This document discusses key performance indicator (KPI) best practices. It provides information on developing KPIs, including defining objectives, identifying key result areas and tasks, determining work procedures, and creating metrics. The document warns against common mistakes like having too many KPIs and notes that KPIs should be linked to strategy and empower employees. It also outlines different types of KPIs, such as process, input, output, leading, lagging, outcome, qualitative and quantitative. Resources on KPIs can be found at kpi123.com.