Inteliqo Technologies is a customer experience management and business transformation company focused on delivering tailored solutions to enhance operational efficiency and customer satisfaction. Their offerings include omni-channel CRM systems and contact center management that facilitate seamless customer interactions across various channels, promoting personalized engagement and service quality. By leveraging advanced technology and data analytics, Inteliqo aims to foster long-term customer loyalty and address the evolving expectations of businesses in a competitive environment.

1. The cx management
& business transformation
company
Inteliqo Technologies Private Limited
www.inteliqo.in | info@inteliqo.in

2. The cx management
& business
transformation
company
www.inteliqo.in
Inteliqo is passionate about delivering service excellence through
innovative solutions and create value for clients.
Vision
Inteliqo’s mission is to develop ‘customers for life’ by earning their loyalty
by listening and responding to their needs.
Mission

3. The cx management
& business
transformation
company
www.inteliqo.in
In today’s fast-paced and ever-evolving business landscape, organizations are constantly challenged to enhance their operational
efficiency and improve customer satisfaction. As customers become more discerning, their expectations for service quality and
personalized experiences rise accordingly. Inteliqo Technologies, a pioneering startup in customer experience management and
business transformation, is stepping up to meet these demands by providing tailored solutions that address the unique needs of
businesses across various sectors.
The secret to Inteliqo Technologies’ success lies in its commitment to delivering customized solutions tailored to specific business
requirements. Rather than offering one-size-fits-all services, Inteliqo takes the time to understand the nuances of each client’s
operations, goals, and challenges. This personalized approach allows the company to develop strategies that not only address
immediate pain points but also align with long-term objectives.
By leveraging advanced technology and data analytics, Inteliqo crafts bespoke solutions that enhance customer engagement,
streamline processes, and ultimately drive growth. Their offerings range from implementing cutting-edge customer relationship
management (CRM) systems to designing comprehensive customer journey maps that ensure a seamless experience across
touchpoints.
As customer expectations evolve, so too must the strategies businesses employ to meet them. Inteliqo Technologies stands at
the forefront of this transformation, providing customized solutions that enhance service quality, adaptability, and process
standardization. By empowering organizations to focus on their core missions.

4. The cx management
& business
transformation
company
www.inteliqo.in
Offerings
Today's customers often take decisions and form brand perceptions
basis their digitally connected and contextual customer experience.
Now, more than ever, focus on digital customer experience is critical to
building sustainable and long-lasting customer relationships.
Inteliqo provides a comprehensive E2E customer experience solution
ensuring all customer interactions and touchpoints with the business
to be easy, enjoyable, and seamless. Our service in this area include
omni-channel CRM with E2E contact center services that connects
through multiple communication channels with the customers like
Phone, Emails, Social Media, Chatbot and more.
Our omni-channel CRM services lead to greater customer satisfaction,
brand building, personalized engagement as well as cost reduction.
Omni-Channel CRM & Contact Center
Services:

5. The cx management
& business
transformation
company
www.inteliqo.in
A centralized CRM and CCM (contact center management) solution with omni
channel capabilities is a must to have solution in today’s competitive market.
On a high-level, the solution with empower organizations in following ways:
1. Connected communication channels for seamless information transfer.
2. Circulation of Hot Leads/customer complaints for quick follow up from store,
social media, website, emails, WhatsApp and other channels.
3. CRM will generate ticket when customer reaches from any channel and will also
initiate communication with the customer through WhatsApp / SMS / Email.
4. Contact center agent will be able to connect with the customer through click to
call for follow-ups and addressing complaints/closing deals.
5. Customer will have ease of communication with the brand, customer may choose
to call, write an email, write through social media channel, access content
through website, chatbots or WhatsApp.
Omni-Channel CRM & Contact Center
Services:

6. The cx management
& business
transformation
company
CRM Integrations: CRM will include below to facilitate business in better way, this is customizable:
1. Inbound, Outbound, Voice Blast calling solution with remote access.
2. Call recording with remote access.
3. Lead generation / Complaint Management & follow up mechanism.
4. AI/ML driven Chatbot for customer service / marketing web page / website.
5. Auto emailers to customers / with auto responders.
6. Click to call.
7. WhatsApp Integration.
8. Remote working (work from home) feature.
9. Voice blast feature (multiple outbound marketing calls in single click).
10. Bulk SMS & WhatsApp messages for marketing.
11. Microsoft Teams Integration.
12. Google Workspace Application Integration – Gmail (custom domain), Calendar, Contacts, Meet, Drive, Sheets, Maps.
Omni-Channel CRM & Contact Center
Services:

7. The cx management
& business
transformation
company
www.inteliqo.in
Inteliqo’s uses cloud hosted CRM system with complete
calling solution (CCM-Contact Center Management)
hence the technology usage is not limited by location.
The solution can be accessed on demand from remote
locations and calls can be routed while all security
measures remain intact.
Additionally, deployment of google business suite
enables real time video and chat solution so that the
leads can monitor their team during business hours and
drive growth.
Omni-Channel CRM & Contact Center Services: Work from Home
Solution

8. The cx management
& business
transformation
company
We deliver bouquet of cloud telephony services
with 99.95% uptime, that includes custom solution
tailored for business needs including toll
free, virtual number, call routing, Interactive voice
response system (IVRS), call center cloud calling
solution, call recording, click to call, messaging
solution including bulk marketing messages, two-
way SMS, WhatsApp business solutions and more.
This solution enables work from home services,
agents will be able to answer customer calls from
any location across globe.
Omni-Channel CRM & Contact Center Services:
CCM (Contact Center Management) over Cloud Telephony Service
Technology Partners:

9. The cx management
& business
transformation
company
www.inteliqo.in
Inteliqo’s deploys use of Microsoft Power BI as per business needs, the
Microsoft Power BI is a data visualization tool that Turn your data into
visuals with advanced data-analysis tools, AI capabilities, and a user-
friendly report-creation tool.
Help users make better decisions by infusing insights into the apps
that are being used every day, like those in Microsoft 365 or a
separate dashboard can be developed for this purpose.
With Microsoft Power BI, all reports will be available at fingertip of the
team and stakeholders, enabling them with current information on
the important parameters.
Business Intelligence (Microsoft Power
BI):

10. The cx management
& business
transformation
company
www.inteliqo.in
Business Intelligence (sample
dashboard):

11. The cx management
& business
transformation
company
www.inteliqo.in
“Happy employees build great products / service, and they take care of customers”
1. Competitive salary structure
2. Healthy work environment
3. Health Insurance
4. Financial Perks
Employee
Benefits:

12. The cx management
& business
transformation
company
www.inteliqo.in
Thank you
Contact details:
Inteliqo Technologies Private Limited
B-23, Sector-63, Noida - 201301
www.inteliqo.in | 9266599166 | info@inteliqo.in