Trainees develop expectations about their skills and ability to cope through training and counseling work, which influences their confidence and communication. To communicate counseling skills effectively, trainees need confidence using their abilities, though expectations of competence differ from expectations of outcomes or profits from their work.

1. LV PAPILLOTE
In training and when counselling, trainees create
expectations about their competence and coping
ability.
Such expectations influence how confident they feel
and how they communicate. Communicating
counselling skills competently is not simply a matter
of knowing what to do.
Trainees need the confidence to use their skills.
Expectations about competence (market analysis)
differ from expectations about outcomes (profit).
In training and when counselling (chasing profits),
trainees create no expectations (data mining and
mingling).