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Why Survey - Critical Component of ITSM, Part 1
HDI is a professional association and certification body for technical service and support professionals. It hosts conferences, produces publications, and connects solution providers with practitioners. It also certifies and trains thousands of professionals each year. The document discusses HDI's Customer Satisfaction Index service, which allows organizations to measure, trend, and benchmark customer satisfaction against other support centers. It provides benchmark statistics, reports, alerts, and is easy to set up within a week. A free three-month trial is available.
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The order provided is from Dante's Divine Comedy - specifically the nine circles of hell.
1. The Inconstant - located in the first circle of hell for those who lived without conviction.
2. The Ambitious - located in the second circle for those who placed earthly concerns over spiritual ones.
3. The Lovers - located in the third circle for those overcome by passion.
4. The Wise - located in the fourth circle for indifference.
5. The Warriors of Fate - located in the fifth circle for the wrathful and sullen.
6. The Just Rulers - located in the sixth circle for the heretics.
7. The Contemplatives - located in
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The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
Recommended
Why Survey - Critical Component of ITSM, Part 1
HDI is a professional association and certification body for technical service and support professionals. It hosts conferences, produces publications, and connects solution providers with practitioners. It also certifies and trains thousands of professionals each year. The document discusses HDI's Customer Satisfaction Index service, which allows organizations to measure, trend, and benchmark customer satisfaction against other support centers. It provides benchmark statistics, reports, alerts, and is easy to set up within a week. A free three-month trial is available.
I2 it
The order provided is from Dante's Divine Comedy - specifically the nine circles of hell.
1. The Inconstant - located in the first circle of hell for those who lived without conviction.
2. The Ambitious - located in the second circle for those who placed earthly concerns over spiritual ones.
3. The Lovers - located in the third circle for those overcome by passion.
4. The Wise - located in the fourth circle for indifference.
5. The Warriors of Fate - located in the fifth circle for the wrathful and sullen.
6. The Just Rulers - located in the sixth circle for the heretics.
7. The Contemplatives - located in
ARE YOU IN?
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
Addicted to Busy
This document discusses anxiety disorders in America and why people feel the need to stay busy. It notes that anxiety disorders are the most common mental illness in America, affecting over 40 million people and costing $42 billion per year. It suggests that people feel pressure to keep up with others and achieve unrealistic goals, which leads them to overcommit themselves by saying yes to everything. This constant busyness causes people to feel full and successful in the short term but often leads to burnout and a slump. The document advises people to say no sometimes, take breaks for self-care, and slow down to reduce anxiety and live more in the present moment.
Tool to Meet Your Support Goals (Jan 2014 HDI CSI Webinar)
Learn the importance of setting customer satisfaction goals and how to use technology to meet those goals. The questions you ask, how often you send surveys, and what actions you take on survey feedback are critical to the long-term success of your support center. Tom Lewis, Manager of the HDI Customer Care Center, will be presenting how he uses the HDI CSI Service to acheive his support goals.
Q 2014 finals
The document provides details about the format and questions for "The Finals" competition. It includes 20 questions for Round 1 (IR1) with a scoring format outlined. Sample questions and answers are provided to demonstrate the audio/visual question types. Round 2 (IR2) follows the same question/answer format with a different scoring structure. The questions cover a wide range of topics testing knowledge in areas like history, pop culture, geography and more.
Q 2014 elims with answers
Quiz conducted at ILS Law College as part of the Annual State-level Intercollege Quiz Competition. Cut off for qualifying to finals was 15.5
September 2013 HDI CSI Service Presentation
Do you know what level of service your analysts are providing? How do you know which analysts could benefit from coaching? How do you know which analysts deserve praise?
The HDI Customer Satisfaction Index (CSI) Service collects this essential information and makes it available in an easy-to-read report. Having this detailed information at your fingertips enables you to spend time with your team on the issues that matter the most. Tailor one-on-one coaching sessions to improve performance, or give timely praise to keep your staff motivated!
Register for the next live product demo to learn more about why the HDI CSI Service is vital to the success of your organization. Register at: https://www.thinkhdi-csi.com/RegisterForDemo.aspx.
atos-ascent-magazine-2013-english
The document discusses how cars are becoming increasingly connected through internet access. This allows for several new features and services:
1. The car can notify the driver of refueling/recharging locations and prices along the route when fuel/battery charge gets low.
2. The car can perform predictive maintenance by monitoring parts and notifying the driver when replacements are needed, and ordering them.
3. The car will have an interface like a control center for entertainment, navigation, and car functions using displays, gestures, voice control and more.
4. Entertainment like music and videos can be streamed over the internet or shared between connected cars. Purchases for the car can also be made like a
Communication in nursing
This document discusses communication in nursing. It begins by stating the goal and specific objectives of gaining knowledge about communication in nursing. It then defines communication and discusses the various levels, types, purposes, and processes of communication in a nursing system. The document outlines factors that influence communication as well as techniques for therapeutic communication. It explains barriers to communication in nursing and provides examples. Overall, the document provides an overview of key concepts and aspects of communication as they relate to nursing.
