly
informed business decision.


                                         Website Visit Duration Histogram
                            25
         Number of visits




                            20

                            15

                             10
                                 5
                                 0
                                     1   2   3   4   5      6       7       8    9   10
                                                                                          More

                                                     Visit Duration in Minutes
EXAMPLE SCENARIO: You are an operations manager for a
manufacturing company that produces widgets. In order for
your company to meet the production rate goals, your floor
needs to create 320 widgets per day. Last week’s quota was
not met, and the CEO has tasked you to find out why.
You create a histogram that shows the production frequency
of widgets for Monday. The graph shows that the intervals
from 8:00-9:00, 11:00-12:00, and 12:00-1:00 seem to be the
problem:

                                      Monday Histogram
         45
         40
         35
         30
         25
          20
          15
          10
           5
            0
                8:00   9:00   10:00    11:00
                                               12:00
                                                        13:00
                                                                 14:00
                                                                         15:00
                                                                                 16:00

                                        Hour Intervals in Work Day
But after taking this course, you recognize that you might
not be getting the full picture with just one histogram and
decide to generate four more for Tuesday through Friday:

        Tuesday Histogram             Wednesday Histogram
  50                           50
  40                           40
  30                            30
   20                           20
   10                           10
    0                             0




        Thursday Histogram              Friday Histogram
  60                            60
  40                            40
   20                           20
    0                             0
THE REST OF THE STORY: After examining the rest of the
histograms, you discover that the actual problematic time
ranges are 8:00-9:00, 12:00-1:00, and 1:00-2:00.

Production during the interval of 11:00-12:00 on Monday
was low due to an employee training meeting, and
production improved during this time on the other days.

The dip in production between 12:00-1:00 each day is due to
lunchtime, and you determine the rate is adequate during
this time.

After identifying the problematic hour intervals of 8:00-9:00
and 1:00-2:00, you dig deeper and discover that employees
are arriving late to work and getting back late from lunch.
Had you relied on the histogram generated from Monday’s
production alone, you would have had some but not all of
the story.

Power in numbers (multiple histograms) gave you the
knowledge you need to appropriately identify the problem
and provide corrective action to increase productivity.

                                 Monday Histogram
              50
              40
              30
              20
               10
                   0
                       8:00 9:00
                                 10:00 11:00
                                             12:00 13:00
                                                         14:00 15:00
                                                                       16:00

                                     Hour Intervals in Work Day
LESSONS TO LEARN:
   • If you had relied on one histogram, you may have
     missed the main cause of the problem
   • Looking at more histograms provided an more
     accurate story of the data
   • A single histogram only tells a part of a longer story
   • Looking at all kinds of data over an extended period
     of time provides useful knowledge about a process
                                  Monday Histogram
              50
               40
               30
               20
               10
                    0
                        8:00 9:00
                                  10:00 11:00
                                              12:00 13:00
                                                          14:00 15:00
                                                                        16:00

                                      Hour Intervals in Work Day
There is power in numbers!

      Tuesday Histogram           Wednesday Histogram
50                         50
40                         40
30                          30
 20                         20
 10                         10
  0                           0




      Thursday Histogram            Friday Histogram
60                          60
40                          40
 20                         20
  0                           0
CRITICAL THINKING: Have you encountered a
situation where looking at a lot of data helped (or
looking at little data hindered)? How was there
power in numbers?
      25

      20

      15

       10

           5

           0
               1   2   3   4   5   6   7   8   9   10
                                                        More

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Module 4.2

  • 1.
  • 2. We discussed in the last learning activity that a single histogram only tells one part of a long data story. That full story might be good to know if you want to make a truly informed business decision. Website Visit Duration Histogram 25 Number of visits 20 15 10 5 0 1 2 3 4 5 6 7 8 9 10 More Visit Duration in Minutes
  • 3. EXAMPLE SCENARIO: You are an operations manager for a manufacturing company that produces widgets. In order for your company to meet the production rate goals, your floor needs to create 320 widgets per day. Last week’s quota was not met, and the CEO has tasked you to find out why.
  • 4. You create a histogram that shows the production frequency of widgets for Monday. The graph shows that the intervals from 8:00-9:00, 11:00-12:00, and 12:00-1:00 seem to be the problem: Monday Histogram 45 40 35 30 25 20 15 10 5 0 8:00 9:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 Hour Intervals in Work Day
  • 5. But after taking this course, you recognize that you might not be getting the full picture with just one histogram and decide to generate four more for Tuesday through Friday: Tuesday Histogram Wednesday Histogram 50 50 40 40 30 30 20 20 10 10 0 0 Thursday Histogram Friday Histogram 60 60 40 40 20 20 0 0
  • 6. THE REST OF THE STORY: After examining the rest of the histograms, you discover that the actual problematic time ranges are 8:00-9:00, 12:00-1:00, and 1:00-2:00. Production during the interval of 11:00-12:00 on Monday was low due to an employee training meeting, and production improved during this time on the other days. The dip in production between 12:00-1:00 each day is due to lunchtime, and you determine the rate is adequate during this time. After identifying the problematic hour intervals of 8:00-9:00 and 1:00-2:00, you dig deeper and discover that employees are arriving late to work and getting back late from lunch.
  • 7. Had you relied on the histogram generated from Monday’s production alone, you would have had some but not all of the story. Power in numbers (multiple histograms) gave you the knowledge you need to appropriately identify the problem and provide corrective action to increase productivity. Monday Histogram 50 40 30 20 10 0 8:00 9:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 Hour Intervals in Work Day
  • 8. LESSONS TO LEARN: • If you had relied on one histogram, you may have missed the main cause of the problem • Looking at more histograms provided an more accurate story of the data • A single histogram only tells a part of a longer story • Looking at all kinds of data over an extended period of time provides useful knowledge about a process Monday Histogram 50 40 30 20 10 0 8:00 9:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 Hour Intervals in Work Day
  • 9. There is power in numbers! Tuesday Histogram Wednesday Histogram 50 50 40 40 30 30 20 20 10 10 0 0 Thursday Histogram Friday Histogram 60 60 40 40 20 20 0 0
  • 10. CRITICAL THINKING: Have you encountered a situation where looking at a lot of data helped (or looking at little data hindered)? How was there power in numbers? 25 20 15 10 5 0 1 2 3 4 5 6 7 8 9 10 More