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LEVEL & FACTORS
OF JOB SATISFACTION
AND BANKING SECTOR.
CASE STUDY ON A GREEK BANK
Main points from the research of my
Master thesis
Vidalis Constantinos
Vidalis Constantinos
RESEARCH QUESTIONS
Vidalis Constantinos
What are the overall level of job satisfaction and the
level that results from the evaluation of the satisfaction’s
determinants.
What are the satisfaction levels of these determinants
of each factor that compose them?
QUESTIONNAIRE
Vidalis Constantinos
First Part
• «Affective» Satisfaction
• Overall Satisfaction
• A. Agho et al., 1992
Second Part
• «Cognitive» Satisfaction
• Facet Satisfaction
• 8 Dimensions/ 35 Factors
QUESTIONNAIRE
Vidalis Constantinos
•Autonomy
•Variety
•Guidance
•Amount of Work
•Paper Work
•Identity
Job
Characteristics
• Working Place
Conditions
• Security
• Natural Environment
• Logistics
Working
Conditions
• Importance
• Utilization of Personal
Abilities
• Recognition
• Social Status
• Moral Values
Personal
View of Job’s
Significance
• Our Collaboration
• My Affection
• Their Abilities
• Their Status
Coworkers
QUESTIONNAIRE
Vidalis Constantinos
• Personal Relationship
• Management Approach
• Abilities
• Interest in the feelings
of subordinates
Supervisor
• Feedback
• Working Security
• Rules
• Goals Clearance
The Bank as
Organisation
• Fair Salary in relation with
- my personal effort
- other Banks
- my colleagues
• Benefits
• Benefits in relation with
other Banks
Wage &
Benefits
• Opportunities
• Meritocracy
• Bank’s Policy in relation
with other Banks
Promotion
THE SAMPLE
Vidalis Constantinos
Employees in
National Bank of Greece
• 153 Participants
• Time Period 11/2015-02/2016
RESULTS
Vidalis Constantinos
1------------2,33---------3,67
LOW MEDIUM HIGH
3.35
3.34
0 1 2 3 4 5
FACET SATISFACTION
OVERALL SATISFACTION
JOB SATISFACTION
RESULTS
Vidalis Constantinos
Low Satisfaction Medium Level Satisfaction High Satisfaction
15.70%
52.90%
31.40%
7.80%
62.10%
30.10%
OVERALL SATISFACTION FACET SATISFACTION
RESULTS
Vidalis Constantinos
Job
Characteristics
Working
Conditions
Personal View
of Job's
Significance
Wage
&Benefits
Coworkers Supervisor The Bank as
Organisation
Promotion
3.24
3.42 3.46 3.33
3.48 3.62
3.46
2.78
RESULTS
Vidalis Constantinos
Identity Moral Values Benefits Collaboration Affection Personal Relationship Abilities Working Security
69.9%
64.1% 66.0% 62.7%
71.9%
60.1%
64.7%
84.3%
Factors with the most “Satisfied” or “Very Satisfied” levels
RESULTS
Vidalis Constantinos
Paper Work Amount of WorkCoworkers' AbilitiesPromotion's OpportunitiesMeritocracy Promotion's Policy
37.9%
32.7% 34.0%
39.9%
42.5% 41.8%
Factors with the most “Dissatisfied” or “Very
Dissatisfied” levels

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Level & Factors of Job Satisfaction and Banking Sector. Case Study on a Greek Bank.