ITIL certificate
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Milad Gad completed an ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle course on February 13, 2016, achieving a score of 97% on the course test. He scored highest on the ITIL® Overview and Basics of Service and Service Management lessons, achieving perfect scores of 100%. His lowest score was 50% on the Lifecycle Functions and Processes lesson, but he improved that to 80%.
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ITIL certificate
- 1. Print Completion Status Report Student Name Gad, Milad Course Title ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle Start Date Oct 9, 2015 Completion Status: Completed - Feb 13, 2016 Task A: Completed Achieve a score of 80% on the course test You've scored 97% Test Scores First Current Highest Course Test 84% 96% 97% Lesson 1: Understanding ITIL® and Service Management 77% 97% 97% ITIL® Overview 82% 92% 92% Basics of Service and Service Management 74% 100% 100% Providing Service to Customers - - - Lesson 2: Introducing the Service Lifecycle 90% 95% 96% The ITIL® Service Lifecycle 100% 97% 100% Scope and Value of Lifecycle Stages 100% 100% 100% Lifecycle Functions and Processes 50% 80% 80% Recognizing the Service Lifecycle Stages - - - Print