The document outlines various tools for enhancing communication and feedback within organizations, such as anonymous dialogue systems, online appraisals, and ongoing client/staff feedback mechanisms. These tools aim to improve staff engagement, performance, and decision-making in hiring by providing confidential channels for feedback and insights. Additionally, solutions like 'speak in confidence' and 'reference in confidence' are designed to facilitate candid discussions and enhance the hiring process.

1. Understand, Adapt, Capitalise
Introducing

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How we help
The online anonymous dialogue system which
enables staff to candidly discuss ideas or
concerns with management
Get regular feedback from your clients (or staff) on
how they find your service (organisation)
Make better hiring decisions by making references
easier to collect and information from them more
candid
Understand, Adapt, Capitalise
We help you to understand potential new hires, clients and staff
better – enabling you to adapt and capitalise on that knowledge

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How we help (contd)
The confidential text system to get feedback from
staff or clients
Our easy to use online 360 Appraisal System
Trusted, insightful staff surveys
Understand, Adapt, Capitalise
We help you to understand potential new hires, clients and staff
better – enabling you to adapt and capitalise on that knowledge

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‣ If staff have problems or are unhappy they don’t tend to tell you
‣ Leading to low engagement, poor performance and possibly poor
governance
The Problem
The Solution
SpeakInConfidence
Staff Feedback
‣ SpeakInConfidence – the online anonymous communications platform
for staff to discuss with management ideas, issues or concerns that
may otherwise be missed
Understand, Adapt, Capitalise

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SpeakInConfidence
Staff Feedback
‣ Enables better understanding of staff
‣ Give staff a voice and get information on what is/is not working
‣ Enhances commitment, performance and morale
‣ Give groups who may remain silent the means to communicate
‣ Enhances governance
Understand, Adapt, Capitalise

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The Problem(s)
The Solution
PulseInConfidence
Ongoing Client/Staff Feedback
‣ Less than 10% of dissatisfied customers complain
‣ An unhappy customer will tell an average of 10 people
‣ 91% of dissatisfied customers don’t complain because it’s too difficult
‣ Dissatisfied staff leads to low engagement
‣ Easy to implement Pulse surveys giving you continuous feedback
from your staff or clients
Understand, Adapt, Capitalise

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PulseInConfidence
Ongoing Client/Staff Feedback
‣ Making feedback easy and immediate – text or tablet input
‣ All feeding into one online area for you to see results at any time
Text Tablet
Understand, Adapt, Capitalise

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ReferenceInConfidence
New Hire Referencing
‣ Hiring is costly to do and even more costly to get wrong
‣ Time consuming – lots of calls often to no avail
‣ Done late in the day – to confirm rather than help decide
‣ Although past performance can be a most valuable indicator of future
performance:
• Over 40% of people avoid being candid in references because of worry of being
sued
• Less than 10% of people trust traditional references
• More than 50% people giving references have a situational bias (so “mark up”)
The Problem
Understand, Adapt, Capitalise

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ReferenceInConfidence
New Hire Referencing
The Solution
‣ An online system which takes you a minute to add an applicant – saving you
valuable time
‣ Burden on applicant to add and chase 4 referees - you get a report back soon
after
‣ Referees know their input is aggregated so you get more candid input at last
‣ Simple so you can use it earlier in the process to help you decide rather than
just rubber stamp
Understand, Adapt, Capitalise

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TextInConfidence
Anonymous Text Feedback
The Solution
‣ TextInConfidence lets people easily and safely raise ideas, suggestions
or concerns anonymously (and you to respond)
The Problem
‣ 91% of dissatisfied customers don’t complain because it’s too difficult
‣ Staff find it hard to tell you their concerns or views
Understand, Adapt, Capitalise

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The Problem
The Solution
360Now
360 Appraisals Made Easy
‣ In a busy world it is easy to defer appraising employees and
planning their career development …..
But
‣ Employees who have a personal development plan, and who have
received a formal appraisal within the past year, have significantly
higher engagement levels than those who have not - Institute for
Employment Studies
‣ 360Now is an easy to use online 360 Appraisal System that provides
businesses and individuals with feedback about employee strengths
and weaknesses to facilitate career planning and development
Understand, Adapt, Capitalise

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TwoWayVision
Trusted Insightful Staff Surveys
‣ Improves management understanding of the organisation
‣ Gives staff the opportunity to express their views on the organisation
‣ Enhances employee engagement
‣ Highlights potential problems - early and easily
‣ Areas usually covered can include:
• Employee Engagement
• Mission, Values, Vision, Strategy, Business Plan
• Training, Development, Leadership
• Operational Review, Communications
• Governance
Understand, Adapt, Capitalise

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info@workinconfidence.com
0845 383 1013
www.workinconfidence.com
Contact Us
Understand, Adapt, Capitalise