This document describes a CTI (computer telephony integration) solution for health care. It includes features for patients like making appointments, getting directions, refilling medications, and messaging doctors. It also includes features for providers like listening to and responding to patient messages, checking patient eligibility, and dictation services. The transcription section allows listening to doctor dictations and marking them as transcribed.

1. CTI SOLUTION FOR HEALTH CARE
MK Group of Industries, Mumbai, India.

2. HEALTH CARE BLOCK DIAGRAM
PSTN
Health Care
CTI
Server
Database
WEB Server
INTERNET
MK Group of Industries, Mumbai,
India.

3. Features of the CTI Server - Patient
 Appointment Section - Make New Appointment, Reschedule Appointment, Cancel
Appointment.
 Messaging Service - Patients can leave message to a particular doctor, also they
can listen to reply messages from doctor.
 Patient can come to know about details of hospital, like exact landmark of the
hospital, the operating hours of hospital, etc....
 Patient can refill his medication by lodging a request to hospital.
 Online disease and drug education information can be delivered to patient. If
required, information can be faxed back.
 Patient can fill Health Questionnaire over phone.
 Patient can page to doctors.
MK Group of Industries, Mumbai, India.

4. Start
Play “Welcome”
Dial 1 for Patient Dial 2 for Provider Dial 3 for Transcription
Dial 1 for Existing Patient Dial 2 for New Patient
Existing Patient
Providers Section Transcription Section
New Patient
MK Group of Industries, Mumbai, India.

5. Yes
Yes
Existing Patient
Play “Enter User ID”
Valid?
Play “Enter Password”
Dial 1 for
Appointments
Dial 2 for Clinic
Direction
Dial 3 for Patient
Balance Amount
A B C
No
Dial 4 for Voice
Msging Section
D
Patient Main Menu
Dial 5 for
Health Forms
Dial 6 for
Medication Refill
Dial 7 for
Disease Ed Info
E F G
Dial 8 for Drug
Ed Info
G
Dial 9 for
Emergency Paging
Dial 0 for OperatorPaging
Valid?
No
MK Group of Industries, Mumbai, India.

6. D
Dial 1 to Leave
Message
Dial 2 to Listen to
Reply Messages
Link to Web DB to get all
providers under clinic
Play a list of all
available providers to
choose by patient
Leave Message, dial 9
to stop recording
Record
Dial 1 to listen
your message
Dial 2 to
accept your
message
Dial 3 to
cancel D
Patient Main Menu
Link to Web DB to get all reply
messages
Play a list of all reply
messages to choose
by patient
Play Selected Msg
Dial 1 to listen
your message
Dial 3 to
browse reply
messages
Dial 4 to delete
this message
Play Recorded Msg
D
MK Group of Industries, Mumbai, India.

7. B
Dial 1 to hear
Clinic information
Dial 2 to fax the
Clinic information
FAX
Play “Clinic
Info”
Link to Web DB to get
Clinic Direction
Information
MK Group of Industries, Mumbai, India.

8. Dial 1 to hear
patient balance
Dial 2 to fax the
patient balance
FAX
Play “Balance
Amount Information”
Link to Web DB to get Balance
Amount
FAX
Dial your FAX number
Get FAX number
End Call
MK Group of Industries, Mumbai, India.

9. A
Dial 1 for New
Appointment
Dial 2 to
Reschedule
Appointment
Dial 3 to Cancel
Appointment
New Appt
Rash Cancel
Link to Web DB to get all
already made appointments
MK Group of Industries, Mumbai, India.

10. Link to Web DB for Location
Play “Locations” to choose one
Link to Web DB for Providers
Play “Providers” to choose one
Dial 1 to dial an
Appointment date
Dial 2 to find first available
Appointment date
Dial 3 to dial a date after
which u want to have
first available date
New Appt
New Sub Link to Web DB
Play “First Available Date”
Agree?
Play “Dial the date”
Link to Web DB
Play “First Available Date”
Agree?
Research Appt Entry
No
No
Yes
Yes
MK Group of Industries, Mumbai, India.

11. New Sub
Link to Web DB for Reasons
Play “Dial the
Appointment Time”
Play “Dial the
Appointment Reason”
Play “All the Appt
information”
Interested to
fix this
Appt?
New
Link to Web DB to Fix this
Appointment
End Call
No
MK Group of Industries, Mumbai, India.

12. Resch
.
Dial 1 to dial the
old appt date
Dial 2 to browse
thru old appts
Check the
dialed
appt date
valid?
Sure to
reschedul
e appt?
A
Resch Appt Entry
Play “Appts” to
choose one
No
MK Group of Industries, Mumbai, India.

13. Cancel
Dial 1 to dial the old
appt date
Dial 2 to browse through
old appts
Check the
dialed appt
date valid?
Sure to
cancel appt?A
Play “Appts” to
choose one
Link to Web DB to cancel this
appointment
End Call
No
No
Yes
Yes
MK Group of Industries, Mumbai, India.

