Empowerment, Comunicación y Cultura en el Contact Center - por Angélica Pereyraelcontact.com
Publicado por Angélica Pereyra en Revista Contact Centers. Más info en http://elcontact.blogspot.com
La dinámica de las comunicaciones en los call centers, marca la estructura de relaciones y las jerarquías entre los recursos humanos. Los problemas con los que se enfrenta un teleoperador en línea son tan complejos, que su supervisor y aún más el gerente del call center, no pueden comprender todo lo que está sucediendo. Por lo tanto, se ven obligados a delegar
This document lists the attendance percentages for classes at Layton Primary School from October 13th to 17th. It shows that Foundation class FK and Year 2 class 2J tied for the highest attendance at 98.3%. Year 3 class 3M had the second highest attendance at 98.7%. Overall, the school's attendance for the period was 96.1%.
This document discusses various biblical passages and religious topics. It references Machu Picchu and Cusco, mentions a verse about meeting together from Matthew, discusses the price of happiness and Joel's story, quotes Jesus saying to let children come to him from Luke, notes a verse about laborers deserving payment from Matthew, and closes with a quote from Matthew about serving others.
O documento compara os preços da gasolina e de veículos novos no Brasil e na Argentina, mostrando que os preços são significativamente mais baixos na Argentina. Também critica as altas taxas de pedágio no Brasil e sugere que o dinheiro arrecadado é usado para manter privilégios de políticos em vez de melhorar a infraestrutura.
Using FME to Convert TIGER Spatial Data From Oracle Spatial To ESRI ShapefilesSafe Software
In an effort to increase the availability of Topologically Integrated Geographic Encoding and Reference (TIGER) spatial data, the Geography Division of the US Census Bureau has made increasing usage of the ESRI Shapefile format for the exchange of spatial data, both internally and for public products. To accomplish this goal, the basic conversion functionality provided by FME has been utilized in the creation of a number of shapefile products. We will discuss our basic implementation approach, which utilizes manually prepared FME mapping files that feed into a fully automated shapefile creation process and is used for the creation of most of our shapefile products. This process is used to create the Public TIGER/Line Shapefiles, as well as the shapefiles provided to local government partners for updates using the MAF/TIGER Partnership Software. We will also discuss our more recent experience using FME Workbench to design more complicated geo-processing models, which are then saved as FME mapping files and integrated into a similar, automated process. This new process is used to create the shapefiles that serve as the data source for the American Fact Finder web site.
La Biblioteca Municipal 209 de Puqueldón, Isla Lemuy, Chile, se construyó en 1980 y cubre ahora 194 metros cuadrados. Ofrece servicios como préstamo de libros, talleres artísticos y manualidades, lectura en sala y a domicilio, y uso de internet. También realiza capacitaciones en bibliotecas digitales y ofrece talleres de inglés, tallado, tejido y cueca a través de su bibliomóvil.
Empowerment, Comunicación y Cultura en el Contact Center - por Angélica Pereyraelcontact.com
Publicado por Angélica Pereyra en Revista Contact Centers. Más info en http://elcontact.blogspot.com
La dinámica de las comunicaciones en los call centers, marca la estructura de relaciones y las jerarquías entre los recursos humanos. Los problemas con los que se enfrenta un teleoperador en línea son tan complejos, que su supervisor y aún más el gerente del call center, no pueden comprender todo lo que está sucediendo. Por lo tanto, se ven obligados a delegar
This document lists the attendance percentages for classes at Layton Primary School from October 13th to 17th. It shows that Foundation class FK and Year 2 class 2J tied for the highest attendance at 98.3%. Year 3 class 3M had the second highest attendance at 98.7%. Overall, the school's attendance for the period was 96.1%.
This document discusses various biblical passages and religious topics. It references Machu Picchu and Cusco, mentions a verse about meeting together from Matthew, discusses the price of happiness and Joel's story, quotes Jesus saying to let children come to him from Luke, notes a verse about laborers deserving payment from Matthew, and closes with a quote from Matthew about serving others.
