This document summarizes the Second BSA Training held in Dubrovnik, Croatia from April 4-6, 2016. The training was part of the MATILDA project, funded by the EU, and focused on damage assessment and countermeasures. Key topics included establishing contacts before a crisis, conducting media activities before, during, and after a crisis, and analyzing lessons learned. The training provided guidance on crisis communication best practices like developing messaging, disseminating accurate information, and evaluating response efforts.
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Краткая презентация основной образовательной программы Муниципального автон...mgw-rassilki
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La conferință au participat 250 de top executivi de la companii cu cifra de afaceri între 250 mii euro și peste 500 milioane euro. Pe lângă top management, au fost prezenți directori financiari, directori de achiziții, directori de vânzări, marketing, etc.
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Students from Texas Wesleyan University's Mass Communication department were thrown into a zombie apocalypse on campus and asked to create a crisis communication response and cover the event as if it were a reality. This Spring 2016 event is highlighted in this presentation, giving faculty members tips on how to create your own crisis on campus to give students the opportunity to practice their communication skills in a semi-realistic setting.
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1. MATILDA
MultinATIonal moduLe on Damage
Assessment and countermeasures
Second BSA Training
Dubrovnik, 4th-6th April 2016
This project is funded by
The European Union Dubrovnik, April 2016
Media Contacts
Milena STEFANOVIC
National Protection and Rescue Directorate
SecondBSAtraining
Dubrovnik,4th-6thApri,2016
l
MATILDA
MultinATIonal moduLe on Damage
Assessment and countermeasures
2. MATILDA
MultinATIonal moduLe on Damage
Assessment and countermeasures
Second BSA Training
Dubrovnik, 4th-6th April 2016
‘’Prior proper planning prevents poor
performance’’
3. MATILDA
MultinATIonal moduLe on Damage
Assessment and countermeasures
Second BSA Training
Dubrovnik, 4th-6th April 2016
Main Focus
1. Establishing and maintaining contacts
2. Activities before, during and after crisis
3. Lessons learned
4. MATILDA
MultinATIonal moduLe on Damage
Assessment and countermeasures
Second BSA Training
Dubrovnik, 4th-6th April 2016
1. Establishing and maintaining
contacts
• Identify the most important stakeholders
• Know the media, the industry and the people
• Goal: establish yourself as a reliable, valuable media
resource
• Be proactive and always available
5. MATILDA
MultinATIonal moduLe on Damage
Assessment and countermeasures
Second BSA Training
Dubrovnik, 4th-6th April 2016
• Keep in mind: the media is your channel to the public
• Your information always has to be accurate and
formed to suit the need of the press and the public
6. MATILDA
MultinATIonal moduLe on Damage
Assessment and countermeasures
Second BSA Training
Dubrovnik, 4th-6th April 2016
2. Activities before, during and
after crisis
• 3 phases of media activity
• before the crisis – prepare and exercise
• during the crisis – use all your capabilities
• after the crisis – analyze your work
7. MATILDA
MultinATIonal moduLe on Damage
Assessment and countermeasures
Second BSA Training
Dubrovnik, 4th-6th April 2016
Before the crisis
• Brand yourself
• Let the public know about you
• Continuously have contacts with the media
representatives (e.g. give them a tour of your
institution, invite them to make a story about your
work)
8. MATILDA
MultinATIonal moduLe on Damage
Assessment and countermeasures
Second BSA Training
Dubrovnik, 4th-6th April 2016
• Make a Crisis
communication plan and
form your team
• Train your staff and
exercise
• Refresh your Media
database and contacts
• Manage your website and
social media accounts
• Regularly post updates
9. MATILDA
MultinATIonal moduLe on Damage
Assessment and countermeasures
Second BSA Training
Dubrovnik, 4th-6th April 2016
During the crisis
• Crisis is a stressful situation and is characterized by:
• high demand for information
• lack of time
• pressure of the media and the public
10. MATILDA
MultinATIonal moduLe on Damage
Assessment and countermeasures
Second BSA Training
Dubrovnik, 4th-6th April 2016
• Regularly inform the media
• Information has to be fast and accurate
• stick to the facts
• don’t lie
• Write your key messages
• Monitor what is published
• React to rumors
• If possible, set up a press center at the scene of the
accident or at the nearest safe place
11. MATILDA
MultinATIonal moduLe on Damage
Assessment and countermeasures
Second BSA Training
Dubrovnik, 4th-6th April 2016
• The role of the Spokesperson
• he/she gives your organization a human form
• well trained professional
• has the ability to connect with the audience
12. MATILDA
MultinATIonal moduLe on Damage
Assessment and countermeasures
Second BSA Training
Dubrovnik, 4th-6th April 2016
• Media communication tools:
• Press release
• Conference
• Website
• Hotline
• Social media
• Mobile Apps
• Photographs, video material, infographics
13. MATILDA
MultinATIonal moduLe on Damage
Assessment and countermeasures
Second BSA Training
Dubrovnik, 4th-6th April 2016
After the crisis
• the work is not over yet
• the need for information is still high
• use the opportunity to stress the importance of
your work
14. MATILDA
MultinATIonal moduLe on Damage
Assessment and countermeasures
Second BSA Training
Dubrovnik, 4th-6th April 2016
• Analyze your activity
• how many press releases you published
• the number of conferences you held
• how many interviews you gave
• communication directly with the citizens
15. MATILDA
MultinATIonal moduLe on Damage
Assessment and countermeasures
Second BSA Training
Dubrovnik, 4th-6th April 2016
• Analyze the media activity
• how many articels were
published
• were they negative or
positive about your
organization
• were the reporters
unbiased
16. MATILDA
MultinATIonal moduLe on Damage
Assessment and countermeasures
Second BSA Training
Dubrovnik, 4th-6th April 2016
3. Lessons learned
• use your analysis to evaluate your work
• recognize your strong and weak points
• become aware of your mistakes
• strengthen your capacities
• improve your strategy
• always be ready
17. MATILDA
MultinATIonal moduLe on Damage
Assessment and countermeasures
Second BSA Training
Dubrovnik, 4th-6th April 2016
THANK YOU