This document discusses the development of a Knowledge Manager Program in the Dubai Police. It begins by asking questions to define explicit and tacit knowledge. It then outlines different types of knowledge that exist in organizations, including knowledge located in customers, employees, products, partnerships, organizational memory, and knowledge assets. The document introduces the concept of a knowledge equation and discusses how the Knowledge Manager Program was built, including using a community model and codification and personalization strategies. It asks how the program was designed and built by the Dubai Police.

1. www.km-­‐me.com
info@km-­‐me.com
1
‫ي‬‫ي‬‫ب‬‫ب‬‫د‬‫د‬ ‫ة‬‫ة‬‫ط‬‫ط‬‫ر‬‫ر‬‫ش‬‫ش‬ ‫ي‬‫ي‬‫ف‬‫ف‬ ‫ة‬‫ة‬‫ف‬‫ف‬‫ر‬‫ر‬‫ع‬‫ع‬‫مل‬‫امل‬‫ا‬ ‫ر‬‫ر‬‫ي‬‫ي‬‫د‬‫د‬‫م‬‫م‬ ‫ج‬‫ج‬‫م‬‫م‬‫ا‬‫ا‬‫ن‬‫ن‬‫ر‬‫ر‬‫ب‬‫ب‬
Knowledge
Manager
Program
in
the
Dubai
Police
Dubai
Police
March
14
1
‫ا‬‫إدارته‬ ‫في‬ ‫نرغب‬ ‫التي‬ ‫املعرفة‬ ‫هي‬ ‫ما‬
what
is
the
knowledge
that
we
need
to
manage
�
‫؟‬ ‫ﺍاﻝلﻅظﺍاﻩهﺭرﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -1
‫؟‬ ‫ﺍاﻝلﺽضﻡمﻥنﻱيﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -2
‫؟‬ ‫ﻭوﺍاﻝلﺽضﻡمﻥنﻱيﺓة‬ ‫ﺍاﻝلﻅظﺍاﻩهﺭرﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -3
1-­‐
Explicit
knowledge
?
2-­‐
Tacit
knowledge
?
3-­‐
Explicit
&
Tacit
knowledge
?
March
14
Dubai
Police
2
‫ﺍاﻝلﻡمﻥنﻅظﻡمﺍاﺕت‬ ‫ﻑفﻱي‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ ‫ﺃأﻥنﻭوﺍاﻉع‬
Knowledge
Types
in
the
Organisations
