BT introduced flexible working arrangements to allow employees to work from home or remotely to improve work-life balance and reduce costs. Employees were given laptops, mobile phones, and access to systems through a virtual private network. The program was successful, with thousands of employees participating and productivity either staying the same or increasing while costs decreased.

1. GCE Applied ICT
Unit 1 : The Information Age
Life in the Information Age
Case Study 1 : Flexible working at BT
Taken from Edexcel Activebook for AS ICT
Read the report on Learning Resources : Teleworking at BT
Answer the questions: