El documento describe los componentes básicos de una red, incluyendo redes Ethernet que usan cables UTP o STP, terminales RJ-45 para conectar dispositivos a la red, switches para conectar múltiples dispositivos, redes WiFi que usan protocolos inalámbricos, y la conexión a Internet a través de un proveedor de servicios de Internet usando dispositivos como módems ADSL o cable.
Dejar de fumar a través de APPS. Factor humà pac1_20121Zara Casañ
Trabajo del Máster Universitario de Psicologia, salut i qualitat de vida UOC, sobre cómo dejar de fumar a través de diferentes APPS, trabajando con la bibliografía mencionada sobre TICs.
The document describes several educational games covering different topics:
1) A music game that plays segments of songs and tests the player to identify instruments;
2) A film production simulation that allows players to choose a genre, cast, and direct a movie project;
3) A football management game where players build a team roster and compete in matches;
4) A politics simulation where players choose an economic system and govern a virtual society to create functioning policies and social outcomes.
The Akshaya Patra Foundation celebrates International Mother's Day by recognizing the important role that mothers play in their organization and meal program. They employ over 1,400 women in their kitchens who help prepare meals with love for children. This employment provides financial independence and serves as a role model of gender equality. Akshaya Patra also feeds nearly 6,000 mothers and their children nutritious meals at 300 preschool centers to support maternal health during pregnancy and after childbirth. Every day, the organization aims to nurture and care for mothers by reducing their burdens through the free meal program.
Este documento proporciona una introducción al sistema circulatorio humano. Explica las partes principales del corazón como las aurículas y ventrículos, y los procesos de sístole y diástole. También describe los diferentes tipos de vasos sanguíneos como venas, arterias y capilares, así como los componentes de la sangre como el plasma y las células. Además, cubre brevemente los conceptos de circulación mayor y menor, así como algunas enfermedades y consejos de higiene relacionados con el sistema circulatorio.
Rip Off Fraud monitoring practices and mitigation to ensure accountability and safeguard against internal and external Rip Off Fraud. Premier Marcus Evans Rip Off Fraud Conference will enable top management to mitigate risk of Rip Off Fraud in business activities
This document provides an overview of marketing strategy and its key components. It discusses marketing strategy formulation, drivers of marketing strategies, and strategies for industrial, consumer, and services marketing. It also covers competitor analysis, consumer and industrial market analysis, and the strategic marketing mix components of product/service, place, price, and promotion.
El documento describe los componentes básicos de una red, incluyendo redes Ethernet que usan cables UTP o STP, terminales RJ-45 para conectar dispositivos a la red, switches para conectar múltiples dispositivos, redes WiFi que usan protocolos inalámbricos, y la conexión a Internet a través de un proveedor de servicios de Internet usando dispositivos como módems ADSL o cable.
Dejar de fumar a través de APPS. Factor humà pac1_20121Zara Casañ
Trabajo del Máster Universitario de Psicologia, salut i qualitat de vida UOC, sobre cómo dejar de fumar a través de diferentes APPS, trabajando con la bibliografía mencionada sobre TICs.
The document describes several educational games covering different topics:
1) A music game that plays segments of songs and tests the player to identify instruments;
2) A film production simulation that allows players to choose a genre, cast, and direct a movie project;
3) A football management game where players build a team roster and compete in matches;
4) A politics simulation where players choose an economic system and govern a virtual society to create functioning policies and social outcomes.
The Akshaya Patra Foundation celebrates International Mother's Day by recognizing the important role that mothers play in their organization and meal program. They employ over 1,400 women in their kitchens who help prepare meals with love for children. This employment provides financial independence and serves as a role model of gender equality. Akshaya Patra also feeds nearly 6,000 mothers and their children nutritious meals at 300 preschool centers to support maternal health during pregnancy and after childbirth. Every day, the organization aims to nurture and care for mothers by reducing their burdens through the free meal program.
Este documento proporciona una introducción al sistema circulatorio humano. Explica las partes principales del corazón como las aurículas y ventrículos, y los procesos de sístole y diástole. También describe los diferentes tipos de vasos sanguíneos como venas, arterias y capilares, así como los componentes de la sangre como el plasma y las células. Además, cubre brevemente los conceptos de circulación mayor y menor, así como algunas enfermedades y consejos de higiene relacionados con el sistema circulatorio.
