SlideShare a Scribd company logo
VALUTAZIONE DELLA QUALITA’ DEL SERVIZIO  Mensa “Bononia” TEAM Silvia Fabioneri Ester Giganti Nicola Para Maria Polini Luca Risi Barbara Rossi Luogo: Piazza Puntoni n°1 Apertura: da Lunedì a Venerdì Orario pranzo: 11.30-14.30 Orario cena: 19.00-23.30
INDAGINE ESPLORATIVA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
DEFINIZIONE DEI COSTRUTTI RILEVANTI CIBO PERSONALE ORGANIZZAZIONE EXTRA TEMPI D'ATTESA QUALITA’ AMBIENTE
QUESTIONARIO ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ANALISI FATTORIALE ESPLORATIVA CIBO PERSONALE ORGANIZZAZIONE EXTRA QUALITA’ AMBIENTE CONVENIENZA ORGANIZZAZIONE + PERSONALE TEMPI D'ATTESA
CAMPIONE e FASE FIELD ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ANALISI DESCRITTIVA DEL CAMPIONE
ANALISI DESCRITTIVA DEL CAMPIONE
FACTOR LOADINGS ALPHA STD 0,79 ALPHA STD 0,74 ALPHA STD 0,77 ALPHA STD 0,71 CIBO ORG ATTESA CONV
 
ANALISI CONFERMATIVA ESTIMATES:  Standardized Solution
ANALISI CONFERMATIVA ESTIMATES:  T-values
MODELLO LISREL MODELS:  Basic Model ESTIMATES: Standardized Solution
MODELLO LISREL MODELS:  X Model ESTIMATES: Standardized Solution
MODELLO LISREL MODELS:  Structural Model ESTIMATES: Standardized Solution
INDICI DEL MODELLO TOTALE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
REGRESSIONE QUALITA’ =  β 1*CIBO +  β 2*ORGANIZZAZIONE +  β 3*ATTESA +  β 4*CONVENIENZA +  ε Estimate Standardized T-values Sig. CIBO 0,81 0,63 12,06 0,000 ORGANIZZAZIONE -0,05 -0,04 -0,81 0,418 ATTESA 0,12 0,09 2,45 0,015 CONVENIENZA 0,35 0,28 6,59 0,000 R 2  = 0,68
CRITICITA’ MUST HAVE PUNTI DI FORZA FALSI PROBLEMI
CONCLUSIONI FILA CIBO
CLUSTER ANALYSIS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
STATISTICHE DESCRITTIVE Cluster Number of Case N Mean Cluster Number of Case N Mean 1 d1.FREQUENZA 176 2,01 3 d1.FREQUENZA 137 1,45 d3.COMPAGNI 176 2,17 d3.COMPAGNI 137 1,80 Qualità 176 4,71 Qualità 137 4,73 d36.Età 176 21,55 d36.Età 137 22,25 SPESA MEDIA MENSILE 176 31,85 SPESA MEDIA MENSILE 137 10,87 Classi mensili 176 2,12 Classi mensili 137 1,31 2 d1.FREQUENZA 230 3,30 4 d1.FREQUENZA 129 3,53 d3.COMPAGNI 230 2,02 d3.COMPAGNI 129 ,82 Qualità 230 4,81 Qualità 129 4,68 d36.Età 230 22,89 d36.Età 129 25,83 SPESA MEDIA MENSILE 230 48,71 SPESA MEDIA MENSILE 129 85,26 Classi mensili 230 2,90 Classi mensili 129 3,61
I.C. 159 I.C. 252 I.C. 335
I.C. 266 I.C. 244 I.C. 159 I.C. 223
HEAVY USERS: ANALISI FATTORIALE ALPHA STD  0,80 ALPHA STD  0,80 ALPHA STD  0,83 ALPHA STD  0,80
ANALISI FATTORIALE CONFERMATIVA ATTESA + CONVENIENZA QUALITA’ MENU’ CIBO AMBIENTE  +  PERSONALE 15 13 18 19 21 22 28 29 30 25 33 34 17 23 24
HU – ANALISI CONFERMATIVA ESTIMATES: Standardized Solution
HU – ANALISI CONFERMATIVA ESTIMATES: T-value
MODELLO LISREL  - HU MODELS:  Basic ESTIMATES: Standardized Solution
MODELLO LISREL  - HU MODELS:  X Model ESTIMATES: Standardized Solution
MODELLO LISREL  - HU MODELS:  Structural ESTIMATES: Standardized Solution
HEAVY USERS:  REGRESSIONE QUALITA’ =  β 1*AMB.PERS. +  β 2*ATT.CONV. +  β 3*CIBO +  β 4*MENU’ +  ε Estimate Standardized T-values Sig. AMBIENTE /PERSONALE -0,05 -0,04 -0,42 0,675 ATTESA / CONVENIENZA 0,62 0,42 5,39 0,000 CIBO 1,14 0,77 7,17 0,000 MENU' -0,22 -0,15 -1,54 0,126 R 2  = 0,77
CRITICITA’ MUST HAVE PUNTI DI FORZA FALSI PROBLEMI
GRAZIE PER L’ATTENZIONE

