This document is a report from The King's Fund that examines leadership and engagement in the NHS. Some key points:
- Recent research has shown NHS leaders favor "pace-setting" styles focused on targets over engaging patients and staff. Effective leadership going forward requires greater priority on engagement of patients, staff, doctors, nurses and across organizations.
- Evidence shows organizations with engaged staff have better patient experience, fewer errors, lower infection rates, and better financial and staff outcomes. Patient engagement can also improve care and outcomes.
- Leadership development programs should bring together leaders from different professions and organizations within and outside healthcare to support effective cross-system leadership.
- The NHS Commissioning Board and Leadership Academy have