‫ﻝلﺩدﻯى‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬
1-‫ﺍاﻝلﻡمﺕتﻉعﺍاﻡمﻝلﻱيﻥن‬
‫ﻝلﺩدﻯى‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -2
‫ﻥن‬‫ﺍاﻝلﻡمﻭوﻅظﻑفﻱي‬
‫ﻑفﻱي‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -3
‫ﺕت‬‫ﺍاﻝلﻡمﻥنﺕتﺝجﺍا‬
‫ﻑفﻱي‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -4
‫ﺕت‬‫ﺍاﻝلﺵشﺭرﺍاﻙكﺍا‬
‫ﺫذﺍاﻙكﺭرﺓة‬ ‫ﻑفﻱي‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -5
‫ﺓة‬‫ﺍاﻝلﻡمﻥنﻅظﻡم‬
‫ﻑفﻱي‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -6
‫ﺓة‬‫ﺍاﻝلﻡمﻉعﺭرﻑفﻱي‬ ‫ﺍاﻝلﺃأﺹصﻭوﻝل‬
1-­‐
Knowledge
that
located
in
the
customer
2-­‐
Knowledge
that
located
in
the
employees
3-­‐
Knowledge
that
located
in
the
products
4-­‐
Knowledge
that
located
in
the
partnerships
5-­‐
Knowledge
that
located
in
the
organiza�on
memory
6-­‐
Knowledge
that
located
in
the Knowledge
assets
March
14
Dubai
Police
3
‫املعرفة‬ ‫معادلة‬
Knowledge
Equation
‫ﻡمﺍا‬ ‫ﺇإﻥنﺕتﺍاﺝج‬
‫ﺩد‬‫ﻥنﻑفﺕتﻕق‬
Product
what
we
miss
‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬
‫ﻝلﺩدﻯى‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬
‫ﺍاﻝلﻡمﻭوﻅظﻑفﻱيﻥن‬
Knowledge
that
located
in
the
employees
‫ﺓة‬‫ﺍاﻝلﻡمﻉعﺭرﻑف‬ ‫ﻡمﺩدﻱيﺭر‬ ‫ﺏبﺭرﻥنﺍاﻡمﺝج‬
Knowledge
Manager
Program
AKM
‫ﺍاﻝلﻥنﻡمﻭوﺫذﺝج‬
‫ﺍاﻝلﻡمﺝجﺕتﻡمﻉعﻱي‬
Community
Model
‫ﺇإﺱسﺕتﺭرﺍاﺕتﻱيﺝجﻱيﺓة‬
‫ﺍاﻝلﺕتﺩدﻭوﻱيﻥن‬
Codfiication
Strategy
‫ﺍاﻝلﺇإﺱسﺕتﺭرﺍاﺕتﻱيﺝجﻱيﺓة‬
‫ﺍاﻝلﺫذﺍاﺕتﻱيﺓة‬
personalization
Strategy
March
14
Dubai
Police
4
‫ﺕتﺍاﺭرﻱيﺥخ‬
‫ﺓة‬‫ﺍاﻝلﻡمﺅؤﺱسﺱس‬
‫ﻉعﺩدﺩد‬
‫ﻥن‬‫ﺍاﻝلﻡمﻭوﻅظﻑفﻱي‬
‫ﺍاﻝلﺇإﻥنﺝجﺍاﺯزﺍاﺕت‬
‫ﺓة‬‫ﺍاﻝلﻡمﺡحﻝلﻱي‬
‫ﺍاﻝلﺇإﻥنﺝجﺍاﺯزﺍاﺕت‬