O documento compara os preços da gasolina e de veículos novos no Brasil e na Argentina, mostrando que os preços são significativamente mais baixos na Argentina. Também critica as altas taxas de pedágio no Brasil e sugere que o dinheiro arrecadado é usado para manter privilégios de políticos em vez de melhorar a infraestrutura.
Using FME to Convert TIGER Spatial Data From Oracle Spatial To ESRI ShapefilesSafe Software
In an effort to increase the availability of Topologically Integrated Geographic Encoding and Reference (TIGER) spatial data, the Geography Division of the US Census Bureau has made increasing usage of the ESRI Shapefile format for the exchange of spatial data, both internally and for public products. To accomplish this goal, the basic conversion functionality provided by FME has been utilized in the creation of a number of shapefile products. We will discuss our basic implementation approach, which utilizes manually prepared FME mapping files that feed into a fully automated shapefile creation process and is used for the creation of most of our shapefile products. This process is used to create the Public TIGER/Line Shapefiles, as well as the shapefiles provided to local government partners for updates using the MAF/TIGER Partnership Software. We will also discuss our more recent experience using FME Workbench to design more complicated geo-processing models, which are then saved as FME mapping files and integrated into a similar, automated process. This new process is used to create the shapefiles that serve as the data source for the American Fact Finder web site.
La Biblioteca Municipal 209 de Puqueldón, Isla Lemuy, Chile, se construyó en 1980 y cubre ahora 194 metros cuadrados. Ofrece servicios como préstamo de libros, talleres artísticos y manualidades, lectura en sala y a domicilio, y uso de internet. También realiza capacitaciones en bibliotecas digitales y ofrece talleres de inglés, tallado, tejido y cueca a través de su bibliomóvil.
O documento discute estratégias para aumentar a taxa de conversão em e-commerces, incluindo fatores que influenciam a decisão de compra como frete grátis, descontos e ofertas temporárias. Também aborda a importância de contar histórias para criar uma conexão emocional com os clientes.
Este documento presenta una lista de 20 películas de la serie Dragon Ball Z ordenadas cronológicamente desde 1986 hasta 1999. Cada entrada incluye el título en inglés y español de la película así como el año de lanzamiento. La lista cubre películas teatrales y especiales de televisión de Dragon Ball Z.
The document provides advice on how to address concerns about bad press, including forwarding legal responses to media articles that question the company or its products. It also shares examples of successful entrepreneurs like Donald Trump, Robert Kiyosaki, and Walt Disney who experienced bankruptcy or business failures but later found success. Associates are reminded to make informed choices and consider the strengths of the company's management team, products, and financial position.
The document appears to be a letterhead or letter from A.J.M.V.P.S. located in I.H.M.C.T, A.NAGAR discussing 101 Basic Food Production and Types of Hotels, written by Attar Salman Dastagir and dated 12/10/2011. The majority of the text consists of random letters with no other discernible information.
Childhood neglect can have both immediate and long-term impacts on children's health, cognitive development, and social functioning. Neglected children may experience severe diaper rash, malnutrition, impaired brain development, depression, and behavioral problems. As adults, neglected children are more likely to abuse substances, engage in criminal behavior, and repeat the neglectful behavior with their own children.
El documento presenta citas de cuatro autores sobre la vida. La primera cita es anónima y habla sobre tener razones para reír a pesar de las razones para llorar. La segunda cita es de John Lennon y dice que la vida sucede mientras haces otros planes. La tercera cita, de André Maurois, señala que nadie puede retirarse de la vida llevándose las ganancias. La última cita es de León Daudi y expresa que cuanto más vacía es la vida, más pesa.
Healthwatch is an organization that champions local views and raises concerns about health and social care services. It monitors standards of local health and social care services and reports its findings to relevant oversight bodies. Healthwatch also makes recommendations and shares concerns about local services with Healthwatch England based on the experiences and knowledge of local residents.