More Related Content

Featured

Product Design Trends in 2024 | Teenage Engineerings
Product Design Trends in 2024 | Teenage EngineeringsProduct Design Trends in 2024 | Teenage Engineerings
Product Design Trends in 2024 | Teenage Engineerings
Pixeldarts
 
How Race, Age and Gender Shape Attitudes Towards Mental Health
How Race, Age and Gender Shape Attitudes Towards Mental HealthHow Race, Age and Gender Shape Attitudes Towards Mental Health
How Race, Age and Gender Shape Attitudes Towards Mental Health
ThinkNow
 
AI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdfAI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdf
marketingartwork
 
Skeleton Culture Code
Skeleton Culture CodeSkeleton Culture Code
Skeleton Culture Code
Skeleton Technologies
 
PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024
Neil Kimberley
 
Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)
contently
 
How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024
Albert Qian
 
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie Insights
Kurio // The Social Media Age(ncy)
 
Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024
Search Engine Journal
 
5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary
SpeakerHub
 
ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd
Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next
Tessa Mero
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Lily Ray
 
How to have difficult conversations
How to have difficult conversations How to have difficult conversations
How to have difficult conversations
Rajiv Jayarajah, MAppComm, ACC
 
Introduction to Data Science
Introduction to Data ScienceIntroduction to Data Science
Introduction to Data Science
Christy Abraham Joy
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best Practices
Vit Horky
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project management
MindGenius
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
RachelPearson36
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Applitools
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work
GetSmarter
 

Featured (20)

Product Design Trends in 2024 | Teenage Engineerings
Product Design Trends in 2024 | Teenage EngineeringsProduct Design Trends in 2024 | Teenage Engineerings
Product Design Trends in 2024 | Teenage Engineerings
 
How Race, Age and Gender Shape Attitudes Towards Mental Health
How Race, Age and Gender Shape Attitudes Towards Mental HealthHow Race, Age and Gender Shape Attitudes Towards Mental Health
How Race, Age and Gender Shape Attitudes Towards Mental Health
 
AI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdfAI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdf
 
Skeleton Culture Code
Skeleton Culture CodeSkeleton Culture Code
Skeleton Culture Code
 
PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024
 
Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)
 
How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024
 
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie Insights
 
Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024
 
5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary
 
ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search Intent
 
How to have difficult conversations
How to have difficult conversations How to have difficult conversations
How to have difficult conversations
 
Introduction to Data Science
Introduction to Data ScienceIntroduction to Data Science
Introduction to Data Science
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best Practices
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project management
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work
 

Mensa Bononia Valutazione Qualità Servizi 2010

Editor's Notes

  1. Ottenuti al termine dell’indagine esplorativa.
  2. Le persone vanno in mensa perché il cibo è buono
  3. METTETE UN SEMAFORO VERDE SOPRA IL SEGMENTO 4 !!!!!!!!!!