Q 2015 Elims and Finals ILS Quiz Club
The warm-up round asked the participant to write down:
1) The largest natural satellite in the solar system
2) The only two elements liquid at room temperature
3) The three films that have won the most Academy Awards
The participant provided the answers as Ganymede, Mercury and Bromine, Titanic, Ben-Hur, and The Lord of the Rings: The Return of the King.
The summary provides a high-level overview of the questions asked in the warm-up round and the essential information from the participant's responses.
Confluence
Atlassian Confluence is a wiki collaboration tool that allows teams to create rich content, collaborate on projects, and document knowledge. The document discusses how Confluence can be used for communication, collaboration, documentation, and as a knowledge repository. It provides examples of integrating Confluence with other tools like JIRA, Salesforce, and Box. The document concludes by recommending next steps for organizations to set up department spaces, a company glossary, and personal spaces to start utilizing Confluence.
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Addicted to Busy
This document discusses anxiety disorders in America and why people feel the need to stay busy. It notes that anxiety disorders are the most common mental illness in America, affecting over 40 million people and costing $42 billion per year. It suggests that people feel pressure to keep up with others and achieve unrealistic goals, which leads them to overcommit themselves by saying yes to everything. This constant busyness causes people to feel full and successful in the short term but often leads to burnout and a slump. The document advises people to say no sometimes, take breaks for self-care, and slow down to reduce anxiety and live more in the present moment.
Tool to Meet Your Support Goals (Jan 2014 HDI CSI Webinar)
Learn the importance of setting customer satisfaction goals and how to use technology to meet those goals. The questions you ask, how often you send surveys, and what actions you take on survey feedback are critical to the long-term success of your support center. Tom Lewis, Manager of the HDI Customer Care Center, will be presenting how he uses the HDI CSI Service to acheive his support goals.
Q 2014 finals
The document provides details about the format and questions for "The Finals" competition. It includes 20 questions for Round 1 (IR1) with a scoring format outlined. Sample questions and answers are provided to demonstrate the audio/visual question types. Round 2 (IR2) follows the same question/answer format with a different scoring structure. The questions cover a wide range of topics testing knowledge in areas like history, pop culture, geography and more.
Q 2014 elims with answers
Quiz conducted at ILS Law College as part of the Annual State-level Intercollege Quiz Competition. Cut off for qualifying to finals was 15.5
September 2013 HDI CSI Service Presentation
Do you know what level of service your analysts are providing? How do you know which analysts could benefit from coaching? How do you know which analysts deserve praise?
The HDI Customer Satisfaction Index (CSI) Service collects this essential information and makes it available in an easy-to-read report. Having this detailed information at your fingertips enables you to spend time with your team on the issues that matter the most. Tailor one-on-one coaching sessions to improve performance, or give timely praise to keep your staff motivated!
Register for the next live product demo to learn more about why the HDI CSI Service is vital to the success of your organization. Register at: https://www.thinkhdi-csi.com/RegisterForDemo.aspx.
atos-ascent-magazine-2013-english
The document discusses how cars are becoming increasingly connected through internet access. This allows for several new features and services:
1. The car can notify the driver of refueling/recharging locations and prices along the route when fuel/battery charge gets low.
2. The car can perform predictive maintenance by monitoring parts and notifying the driver when replacements are needed, and ordering them.
3. The car will have an interface like a control center for entertainment, navigation, and car functions using displays, gestures, voice control and more.
4. Entertainment like music and videos can be streamed over the internet or shared between connected cars. Purchases for the car can also be made like a
Communication in nursing
This document discusses communication in nursing. It begins by stating the goal and specific objectives of gaining knowledge about communication in nursing. It then defines communication and discusses the various levels, types, purposes, and processes of communication in a nursing system. The document outlines factors that influence communication as well as techniques for therapeutic communication. It explains barriers to communication in nursing and provides examples. Overall, the document provides an overview of key concepts and aspects of communication as they relate to nursing.
Q 2015 Elims and Finals ILS Quiz Club
The warm-up round asked the participant to write down:
1) The largest natural satellite in the solar system
2) The only two elements liquid at room temperature
3) The three films that have won the most Academy Awards
The participant provided the answers as Ganymede, Mercury and Bromine, Titanic, Ben-Hur, and The Lord of the Rings: The Return of the King.
The summary provides a high-level overview of the questions asked in the warm-up round and the essential information from the participant's responses.
Confluence
Atlassian Confluence is a wiki collaboration tool that allows teams to create rich content, collaborate on projects, and document knowledge. The document discusses how Confluence can be used for communication, collaboration, documentation, and as a knowledge repository. It provides examples of integrating Confluence with other tools like JIRA, Salesforce, and Box. The document concludes by recommending next steps for organizations to set up department spaces, a company glossary, and personal spaces to start utilizing Confluence.
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Tool to Meet Your Support Goals (Jan 2014 HDI CSI Webinar)
Tool to Meet Your Support Goals (Jan 2014 HDI CSI Webinar)
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