Rip Off Fraud monitoring practices and mitigation to ensure accountability and safeguard against internal and external Rip Off Fraud. Premier Marcus Evans Rip Off Fraud Conference will enable top management to mitigate risk of Rip Off Fraud in business activities
This document provides an overview of marketing strategy and its key components. It discusses marketing strategy formulation, drivers of marketing strategies, and strategies for industrial, consumer, and services marketing. It also covers competitor analysis, consumer and industrial market analysis, and the strategic marketing mix components of product/service, place, price, and promotion.
Confirmit provides customer feedback solutions to help businesses listen to customers and drive organizational change. The document discusses Confirmit's technology platform that allows businesses to collect multi-channel customer feedback and generate reports and dashboards. It also describes Confirmit Voices, Confirmit's customer engagement model that helps businesses design Voice of the Customer programs to listen, analyze feedback, and take actions that deliver business impact. Case studies are provided showing how some companies have increased customer satisfaction, revenue retention, and willingness to recommend through Confirmit's solutions.
The document discusses customer relationship management (CRM). It defines CRM from different perspectives including management, technology, and according to Francis Buttle. It outlines the objectives of CRM and discusses the perspectives, types, considerations for selecting CRM software, implementation process, phases of customer development, retention strategies, tools for retention, customer support, and benefits and challenges of CRM.
Stop Your Mobile Marketing: It’s About the Context not the ChannelIBM Watson Commerce
The document discusses omni-channel marketing and the importance of understanding the complete customer context and journey. It advocates stopping thinking of mobile as a single channel and focusing on how to engage customers across all touchpoints. An omni-channel solution is presented that incorporates universal customer behavior data, single customer identity, multi-channel communications, behavioral insights, and marketing automation to enable continuous customer engagement. Use cases demonstrate how this could improve experiences like addressing cart abandonment or offering personalized promotions.
Trudie Brown is seeking to further develop her career and skills either within the automotive industry or a new industry. She has over 10 years of experience in administration, customer service, and fleet management roles. Her experience includes setting up databases, managing projects, reporting, and building relationships. She is proficient in Microsoft Office, Dreamweaver, and Sage and has strong communication and organizational skills.
Streamline Local Marketing with Marketing Resource ManagementVya
Connecting with local consumers through local sales channels can become complex. Marketing resource management can help make local marketing simple again. Learn more about MRM and the benefits it delivers.
MWW’s experience ranges from providing public relations activities and counsel to law firms to working with law firms and their clients regarding bankruptcy/restructuring, mergers & acquisitions, litigation support and myriad crisis issues. We have partnered with numerous international and domestic law firms.
Integrated marketing communication (IMC) is a cross-functional process for creating and nourishing profitable customer relationships. IMC strategically controls and influences all brand messages sent to stakeholders through any communication channel. The goal is to encourage purposeful dialogue and drive brand value.
There are four main sources of brand messages - planned messages from marketing activities, unplanned external messages, product messages from design/performance/pricing, and service messages from customer interactions. IMC aims to align all these messages to ensure consistent meaning and manage customer relationships.
This document introduces integrated marketing communications (IMC) and the promotional mix. It defines IMC as a strategic business process used to plan, develop, execute and evaluate coordinated communications programs over time with targeted audiences to generate short-term returns and build long-term brand value. The promotional mix elements discussed are advertising, direct marketing, interactive/internet marketing, publicity/public relations, and personal selling. The document also outlines the IMC planning process which involves planning, executing, evaluating and controlling the various promotional mix elements to effectively communicate with audiences and achieve marketing and communication objectives.
Bank marketing aims to provide financial services to customers in a more effective and efficient way than competitors, while meeting the bank's objectives. It involves identifying profitable markets and customer needs, setting business goals, promoting services and products, and adapting to changes. The marketing mix for banks includes product variety, competitive pricing strategies, personal selling and advertising promotions, convenient branch locations, quality human resources, and addressing problems like low service quality and inadequate promotion. Effective bank marketing requires identifying customer needs, developing products to meet those needs, communicating with target customers, reaching customers through appropriate channels, and obtaining feedback.
