My presentation from Mobile Scotland 2016 - http://www.mobile-scotland.com/.
Is mobile anything special any more? What is it anyway, the devices, the network, or a context? Challenges and opportunities.
Absolutely 100% true – but also a real problem.
Assumption is that if we have invested in some other digital channel then we can trivially have a matching mobile app or service.
Also some assume that the same use cases are both relevant and practical
A classic example of simply rolling up a (bad) website into an app.
Remember – points make pints!
A classic example of simply rolling up a (bad) website into an app.
Remember – points make pints!
A classic example of simply rolling up a (bad) website into an app.
Remember – points make pints!
Typical image of someone using their smartphone
Context of use: *mobile*, couch, desk – not about the device per se
e.g. coffee chain app – on mobile all about finding branch near me now and loyalty/coupons – at home more about aspiration/marketing or find a branch elsewhere
e.g. putting CC details into bus app while standing on the pavement
Look at you phone – what does it mean to you?
Personal and contextual bridge into the digital world in hand 24/7
More sensitive to interruption and privacy etc than desktop
Typical image of someone using their smartphone
Context of use: *mobile*, couch, desk – not about the device per se
e.g. coffee chain app – on mobile all about finding branch near me now and loyalty/coupons – at home more about aspiration/marketing or find a branch elsewhere
e.g. putting CC details into bus app while standing on the pavement
Look at you phone – what does it mean to you?
Personal and contextual bridge into the digital world in hand 24/7
More sensitive to interruption and privacy etc than desktop
Mobile costs real money and can be complicated so can lead to bill shock when it goes wrong
e.g. crazy frog, e.g. roaming charges
It is all about confidence – it is a very personal device!