Jacqueline McFadden has over 5 years of experience in scanning, processing, and copying documents. She has worked for several financial institutions in roles involving data entry, scanning documents, and customer service. McFadden's background includes experience handling lockbox duties, sorting legal documents, verifying documents, and working as an emergency call operator. She is currently a Fiduciary Imaging Specialist at JPMorgan Chase where she is responsible for prepping fiduciary documents and data entry.

1. Jacqueline R. McFadden
P.O. BOX 9650
NEWARK, DE 19714
302-753-5369
jrmcfadden74@gmail.com
PROFESSIONALSUMMARY:
 5+ years in scanning,processing,andcopyingdocuments.
 Responsibleforalllockboxdutieswhichincludesortingandpreppingalllegaldocumentsforscanning,
 Scanneddocumentsintoimagingsystem.
 Performedbatchverificationfor transportof documentsfornext location.
 Documentedordersformedicalexamsandoversawupto 20examinersandtheircases.
 Performeddataentry on exam view system by updatingstatuses, copying,faxing, andfilingall paperwork.
 Previously workedfor JPMCin their Safe Act ComplianceSectordepartment.
 Openfor a faceto faceinterview witha 24 hr. notice.
Education:
Colorado Technical University -Colorado Springs,CO 08/2005– 05/2007
Major:BusinessManagementandAdministration
*AssociatesDegree
Computer Learning Center
Major: Computer Programming
*Technical Diploma
PROFFESIONAL EXPERIENCE:
JPMorgan Chase(KForce) 10/2014 - Present
FiduciaryImagingSpecialist(ContractSeasonal)
 Responsibleforpreppingallfiduciarydocuments.
 Data entry of information.
 Scanning documentsusingaKodakImaginingmachineintoWorkstationdatabase.
Alphatel 03/2014– 10/2014
CustomerServiceRepresentative
 Handledinboundcallsfor DemocraticNational Committee.
 Processeddonationspaymentsfor Democratic National Committee.
 Handledcustomercomplaints
 Notatedcommentsfrom memberspertainingtoDemocraticNational Committee news,policies,orprocedures.
JPMorgan Chase (OfficeTeamand Manpower) 10/2012 - 02/2014
Safe ActCompliance Representative-HRIS(ContractSeasonal)
 Responsibleformakingsureallmortgageloanoriginatorsarecompliant.
 Verified backgroundinformation inhumanresourcedatabaseusingPeopleSoft.
 Verified data andcorrecteddiscrepancies inthe NationalMortgageLicensingSystem.
 Handleinbound/outboundcallsfrom mortgageloanoriginators.
A&P Markets –Superfresh 04/2013 – 11/2013
Cashier/CustomerServiceRep
 Greetedandassisted customers.
 Provided assistancewithmerchandiselookup,
 Operated andmaintaincashregister(POS).
 Frontend stocking,currencyhandling,andfrontend maintenance.
 Reportedto LeadFront End Manager.

2. New CastleCounty/Emer.Comm.
EmergencyCall Operator 09/2010 – 02/2011
 Answered emergencyandnonemergencycallsforNewCastle County911.
 Performeddataentry into CAD system and usedVerizon basedcomputerizedphonesystem.
Citibank 01/2008 – 01/2009
Transaction ServiceRepresentative1
 Responsibleforalllockboxdutieswhichincludesortingandpreppingalllegaldocumentsforscanning,
 Scanneddocumentsintoimagingsystem.
 Performedbatchverificationfor transportof documentsfornext location.
HSBCBank 01/2007 – 12/2007
CustomerServiceRep
 Handledinboundcallercomplaints.
 Provided and advised cardholdersolutionsfor retailcreditcardaccounts.
 TrainedinthecompanyVIP BankcardCustomerServiceProgram fortheir internationalcreditcards.
 Resolved correspondenceinquiries&complaints.
Mt. Zion Baptist Church of Germantown 04/2005 - 11/2006
OfficeManager/Secretary
 Managedthedailyoperationsfor the churchanditsrentalhall.
 Createdall churchcorrespondence.
 Managedthepastor’sand churchschedulesformeetingsorevents.
 Collected allrentalfeesfor the rentalhall.
 Maintained staffschedules.
 Handledstaff or visitor complaints.
Exam One 06/2004 -10/2004
CustomerServiceRepresentative
 Handledinbound/outboundcallstoclientsandtheirapplicants.
Documented ordersformedicalexamsandoversawupto 20 examinersandtheircases.
 Handledcomplaintsandsettled appointments.
 Performeddataentry on exam view system by updatingstatuses, copying,faxing, andfilingall paperwork.
PNCBANK 06/2001-12/2001
Outgoing ReturnsProcessor
 Encodedchecksonaproof machine.
 Strippedchecks,andentered highdollarchecksintoEARNS to notify the federalbureauof fraudulentactivity.
Silas J Moore Jr, Public Accountant 01/1990-05/2004
Accounting Assistant/Bookkeeper (Seasonal)
 Setting appointmentsforclientfor tax services.
 Data entry of tax data, bankledgers,reconcilingandbalancereports.
 Preparingtax packagesfordelivery or pickup.
 Handlingcustomerinquiriesandcomplaints.