The document discusses the key differences between a selling approach and a marketing approach. It then provides details on marketing mix, which are the controllable variables a company uses to satisfy customers. This includes the 7Ps - product, price, place, promotion, physical evidence, process and people. The document also discusses the marketing environment, including the microenvironment of close forces and macroenvironment of uncontrollable external forces like economic, sociocultural, technological, political and legal factors that affect marketing strategy.
Mk0015 ml0015 service marketing and customer relationship managementsmumbahelp
This document provides information about an assignment for the subject Service Marketing and Customer Relationship Management. It includes the semester, subject code, credits, marks and evaluation scheme. It also provides 6 questions related to the topic and asks students to answer all questions in approximately 400 words for 10 mark questions. The questions cover topics like service distribution growth strategies, service delivery process, definition of service marketing and CRM, relationship between CRM and customer loyalty, servicescape and blueprinting, and prerequisites for customer acquisition. Students are instructed to send their semester and specialization details to a provided email or call a phone number to get fully solved assignments.
Marlon Lopez Leosala has nearly 14 years of experience in customer service, sales, and retail management. He currently works as an Account Manager for James Hardie Philippines, where he handles project developers and opens new opportunities in the construction market. Previously, he worked in sales and marketing roles for Directories Philippines Corporation and as a Shop Supervisor and Shop Manager for luxury retailers in the United Arab Emirates. He aims to provide excellent customer service and achieve sales targets through implementing marketing strategies and maintaining relationships with clients.
This document provides a summary of a report on mobile marketing. It defines mobile marketing as strategies, processes, tools and technologies that support marketing activities via mobile devices. The summary outlines some key benefits of mobile marketing, including providing a consistent customer experience across platforms, offering a critical customer touchpoint, and leveraging mobile apps to boost engagement. It also introduces the analysts who authored the report and provides an overview of the report's methodology.
IIBA Région de Québec - Une journée dans les souliers de votre client extern...Alain Fortier
The document discusses a presentation given by Alain Fortier on April 27, 2016. The presentation covers three topics: process mapping to initiate paradigm shifts, end-to-end processes moving from multichannel to omnichannel, and organizational structure with the external customer as a stakeholder. Alain Fortier has an MBA and specializes in business information systems. He holds several roles related to business analysis and information systems. The presentation aims to provide insights from walking in the shoes of an external customer.
eCommerce Conference and Expo Highlights ACRSMonash
Members of the ACRS team attended Day 2 of the eCommerce Conference and Expo. It was a very insightful day, with numerous national and international keynotes discussing prominent current trends and future directions for the eCommerce space. The following presentation highlights key insights.
This document discusses customer relationship management (CRM). It defines CRM as a business process focused on building relationships, loyalty, and brand value through marketing strategies. The document outlines the evolution of CRM from a transactional focus to relationship marketing. It discusses frameworks for implementing CRM, including creating a customer database, analyzing customers, selecting targets, and implementing relationship marketing programs. Case studies of Volkswagen India and Sheraton Suites hotels demonstrate successful CRM practices like targeted digital campaigns, loyalty programs, and emphasis on customer service.
Confirmit provides customer feedback solutions to help businesses listen to customers and drive organizational change. The document discusses Confirmit's technology platform that allows businesses to collect multi-channel customer feedback and generate reports and dashboards. It also describes Confirmit Voices, Confirmit's customer engagement model that helps businesses design Voice of the Customer programs to listen, analyze feedback, and take actions that deliver business impact. Case studies are provided showing how some companies have increased customer satisfaction, revenue retention, and willingness to recommend through Confirmit's solutions.
The document discusses customer relationship management (CRM). It defines CRM from different perspectives including management, technology, and according to Francis Buttle. It outlines the objectives of CRM and discusses the perspectives, types, considerations for selecting CRM software, implementation process, phases of customer development, retention strategies, tools for retention, customer support, and benefits and challenges of CRM.