14. E
Link to Web DB to get Available Health
Forms
Play Health Forms and ask to
choose one
Link to Web DB to get Available
Questions for chosen Health Forms
Play Health Forms Questions
one by one to get answers
Link to Web DB to Post Health Form
results
MK Group of Industries, Mumbai, India.

15. F
Link to Web DB to get available Providers List
Play Providers List and ask to
choose one provider from the list
Link to Web DB to get drug list to refill
Play Drug List and ask to choose
one drug from the list
Link to Web DB to get available Pharmacy List
Play Providers List and ask to
choose one pharmacy from the list
Link to Web DB to post medication refill data
and get the request number
Play the request number of
medication refill request raised
MK Group of Industries, Mumbai, India.

16. G
Dial Alpha characters, for example dial 2
once for A, dial 2 twice for B, etc.
Dial 1 to listen to
the chars dialed
Dial 2 to add
more chars
Dial 3 to overwrite
with new chars
Dial 4 to fetch
info from chars
Dial 5 to cancel
the operation
Play the chars
dialed
Delete all previously
dialed chars
Link to Web DB and Fetch
Education Information
Dial 1 to
Listen Info
Dial * to Go
Backward
Dial # to Go
Forward
Dial 2 to FAX
Info
Dial 3 to
Cancel
FAX
MK Group of Industries, Mumbai, India.

17. Paging
Link to Web DB to get all available provider
with their pager number
Ask patient to dial their emergency call back
number for the provider to get back
Page the patient emergency telephone to the
chosen provider
Play the list of providers ask to choose one
provider whom patient want to page
MK Group of Industries, Mumbai, India.

18. New Patient
Play Message to dial their telephone
number
Dial 1 to fix an
appointment
Dial 2 to leave a
message
Dial 3 to talk to
operator
Please leave a message at the
tone and press 9 to stop
recording
Link to Web DB to post new
patient’s voice message
MK Group of Industries, Mumbai, India.

19. Features of the CTI Server - Providers ( Doctors)
 Doctors can listen to patient's voice message and reply to them.
 They can enquire about patient's eligibility to get treatment.
 Doctor can dictate.
MK Group of Industries, Mumbai, India.

20. Providers Section
Play “Enter User ID”
Valid?
Play “Enter Password”
Valid?
No
No
Yes
Yes
Providers Main Menu
Dial 1 listen and reply
voice messages
PA
Dial 2 record
voice prompts
Dial 3 patient IPA
service
Dial 4 dictation
services
PB PC PD
MK Group of Industries, Mumbai, India.

21. PA
Link to Web DB to get all voice
messages
Play a list of all reply
messages to choose by
patient
Play Selected Msg
Dial 2 to listen to
the message
Dial 3 to browse
reply messages
Dial 4 to delete this
message
Dial 1 to deliver your
reply message
Providers Main Menu
Leave Message, dial 9 to
stop recording
Record
Dial 1 to listen
your message
Dial 2 to accept
your message
Dial 3 to cancel
Play Recorded Msg Providers Main Menu
MK Group of Industries, Mumbai, India.

22. PB
Dial 1 to listen the
Old
Dial 2 to delete the
Old
Dial 3 to record a
new one
Play the old one Delete the old one Leave your
message at the
tone and dial 9 to
stop recording
PB PB
PB
MK Group of Industries, Mumbai, India.

23. PD
Dial the Patient ID
Leave your dictation at the tone, dial 9 to stop
recording
Dial 1 to
listen
Dial 2 to
Accept
Dial 3 to add
more
Dial 4 to
overwrite
Dial 5 to
cancel
Play the
dictation
Delete the
old dictation
Link to Web DB to set
this dictation
MK Group of Industries, Mumbai, India.

24. Features of the CTI Server - Transcription (company)
 They can listen to dictation of doctors and can transcribe them.
 Also they can mark the dictation as transcribed.
 They can browse through doctors dictation date wise as well as time wise.
MK Group of Industries, Mumbai, India.

25. Transcription Section
Play “Enter User ID”
Valid?
Play “Enter Password”
Valid?
No
No
Yes
Yes
Transcription Main Menu
Dial 1 for Un Transcribed
Section
TA
Dial 2 for Transcribed
Section
TB
Link to Web DB to fetch Providers
Play list and ask to choose
MK Group of Industries, Mumbai, India.

26. TA
Link to Web DB to fetch all available UN Transcribed
dictations
Play the list and ask them to choose one un-transcribed
dictation
Dial 1 to listen Dial 2 to mark this
transcribed
Dial 3 to
browse again
Play the
dictation
Link to Web DB to set this
transcribed
TA
MK Group of Industries, Mumbai, India.

27. TB
Link to Web DB to fetch all available transcribed
dictations
Play the list and ask them to choose one un-
transcribed dictation
Dial 1 to
listen
Dial 3 to
browse again
Play the
dictation
MK Group of Industries, Mumbai, India.