Here are some additional ideas to improve the LRT map design based on the feedback: - Use larger, bolder text and graphics to indicate which platform is in/out of service to make it more noticeable - Simplify the map layout into a single straight line for each route rather than the complex overlapping lines - Clearly label the routes as "Via Senja" and "Via Petir" rather than just arrows - Include estimated travel times between stations to provide more information to passengers - Consider an interactive digital display that highlights the active route in real-time - A/B test different color schemes and graphic designs to see which is most clear and intuitive for passengers - Gather additional user

1. Snapshot from MRT and LRT System Map

2. • There are 2 platforms: Platform 1 and
Platform 2.
• There are also 2 LRT services: Service A
which goes the Senja way and Service B
via Petir. The track divides into 2 ways at
Bukit Panjang Station.
• Even though the train service goes 2

3. • This shows the Bukit Panjang LRT has 2 train services: Service A and B.
Service A from Choa Chu Kang goes towards Senja, Service B from
Choa Chu Kang goes towards Petir.
• It divides into two different ways after Bukit Panjang Station, and it goes
a loop.
• It also shows that normally Platform 2 will not open unless during peak
hours, but for people who do not know this, it is an disadvantage for
them. As some people are not aware of the Wikipedia info and not all

4. • Inform passengers on train
schedule(timing)
–Eg. Next train: 3mins

5. • Inform passengers of the
different stops/stations the
train service will go to
• Direct passengers which way
to go to

6. Service A, B and a overall LRT route Service A, B and a overall LRT route
under Platform 2 Map. under Platform 1 Map.

7. Arrow Arrow
indicating the indicating
direction the direction
Service A via Senja (It goes towards Service B via Petir (It goes towards
Senja’s way first) then one around back Petir’s way first) then one around back

9. Platform 1: Showing the next
Service and the timing of next
service.
Platform 2: Normally not in
service, only when it is during
peak hours

10. • People stood in front of the map for a long time
• It took them some time to figure out what the map is
actually showing
• People do not understand the map
• People having confused look on their faces
• Some of the people didn’t even realize there’s an
arrow indicating the route individual service is going
• People do not know where to stand to wait for the
LRT, they just follow the crowd
• Many people stand at Platform 2 because they do
not know Platform 2 is not in service

11. • Personal Experience(First time taking the LRT):
– Confused after looking at the map
• 2 platforms, only 1 is in service
• 1 platform, 2 Services (Service A and B)
• Didn’t know which service to take
– Map is not straight forward
• No indication on Via Senja or Via Petir (The only indication is an
arrow, which is not obvious enough)
– Didn’t know Platform 2 is not in service because the
screen showing words flashing is fast and not obvious
enough
– Color of the arrow is same as the route, which is gray.
There’s no contrast

12. Person A, which is the stranger, was on the
same LRT ride with me from Choa Chu
Kang
• Person A: Excuse me, does this train goes to
Jelapang Station? I looked at the map for a long
time but didn’t get it, in the end I just took it
without knowing, so I need your help to get to
the station.
• Me: I…think so. (Reason I answered this is
because the LRT hasn’t reach Bukit Panjang
station yet so I myself forgot which service I took
as each service goes different ways, that is why

13. • Person 1:
– Confused over the platform and train
schedule on the screen: As there are 2
platforms, but only 1 platform is in
service, and it includes both Service A
and B.
– Confused over the map: Couldn’t see
the arrow that’s indicating the direction
and the map looks messy

14. • Person 2:
– Hard to understand the LRT Map: “It was little
bit confusing at the first look. But after
carefully reading it a few times, i then
understood how the train moves along the
map.”
– “I didn't know which track was available, until i
heard the announcement.”
– “To be honest, I didn’t even realize there was
an arrow, but now I find it confusing still.”

15. • Person 3:
– “It’s very confusing to me”
– “It’s not as direct as MRT’s one”
– “It took me awhile to figure out
what it is showing.”
– “There’s no duration given between
each station on the map”

16. Screen is:
• Direct
• Simple
• Easy to
understand

17. MRT Map:
• Clear
• Simple (One
straight line
down)
• Straight forward
• Not confusing
• Provides
duration between
individual stop
• One platform for
one way

18. • Someone who just shifted into a new
house at this particular area that have
to take the LRT everyday to travel
• Someone who is going to visit a friend
that’s staying at the area that requires
to take the LRT
I decide to combine these 2 scenarios together since both
scenarios needs a clearer and better map direction to find out
their way or the service they need to take to get to their
designated place.

19. Question to ask:
• Instead of having 2
platforms providing
the same services
and 1 of the platform
is normally not in
use, why not make
each platform provide
individual service?

20. • Why not make one service to each platform?
– Platform 1: Via Senja, Platform 2: Via Petir
– It would be better so one map include only the
stations the service go to
– But might not be a good idea, reason why is
platform 2 not in service normally is because it is
not rush hour, so…it breaks down to:
• Why not make the “platform not in service”
more obvious to the passengers instead?
• For the map, why not make it into one straight
line instead of the whole map and using one
small arrow to indicate the direction?

21. • Platform 1 – Service A, Platform 2 – Service B
• One platform for one service

22. • LRT Map, One service – one route
The
difference
between
the 2
services

23. • Making the “NOT IN SERVICE” more
obvious to people

24. Break
down
into their
individua
l route

25. • Using
different
colors to
indicate
the
change
of route

26. • I’m planning to do a few more
ideation on the designs and after
that I will be testing out on people
so that I can improvise on the
designs.