El Protocolo de Kioto es un acuerdo internacional firmado en 1997 que busca reducir las emisiones de gases de efecto invernadero un 5% entre 2008 y 2012 respecto a los niveles de 1990, reforzando el objetivo de la Convención Marco de las Naciones Unidas sobre el Cambio Climático de 1992. La Unión Europea se comprometió a una reducción del 5,2% durante ese período, aunque cada país recibió metas individuales según su situación económica y medioambiental.
The document lists four different types of movement or locomotion: walk, fly, slither, and swim. It mentions walking twice and swimming once, suggesting these two forms of movement are covered. The other two forms of movement, flying and slithering, are each listed once.
This document lists the names of various Philippine celebrities, politicians, athletes, and public figures who attended an event along with the hosts Ms. Charo Santos, Gina Lopez, and Cory Quirino. It includes names like Lea Salonga, Manny Pacquiao, Gloria Macapagal Arroyo, and Boy Abunda among many others. The document appears to be a list of attendees at some function in the Philippines.
A ground-up website redesign for any campus dept can be a challenge, but the hurdles faced by a dept that's both institution & retail can be treacherous. This presentation describes the challenges faced when there are no good benchmarks & the design considerations you can use to overcome them.
The document provides an overview of haiku poetry, noting that it originated in Japan in the 17th century as a lighter, more playful form of poetry that uses subtlety over specificity. It explains that a haiku consists of 17 total syllables structured in lines of 5, 7, and 5 syllables and illustrates this with an example poem. Some key points are that the syllable structure is a Western interpretation and the true beauty is in the spirit conveyed rather than strict adherence to syllables.
Fictional student organization created in conjunction with 5 other students for a class project in Fall 2009.
This slideshow served as a presentation for our 1st of 3 Sprint Reviews using Agile PM.
Early Attempt at Website Storyboards (Storyboarding)Mary Macin
This document contains storyboards for the introduction animation and home page of a proposed website for the Technical Association of Graphic Artists (TAGA).
The introduction animation will depict a t-shirt going through the screen printing process, with six scenes showing an increasing level of detail until revealing the finished TAGA logo printed on the shirt. It will include buttons to skip the animation or enter the site.
The home page storyboard outlines the main sections - logo, navigation bars, quick links, welcome message and recommendations. The primary navigation bar will link to main site areas, while the secondary bar and body will feature dynamic content like announcements and featured sections.
This document provides an introduction to scrum, an agile project development framework. It describes key agile concepts like iterative development, self-managed teams, and adapting quickly to change. The scrum roles of product owner, scrum master, and development team are defined. The scrum process is outlined, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. The goals of agile are also summarized as empowering teams, encouraging change and learning, and establishing an environment conducive to communication and cooperation.
O documento discute estratégias para aumentar a taxa de conversão em e-commerces, incluindo fatores que influenciam a decisão de compra como frete grátis, descontos e ofertas temporárias. Também aborda a importância de contar histórias para criar uma conexão emocional com os clientes.
Este documento presenta una lista de 20 películas de la serie Dragon Ball Z ordenadas cronológicamente desde 1986 hasta 1999. Cada entrada incluye el título en inglés y español de la película así como el año de lanzamiento. La lista cubre películas teatrales y especiales de televisión de Dragon Ball Z.
The document provides advice on how to address concerns about bad press, including forwarding legal responses to media articles that question the company or its products. It also shares examples of successful entrepreneurs like Donald Trump, Robert Kiyosaki, and Walt Disney who experienced bankruptcy or business failures but later found success. Associates are reminded to make informed choices and consider the strengths of the company's management team, products, and financial position.
The document appears to be a letterhead or letter from A.J.M.V.P.S. located in I.H.M.C.T, A.NAGAR discussing 101 Basic Food Production and Types of Hotels, written by Attar Salman Dastagir and dated 12/10/2011. The majority of the text consists of random letters with no other discernible information.
