Leadership

1. MODELS FOR LEADERSHIP
Inspiring others to do their best work

2. How do we create leaders?
How can we help individuals
succeed?

3. Tim Brown, CEO of IDEO (Innovation Design and
Engineering Organization)
You, as a leader, need to empower your
team to generate and execute bold
ideas.

4. What typeof leadership effective?

5. Leadership…
Supportive – Participatory – Directive – Achievement-
oriented

6. SUPPORTIVE
Focus on relationships
Provide resources
and advice
Show sensitivity to
team member needs
Ask questions to
guide others
Effective when
– Tasks are repetitive
or stressful
– Time is well-spent
training and
coaching
– Templates and
examples are readily
available
Negative: Can be time-consuming or ineffective if the purpose of
the task isn’t clear

7. PARTICIPATORY
Tap team’s ideas,
expertise
Include team in
making decisions
Give freedom in how
to perform the work
Encourage creativity
Effective when
– Team is experienced
– Task is complex
and challenging
– Want to collaborate
to formulate the
plan
– People want to give
input
Negative: Can be ineffective when you need a quick decision

8. DIRECTIVE
Communicate goals
and expectations
Make decisions
Assign clear tasks,
delegate
Command, rather
than consult the
team
Effective when
– Tasks or projects
are unstructured
– Team is
inexperienced
– Buy-in isn’t necessary
for success
– In crisis
Negative: can be overly demanding

9. ACHIEVEMENT-ORIENTED
Set challenging goals for
your team
Be confident in team’s
abilities
Expect solid performance
Provide high standards
Put the right people on the
team
Effective when
– Desire to reach collective
goals
– Team is trained, skilled in
doing the work
– Want to engage people for
a long period of time
– Some are unmotivated or
unchallenged in their work
Negative: Can be viewed as competitive or fail if team composition
isn’t right.

10. HOW CAN WE AVOID
COMMON
LEADERSHIP MISTAKES?

12. COMMON LEADERSHIP MISTAKES
Mistake
 Not defining goals
clearly enough
 Not giving
enough feedback
Not "being there" for
your team
 Not anticipating far
enough in advance
Lesson
 Provide a vision and
clear expectations
 Build in feedback loops
 Check in, ask how things
are going, and be willing
to lend a hand
 Plan long-term, look
for triggers, warn
team of potential
issues

13. COMMON LEADERSHIP MISTAKES
Mistake
Being too ‘hands on’ or
too ‘hands off’
Tolerating poor
performance, poor
performer or bad behavior
Making people feel bad
Lesson
Pitch in strategically or let
g o of concrete tasks
Create improvement plan
based on learning
Maintain positive feelings in
yourself
“I've learned that people will forget what you said,
people will forget what you did, but people will
never forget how you made them feel.”
– Maya Angelou
Source: www.nndb.com
/people/
265/000023196/

14. HOW CAN WE LEAD
PRODUCTIVE
CONVERSATIONS?

15. 1. GROW MODEL
2. ICE MODEL
The grow model and the ice model are both coaching
tools used to facilitate conversations and achieve
specific outcomes.

16. G = Goal
R = Reality
O = Options
W = Way forward
GROWMODEL
Source:
www.slideshare.net/mcpheats/how-to-use-the-grow-coaching-model

17. USE IT TO
Structure a 1-on-1 conversation
Unstick a sticky situation
Focus a group
Step through solving a
problem

18. ICE MODEL
I = Intellectual
C = Convert to
E = Emotional
Source:

19. ASK QUESTIONS, IN THIS ORDER:
1. Tell me more …
What happened next?
2. What have you tried?
What’s not working?
3. How does this impact
you, on a personal level?

20. USE IT TO
Structure a 1-on-1 conversation
Show you care
Keep a pulse on what’s happening
Get feedback
Uncover the root cause

21. HOW CAN WE BETTER
UNDERSTAND AND
WORK WITH
PEOPLE?

22. 4 DIMENSIONS OF RELATIONAL
WORK

23. 4 DIMENSIONS OF RELATIONAL WORK
ARE
1. Influence
2. Interpersonal facilitation
3. Relational creativity
4. Team leadership

24. INFLUENCERS
Are persuasive
Constantly tap into their
network
Love to negotiate
Make strategic connections
Build a team around them
Source:
https://twitter.com/anthrotechUX

25. INTERPERSONAL
FACILITATORS
“Behind the scenes” worker
Sense people’s emotions
and motivations
Help people cope with
issues and conflict
Work to align team
members values and get
agreement
Source:
https://twitter.com/anthrotechUX

26. RELATIONAL
CREATIVITY
Use pictures and words to
communicate from a
distance
Focused on building
relationships
Able to motivate others to
act
Use ambiguity to find
opportunity, create and
innovate Source:
https://twitter.com/anthrotechUX

27. TEAM LEADERSHIP
Successful through their
interactions with others
‘Doers’
Thrive on working with
others to accomplish goals
Interested in people and
processes
Source:
https://twitter.com/anthrotechUX

28. USE IT TO
Observe what motivates people you work with
Match the task to the right person
Notice gaps in roles your team may have
Recruit a good fit

29. CONSIDER WHAT MOTIVATES
PEOPLE
Influencer
Promote, negotiate, close
Consult and discuss. Help
resource teams. Share
successes publically.
Interpersonal facilitator
Mediate and solve
disagreements
Ask for information, to clarify.
Team up to address disputes.
Relational creativity
Create, share ideas,
provide options
Be open to other ways of
achieving a task. Recognize
creative accomplishments.
Team leadership
Devise the plan,
collaborate, deliver results
Ask for feedback, have them
review. Suggest practical
alternatives.

30. Source:
http://www.cavendishmd.co.uk/insights.php?most=yellow&least=blue

31. Leadership is about making others better
as a result of your presence and making
sure that impact lasts in your absence.

32. How can we be authentic
leaders?

33. LEADERS …
Set challenging goals
Develop discipline
Prepare, delegate and
guide
Show compassion and
passion
Challenge present
circumstances
Learn from failure
Celebrate success

34. LEADERS NEED TO…
Listen
Cultivate the right
environment
Trust
Make people feel
connected
Give permission to fail
Take swift action to
course correct
Provide timely
feedback
Provide perspective &
inspiration
“Be the change you wish to see in the world.”
–