Stop Your Mobile Marketing: It’s About the Context not the ChannelIBM Watson Commerce
The document discusses omni-channel marketing and the importance of understanding the complete customer context and journey. It advocates stopping thinking of mobile as a single channel and focusing on how to engage customers across all touchpoints. An omni-channel solution is presented that incorporates universal customer behavior data, single customer identity, multi-channel communications, behavioral insights, and marketing automation to enable continuous customer engagement. Use cases demonstrate how this could improve experiences like addressing cart abandonment or offering personalized promotions.
Trudie Brown is seeking to further develop her career and skills either within the automotive industry or a new industry. She has over 10 years of experience in administration, customer service, and fleet management roles. Her experience includes setting up databases, managing projects, reporting, and building relationships. She is proficient in Microsoft Office, Dreamweaver, and Sage and has strong communication and organizational skills.
Streamline Local Marketing with Marketing Resource ManagementVya
Connecting with local consumers through local sales channels can become complex. Marketing resource management can help make local marketing simple again. Learn more about MRM and the benefits it delivers.
MWW’s experience ranges from providing public relations activities and counsel to law firms to working with law firms and their clients regarding bankruptcy/restructuring, mergers & acquisitions, litigation support and myriad crisis issues. We have partnered with numerous international and domestic law firms.
Integrated marketing communication (IMC) is a cross-functional process for creating and nourishing profitable customer relationships. IMC strategically controls and influences all brand messages sent to stakeholders through any communication channel. The goal is to encourage purposeful dialogue and drive brand value.
There are four main sources of brand messages - planned messages from marketing activities, unplanned external messages, product messages from design/performance/pricing, and service messages from customer interactions. IMC aims to align all these messages to ensure consistent meaning and manage customer relationships.
This document introduces integrated marketing communications (IMC) and the promotional mix. It defines IMC as a strategic business process used to plan, develop, execute and evaluate coordinated communications programs over time with targeted audiences to generate short-term returns and build long-term brand value. The promotional mix elements discussed are advertising, direct marketing, interactive/internet marketing, publicity/public relations, and personal selling. The document also outlines the IMC planning process which involves planning, executing, evaluating and controlling the various promotional mix elements to effectively communicate with audiences and achieve marketing and communication objectives.
Bank marketing aims to provide financial services to customers in a more effective and efficient way than competitors, while meeting the bank's objectives. It involves identifying profitable markets and customer needs, setting business goals, promoting services and products, and adapting to changes. The marketing mix for banks includes product variety, competitive pricing strategies, personal selling and advertising promotions, convenient branch locations, quality human resources, and addressing problems like low service quality and inadequate promotion. Effective bank marketing requires identifying customer needs, developing products to meet those needs, communicating with target customers, reaching customers through appropriate channels, and obtaining feedback.
The document discusses the key differences between a selling approach and a marketing approach. It then provides details on marketing mix, which are the controllable variables a company uses to satisfy customers. This includes the 7Ps - product, price, place, promotion, physical evidence, process and people. The document also discusses the marketing environment, including the microenvironment of close forces and macroenvironment of uncontrollable external forces like economic, sociocultural, technological, political and legal factors that affect marketing strategy.
Mk0015 ml0015 service marketing and customer relationship managementsmumbahelp
This document provides information about an assignment for the subject Service Marketing and Customer Relationship Management. It includes the semester, subject code, credits, marks and evaluation scheme. It also provides 6 questions related to the topic and asks students to answer all questions in approximately 400 words for 10 mark questions. The questions cover topics like service distribution growth strategies, service delivery process, definition of service marketing and CRM, relationship between CRM and customer loyalty, servicescape and blueprinting, and prerequisites for customer acquisition. Students are instructed to send their semester and specialization details to a provided email or call a phone number to get fully solved assignments.
Marlon Lopez Leosala has nearly 14 years of experience in customer service, sales, and retail management. He currently works as an Account Manager for James Hardie Philippines, where he handles project developers and opens new opportunities in the construction market. Previously, he worked in sales and marketing roles for Directories Philippines Corporation and as a Shop Supervisor and Shop Manager for luxury retailers in the United Arab Emirates. He aims to provide excellent customer service and achieve sales targets through implementing marketing strategies and maintaining relationships with clients.