‫ﺓة‬‫ﺍاﻝلﺥخﺍاﺭرﺝجﻱي‬
‫ﺍاﻝلﺙثﻕقﺍاﻑفﺓة‬
‫ﺓة‬‫ﺍاﻝلﻉعﺍاﻡم‬
‫ﺏبﻱيﺉئﺓة‬
‫ﻝل‬‫ﺍاﻝلﻉعﻡم‬
‫املعرفة‬ ‫مدير‬ ‫برنامج‬ ‫بناء‬ ‫تم‬ ‫كيف‬
How
was
AKM
bullied
March
14
Dubai
Police
5
‫ل‬‫
قب‬‫ن‬‫
م‬‫ج‬‫
البرنام‬‫ى‬‫
محتو‬‫م‬‫
تصمي‬‫مت‬
-­‐۱
‫ي‬‫
دب‬‫ة‬‫شرط‬
1-­‐
The
program
designed
by
the
Dubai
Police
March
14
Dubai
Police
6

2. www.km-­‐me.com
info@km-­‐me.com
2
‫ﺍاﻝلﺕتﻱي‬ ‫ﺍاﻝلﺵشﻩهﺍاﺩدﺓة‬ ‫ﺇإﻉعﺕتﻡمﺍاﺩد‬ ‫ﺕتﻡم‬ -٢۲
‫ﻕقﺏبﻝل‬ ‫ﻡمﻥن‬ ‫ﻝلﻝلﻡمﻥنﺕتﺱسﺏبﻱيﻥن‬ ‫ﺱسﺕتﻡمﻥنﺡح‬
‫ﻑفﻱي‬ ‫ﻭوﺍاﻝلﺇإﺩدﺍاﺭرﺓة‬ ‫ﺍاﻝلﻕقﻱيﺍاﺩدﺓة‬ ‫ﻡمﻉعﻩهﺩد‬
‫ﺇإﺱسﻡم‬ ‫ﺕتﺡحﺕت‬ ‫ﺍاﻝلﻡمﺕتﺡحﺩدﺓة‬ ‫ﺍاﻝلﻡمﻡمﻝلﻙكﺓة‬
Advance
Knowledge
Manager
2-­‐
Acquire
accredita�on
of
the
Knowledge
Director
Program
from
the
Ins�tute
of
Leadership
and
Management
in
the
United
Kingdom,
under
the
name
Advance
Knowledge
Manager
March
14
Dubai
Police
7
‫ﻡمﺡحﺕتﻭوﻯى‬ ‫ﻑفﻱي‬ ‫ﺍاﻝلﺕتﺭرﻙكﻱيﺯز‬ ‫ﺕتﻡم‬ -٣۳
‫ﺍاﻝلﺕتﻱي‬ ‫ﺍاﻝلﻥنﻕقﺍاﻁط‬ ‫ﻉعﻝلﻯى‬ ‫ﺍاﻝلﺏبﺭرﻥنﺍاﻡمﺝج‬
‫ﻑفﻱي‬ ‫ﺍاﻝلﺕتﻁطﻭوﻱيﺭر‬ ‫ﻉعﻡمﻝلﻱيﺍاﺕت‬ ‫ﺕتﺥخﺩدﻡم‬
‫ﺍاﻝلﺡحﻙكﻭوﻡمﻱي‬ ‫ﺍاﻝلﻕقﻁطﺍاﻉع‬
3-­‐
The
Program
content
focused
on
the
points
that
serve
develop
opera�on
in
the
public
sector
March
14
Dubai
Police
8
‫ﺍاﻝلﻡمﻥنﺕتﺱسﺏبﻱيﻥن‬ ‫ﺕتﺯزﻭوﻱيﺩد‬ ‫ﺕتﻡم‬ -٤
‫ﻡمﺡحﺩدﺩدﺓة‬ ‫ﻭو‬ ‫ﻭوﺍاﺽضﺡحﺓة‬ ‫ﺏبﺥخﻁطﻭوﺍاﺕت‬
‫ﺍاﻝلﺙثﻍغﺭرﺍاﺕت‬ ‫ﺱسﺩد‬ ‫ﻑفﻱي‬ ‫ﺕتﺱسﺍاﻉعﺩدﻩهﻡم‬
‫ﻡمﻥن‬ ‫ﺇإﺩدﺍاﺭرﺍاﺕتﻩهﻡم‬ ‫ﻑفﻱي‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﻱيﺓة‬
.‫ﺥخﻁطﻭوﺍاﺕت‬ ‫ﺱسﺕتﺓة‬ ‫ﺥخﻝلﺍاﻝل‬
4-­‐
All
candidates
supplied
with
six
steps
that
help
them
to
fill
knowledge
gap
in
their
departments
.
March
14
Dubai
Police
9
