The Berkeley hotel was named the 2020 Champion by Boutique Hotelier for opening a drive-thru service during lockdown that provided complimentary tea, coffee, and 250 hot meals each day to London's emergency services. They also delivered 800 grocery shops to help people isolating. As a result of their support, The Berkeley received a special plaque from the City of London Police Firearms Group in recognition of their efforts during lockdown.
The Berkeley hotel was named the 2020 Champion by Boutique Hotelier for opening a drive-thru service during lockdown that provided complimentary tea, coffee, and 250 hot meals each day to London's emergency services. They also delivered 800 grocery shops to help people isolating. As a result of their support, The Berkeley received a special plaque from the City of London Police Firearms Group in recognition of their efforts during lockdown.
Choosing the right supplier to meet your business needs is crucial. Monica Or, Founder of Star Quality Hospitality Consultancy explains how best to pick your partners.
This month we look at budgeting in the hospitality industry with our industry guru, Monica Or FIH, explaining why budgeting is a key skill that all hospitality professionals should understand.
Read Monica’s top tips and industry advice.
This document discusses the importance of getting to know staff as well as customers. It notes that while managers may do background checks when hiring, staff can become just another service professional once employed. To better engage with staff as internal customers, the document provides tips such as having employee photos in work areas with fun facts, mentoring staff, working alongside them on projects, learning something new about employees each day, having lunches together, and celebrating important life events. Getting to know staff better can help with staff loyalty and retention.
Hoteliers should respond to all guest reviews on sites like TripAdvisor to show they care about feedback. Positive reviews should be acknowledged and negative reviews addressed by describing improvement strategies. Hiring mystery shoppers provides an objective assessment of a property's quality, amenities, and staff from the perspective of typical customers. When choosing a mystery shopping company, hotels should ensure the company understands the areas they want evaluated and uses qualified, experienced shoppers.
The document provides tips for hoteliers on recruiting and retaining staff. It emphasizes recruiting for attitude and fit over just hiring bodies. It stresses making employees feel like part of a family and excited to work there rather than just seeing it as a job. The document also notes the importance of training new staff and getting the basics right to help employees want to stay. It concludes that recruitment is a two-way process and the goal should be finding committed employees capable of the job.
A new book by Monica Or FIH showcases our industry in a positive light and share numerous stories and video interviews with people at all stages of their professional journeys, making it an excellent resource for career advisors and educators.
Feature in Boutique Hotelier Magazine with the winner of the Customer Service Star Award - Alice Garbuio from The Capital with Monica Or, Founder of Star Quality Hospitality Consultancy and sponsor of the award.
Partnerships are the key to successful Apprenticeship Programmes - Sam Coulstock discusses how Umbrella Training have partnered with Upskill People and Monica Or to develop e-learning courses for their Apprentices. He also explains how the Institute of Hospitality will be their End Point Assessment organisation.
Article in Periodica Del Meta 31 March - 6 April 2016 - mentioning Monica Or being the International Guest Speaker at the COTELCO - Colombian Hotel and Tourism Association's Annual Conference (Article written in Spanish)
Monica Or, shares some of her top tips with Boutique Hotelier when meeting suppliers, as published in her book "Star Quality Hospitality - The Key to a Successful Hospitality Business"
Monica Or from Star Quality Hospitality Consultancy presents a Masterclass on "How to Turn around a Failing Business" - based on her model in her book "Star Quality Hospitality - The Key to a Successful Hospitality Business" - An Amazon Best Seller
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Choosing the right supplier to meet your business needs is crucial. Monica Or, Founder of Star Quality Hospitality Consultancy explains how best to pick your partners.
This month we look at budgeting in the hospitality industry with our industry guru, Monica Or FIH, explaining why budgeting is a key skill that all hospitality professionals should understand.
Read Monica’s top tips and industry advice.
This document discusses the importance of getting to know staff as well as customers. It notes that while managers may do background checks when hiring, staff can become just another service professional once employed. To better engage with staff as internal customers, the document provides tips such as having employee photos in work areas with fun facts, mentoring staff, working alongside them on projects, learning something new about employees each day, having lunches together, and celebrating important life events. Getting to know staff better can help with staff loyalty and retention.
Hoteliers should respond to all guest reviews on sites like TripAdvisor to show they care about feedback. Positive reviews should be acknowledged and negative reviews addressed by describing improvement strategies. Hiring mystery shoppers provides an objective assessment of a property's quality, amenities, and staff from the perspective of typical customers. When choosing a mystery shopping company, hotels should ensure the company understands the areas they want evaluated and uses qualified, experienced shoppers.
The document provides tips for hoteliers on recruiting and retaining staff. It emphasizes recruiting for attitude and fit over just hiring bodies. It stresses making employees feel like part of a family and excited to work there rather than just seeing it as a job. The document also notes the importance of training new staff and getting the basics right to help employees want to stay. It concludes that recruitment is a two-way process and the goal should be finding committed employees capable of the job.
A new book by Monica Or FIH showcases our industry in a positive light and share numerous stories and video interviews with people at all stages of their professional journeys, making it an excellent resource for career advisors and educators.
Feature in Boutique Hotelier Magazine with the winner of the Customer Service Star Award - Alice Garbuio from The Capital with Monica Or, Founder of Star Quality Hospitality Consultancy and sponsor of the award.
Partnerships are the key to successful Apprenticeship Programmes - Sam Coulstock discusses how Umbrella Training have partnered with Upskill People and Monica Or to develop e-learning courses for their Apprentices. He also explains how the Institute of Hospitality will be their End Point Assessment organisation.
Article in Periodica Del Meta 31 March - 6 April 2016 - mentioning Monica Or being the International Guest Speaker at the COTELCO - Colombian Hotel and Tourism Association's Annual Conference (Article written in Spanish)
Monica Or, shares some of her top tips with Boutique Hotelier when meeting suppliers, as published in her book "Star Quality Hospitality - The Key to a Successful Hospitality Business"
Monica Or from Star Quality Hospitality Consultancy presents a Masterclass on "How to Turn around a Failing Business" - based on her model in her book "Star Quality Hospitality - The Key to a Successful Hospitality Business" - An Amazon Best Seller
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