Childhood neglect can have both immediate and long-term impacts on children's health, cognitive development, and social functioning. Neglected children may experience severe diaper rash, malnutrition, impaired brain development, depression, and behavioral problems. As adults, neglected children are more likely to abuse substances, engage in criminal behavior, and repeat the neglectful behavior with their own children.
El documento presenta citas de cuatro autores sobre la vida. La primera cita es anónima y habla sobre tener razones para reír a pesar de las razones para llorar. La segunda cita es de John Lennon y dice que la vida sucede mientras haces otros planes. La tercera cita, de André Maurois, señala que nadie puede retirarse de la vida llevándose las ganancias. La última cita es de León Daudi y expresa que cuanto más vacía es la vida, más pesa.
Healthwatch is an organization that champions local views and raises concerns about health and social care services. It monitors standards of local health and social care services and reports its findings to relevant oversight bodies. Healthwatch also makes recommendations and shares concerns about local services with Healthwatch England based on the experiences and knowledge of local residents.
El Protocolo de Kioto es un acuerdo internacional firmado en 1997 que busca reducir las emisiones de gases de efecto invernadero un 5% entre 2008 y 2012 respecto a los niveles de 1990, reforzando el objetivo de la Convención Marco de las Naciones Unidas sobre el Cambio Climático de 1992. La Unión Europea se comprometió a una reducción del 5,2% durante ese período, aunque cada país recibió metas individuales según su situación económica y medioambiental.
The document lists four different types of movement or locomotion: walk, fly, slither, and swim. It mentions walking twice and swimming once, suggesting these two forms of movement are covered. The other two forms of movement, flying and slithering, are each listed once.
This document lists the names of various Philippine celebrities, politicians, athletes, and public figures who attended an event along with the hosts Ms. Charo Santos, Gina Lopez, and Cory Quirino. It includes names like Lea Salonga, Manny Pacquiao, Gloria Macapagal Arroyo, and Boy Abunda among many others. The document appears to be a list of attendees at some function in the Philippines.
A ground-up website redesign for any campus dept can be a challenge, but the hurdles faced by a dept that's both institution & retail can be treacherous. This presentation describes the challenges faced when there are no good benchmarks & the design considerations you can use to overcome them.
The document provides an overview of haiku poetry, noting that it originated in Japan in the 17th century as a lighter, more playful form of poetry that uses subtlety over specificity. It explains that a haiku consists of 17 total syllables structured in lines of 5, 7, and 5 syllables and illustrates this with an example poem. Some key points are that the syllable structure is a Western interpretation and the true beauty is in the spirit conveyed rather than strict adherence to syllables.
Fictional student organization created in conjunction with 5 other students for a class project in Fall 2009.
This slideshow served as a presentation for our 1st of 3 Sprint Reviews using Agile PM.
Early Attempt at Website Storyboards (Storyboarding)Mary Macin
This document contains storyboards for the introduction animation and home page of a proposed website for the Technical Association of Graphic Artists (TAGA).
The introduction animation will depict a t-shirt going through the screen printing process, with six scenes showing an increasing level of detail until revealing the finished TAGA logo printed on the shirt. It will include buttons to skip the animation or enter the site.
The home page storyboard outlines the main sections - logo, navigation bars, quick links, welcome message and recommendations. The primary navigation bar will link to main site areas, while the secondary bar and body will feature dynamic content like announcements and featured sections.
This document provides an introduction to scrum, an agile project development framework. It describes key agile concepts like iterative development, self-managed teams, and adapting quickly to change. The scrum roles of product owner, scrum master, and development team are defined. The scrum process is outlined, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. The goals of agile are also summarized as empowering teams, encouraging change and learning, and establishing an environment conducive to communication and cooperation.
PowerPoint presentation created for graduate course in Research Methodologies. Very wordy and not my usual style, but had too much information to include to do much style-wise.
This document provides examples of slide layouts for a new PowerPoint template. It includes common layouts like Title Slide, Title and Content, Section Header, Two Content, Comparison, and Picture with Caption. Each layout demonstrates how text and visual elements can be arranged on a slide to effectively convey information to an audience.