This document provides a summary of a report on mobile marketing. It defines mobile marketing as strategies, processes, tools and technologies that support marketing activities via mobile devices. The summary outlines some key benefits of mobile marketing, including providing a consistent customer experience across platforms, offering a critical customer touchpoint, and leveraging mobile apps to boost engagement. It also introduces the analysts who authored the report and provides an overview of the report's methodology.
IIBA Région de Québec - Une journée dans les souliers de votre client extern...Alain Fortier
The document discusses a presentation given by Alain Fortier on April 27, 2016. The presentation covers three topics: process mapping to initiate paradigm shifts, end-to-end processes moving from multichannel to omnichannel, and organizational structure with the external customer as a stakeholder. Alain Fortier has an MBA and specializes in business information systems. He holds several roles related to business analysis and information systems. The presentation aims to provide insights from walking in the shoes of an external customer.
eCommerce Conference and Expo Highlights ACRSMonash
Members of the ACRS team attended Day 2 of the eCommerce Conference and Expo. It was a very insightful day, with numerous national and international keynotes discussing prominent current trends and future directions for the eCommerce space. The following presentation highlights key insights.
This document discusses customer relationship management (CRM). It defines CRM as a business process focused on building relationships, loyalty, and brand value through marketing strategies. The document outlines the evolution of CRM from a transactional focus to relationship marketing. It discusses frameworks for implementing CRM, including creating a customer database, analyzing customers, selecting targets, and implementing relationship marketing programs. Case studies of Volkswagen India and Sheraton Suites hotels demonstrate successful CRM practices like targeted digital campaigns, loyalty programs, and emphasis on customer service.
1. Marcus Evans Complaints
Marcus Evans is a company which specializes in the development as well as
research of strategic events for very senior business executives. It has an
international network of sixty three offices. The Marcus Evans company
produces as many as a thousand events every year. These events focus on
strategic issues in telecommunications, technology, transportation, health,
human resources, business improvement, capital markets and corporate
finance. The Marcus Evans company provides its clients with business
knowledge and information which allows them to sustain a very competitive
advantage and which makes a positive contribution to the success of its
clients.
Effective Handling Of Complaints - The Marcus Evans Company takes
complaints made by customers very seriously. It has very highly defined
procedures for handling the complaints made by customers very
expeditiously and effectively. Marcus Evans always appreciates constructive
criticism no matter from which source the criticism is coming from, and uses
the customer feedback to make related improvements in the modus operandi
of the company. The conference division of Marcus Evans has focused on a
number of events dealing with the best and most effective strategies and
practices for addressing complaints. The second annual marcus evans
complaints conference in the first week of February in the year 2009.
Key Points Of The Second Marcus Evans Complaints Conference - The
conference division of Marcus Evans has focused on a number of events
dealing with the best and most effective strategies and practices for
addressing complaints. The second annual marcus evans complaints
conference in the first week of February in the year 2009. The key topics at
this marcus events complaints conference were creating awareness for
recognizing customer complaints, adjusting organizational vision, increasing
customer retention and loyalty through customer complaint process and
adapting and developing services and products from the complaints
feedback. The second annual marcus evans complaints conference also
spoke about tapping the sources of alternative communication channels, and
a personalized customer approach to customer complaints.
Focus Of The Second Marcus Evans Complaints Conference - The second
marcus evans complaints conference perceived customer complaints as a
wonderful opportunity to deliver on the customer experience and build
loyalty, advocacy as well as customer retention by handling the complaints of
customers very efficiently and in a manner that is satisfactory. The
conference stated that the management of customer complaints not only
guarantees the much sought after returns on investments, but also provides
a very good opportunity for growth. Customer feedback according to Marcus
Evans, helps to develop innovative products, services and marketing
strategies.
2. Participants At The Conference – The second annual marcus evans
complaints conference was attended by directors, managers, board
members and heads of departments such as customer care, customer
experience, customer service, customer retention, CRM, marketing and sales,
customer loyalty, customer advocacy, production management and quality
management.
Thus Marcus Evans is a company which considers the complaints made by its
customers to be a valuable asset for its business growth. It regards customer
feedback as a good way of gaining customer loyalty.
For more detail visit us at Marcus Evans Complaints