Results ‫النتائج‬ /
March
14
Dubai
Police
10
‫ﻝلﻝلﻡمﻉعﺭرﻑفﺓة‬ ‫ﻡمﺩدﻱيﺭر‬ ٣۳٣۳ ‫ﺩدﺏبﻱي‬ ‫ﺵشﺭرﻁطﺓة‬ ‫ﻑفﻱي‬ ‫ﻝلﺩدﻱيﻥنﺍا‬ -١۱
1-­‐
We
have
in
the
Dubai
Police
33
director
for
knowledge
Results ‫النتائج‬ /
March
14
Dubai
Police
11
‫ﺕتﻡم‬ ‫ﺝجﺩدﻱيﺩدﺓة‬ ‫ﻡمﻉعﺍاﺭرﻑف‬ )٤( ‫ﺍاﻝلﺁآﻥن‬ ‫ﺡحﺕتﻯى‬ ‫ﻥنﻡمﺕتﻝلﻙك‬ -٢۲
‫ﻉعﻝلﻯى‬ ‫ﺍاﻝلﻉعﻡمﻝل‬ ‫ﺝجﺍاﺭرﻱي‬ ‫ﻭو‬ ‫ﺍاﻝلﺏبﺭرﻥنﺍاﻡمﺝج‬ ‫ﺥخﻝلﺍاﻝل‬ ‫ﻡمﻥن‬ ‫ﺡحﺹصﺩدﻩهﺍا‬
‫ﺝجﺩدﻱيﺩد‬ ‫ﻡمﻥن‬ ‫ﺇإﻥنﺕتﺍاﺝجﻩهﺍا‬ ‫ﺇإﻉعﺍاﺩدﺓة‬
2-­‐
We
have
un�l
now
(4)
new
knowledge
has
been
harvested
through
the
program
‫ﺍاﻝلﺃأﻭوﻝل‬ ‫ﺍاﻝلﺭرﺏبﻉع‬
‫ﺍاﺍاﻝلﺙثﺍاﻥنﻱي‬ ‫ﺍاﻝلﺭرﺏبﻉع‬
‫ﺍاﺍاﻝلﺙثﺍاﻝلﺙث‬ ‫ﺍاﻝلﺭرﺏبﻉع‬
‫ﺍاﻝلﺭرﺍاﺏبﻉع‬ ‫ﺍاﻝلﺭرﺏبﻉع‬
٤
٨۸
١۱٢۲
١۱٦
٢۲٠۰١۱٤ ‫ﺱسﻥنﺓة‬
‫ﺍاﻝلﻡمﻉعﺍاﺭرﻑف‬ ‫ﻉعﺩدﺩد‬

3. www.km-­‐me.com
info@km-­‐me.com
3
Results ‫النتائج‬ /
March
14
Dubai
Police
13
‫ﺃأﻙكﺙثﺭر‬ ‫ﻥنﺕتﻡمﺕتﻝلﻙك‬ ‫ﺏبﺃأﻥن‬ ٢۲٠۰١۱٤ ‫ﻥنﻩهﺍاﻱيﺓة‬ ‫ﻑفﻱي‬ ‫ﻥنﺕتﻭوﻕقﻉع‬ -٣۳
‫ﻡمﻥن‬ ‫ﺇإﻕقﺕتﻥنﺍاﺹصﻩهﺍا‬ ‫ﺕتﻡم‬ ‫ﺝجﺩدﻱيﺩدﺓة‬ ‫ﻡمﻉعﺭرﻑفﺓة‬ )١۱٦( ‫ﻡمﻥن‬
‫ﺍاﻝلﻡمﻭوﻅظﻑفﻱيﻥن‬
‫ﺏبﺭرﺍاﻡمﺝج‬ ١۱٠۰ ‫ﻉعﻥن‬ ‫ﻱيﻕقﻝل‬ ‫ﻝلﺍا‬ ‫ﻡمﺍا‬ ‫ﻥنﻥنﺕتﺝج‬ ‫ﺍاﻥن‬ ‫ﻥنﺕتﻭوﻕقﻉع‬ -٤
‫ﺍاﻝلﺕتﻱي‬ ‫ﺍاﻝلﻡمﻉعﺍاﺭرﻑف‬ ‫ﻡمﻥن‬ ) ‫ﺇإﺩدﺍاﺭرﻱيﺓة‬ – ‫ﺕتﺩدﺭرﻱيﺏبﻱيﺓة‬ ( ‫ﻡمﺕتﻥنﻭوﻉعﺓة‬
‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ ‫ﻡمﺩدﻱيﺭر‬ ‫ﺏبﺭرﻥنﺍاﻡمﺝج‬ ‫ﻡمﻥن‬ ‫ﺡحﺹصﺩدﻩهﺍا‬ ‫ﺱسﻱيﺕتﻡم‬
3-­‐We
expect
at
the
end
of
2014
that
we
will
owns
more
than
(15)
new
knowledge
4-­‐
We
expect
produce
at
least
10
programs
(training
-­‐
administra�ve)
from
knowledge
that
will
be
harvested
from
the
program
director
of
knowledge
Ibrahim.a.seba@gmail.com
March
14
Dubai
Police
14