Multi channel customer support Sergey LysakElena Kulbich
Nowadays all successful businesses are customer oriented. But if it isn't it has to be ruthless monopolist or criminal.
Customer’s loyalty is the main value. It costs money. But ignoring customer troubles costs much more.
Satisfied clients can tell 6-7 people how happy they are. But unsatisfied ones 3 times likely to tell their friends about a negative experience, they make it public through numerous social channels as a result business will get bad reputation and negative reviews. After that 80% of people that may be your customers won’t buy.
It’s better to prevent this issue providing effective customer support. That’s why eCommerce businesses in need of reliable system that will help to organize requests from all sources in a single place, automatize assigning and other processes inside organization and analyze results.
“Your most unhappy customers are your greatest source of learning” (Bill Gates).
They complain, in details explain their ‘pain’, show your weaknesses. You just have to make right conclusions and improvements.
“Customers don’t expect you to be perfect. They expect you to fix things when they go wrong” (Donald Porter)
Multi channel customer support by Sergey LysakElena Kulbich
Nowadays all successful businesses are customer oriented. But if it isn't it has to be ruthless monopolist or criminal.
Customer’s loyalty is the main value. It costs money. But ignoring customer troubles costs much more.
Satisfied clients can tell 6-7 people how happy they are. But unsatisfied ones 3 times likely to tell their friends about a negative experience, they make it public through numerous social channels as a result business will get bad reputation and negative reviews. After that 80% of people that may be your customers won’t buy.
It’s better to prevent this issue providing effective customer support. That’s why eCommerce businesses in need of reliable system that will help to organize requests from all sources in a single place, automatize assigning and other processes inside organization and analyze results.
“Your most unhappy customers are your greatest source of learning” (Bill Gates).
They complain, in details explain their ‘pain’, show your weaknesses. You just have to make right conclusions and improvements.
“Customers don’t expect you to be perfect. They expect you to fix things when they go wrong” (Donald Porter)
http://diamantedesk.com/
"This Place Sucks!" Making negative reviews work for you. ~ Negative reviews aren't necessarily a bad thing. Learn 5 ways your community can use the negative reviews to attract and retain residents.
Customer Experience Trumps Everything. What happens when you put a 100 UX designers in a room and scout for ideas? Take our word, it’s an ‘experience’ of a lifetime.
Account-based marketing isn't new, but it has taken on new life in the digital era. If your team hasn't invested in account-based marketing yet, here are 12 powerful statistics that will convince you to start.
Multi channel customer support Sergey LysakElena Kulbich
Nowadays all successful businesses are customer oriented. But if it isn't it has to be ruthless monopolist or criminal.
Customer’s loyalty is the main value. It costs money. But ignoring customer troubles costs much more.
Satisfied clients can tell 6-7 people how happy they are. But unsatisfied ones 3 times likely to tell their friends about a negative experience, they make it public through numerous social channels as a result business will get bad reputation and negative reviews. After that 80% of people that may be your customers won’t buy.
It’s better to prevent this issue providing effective customer support. That’s why eCommerce businesses in need of reliable system that will help to organize requests from all sources in a single place, automatize assigning and other processes inside organization and analyze results.
“Your most unhappy customers are your greatest source of learning” (Bill Gates).
They complain, in details explain their ‘pain’, show your weaknesses. You just have to make right conclusions and improvements.
“Customers don’t expect you to be perfect. They expect you to fix things when they go wrong” (Donald Porter)
Multi channel customer support by Sergey LysakElena Kulbich
Nowadays all successful businesses are customer oriented. But if it isn't it has to be ruthless monopolist or criminal.
Customer’s loyalty is the main value. It costs money. But ignoring customer troubles costs much more.
Satisfied clients can tell 6-7 people how happy they are. But unsatisfied ones 3 times likely to tell their friends about a negative experience, they make it public through numerous social channels as a result business will get bad reputation and negative reviews. After that 80% of people that may be your customers won’t buy.
It’s better to prevent this issue providing effective customer support. That’s why eCommerce businesses in need of reliable system that will help to organize requests from all sources in a single place, automatize assigning and other processes inside organization and analyze results.
“Your most unhappy customers are your greatest source of learning” (Bill Gates).
They complain, in details explain their ‘pain’, show your weaknesses. You just have to make right conclusions and improvements.
“Customers don’t expect you to be perfect. They expect you to fix things when they go wrong” (Donald Porter)
http://diamantedesk.com/
"This Place Sucks!" Making negative reviews work for you. ~ Negative reviews aren't necessarily a bad thing. Learn 5 ways your community can use the negative reviews to attract and retain residents.
Customer Experience Trumps Everything. What happens when you put a 100 UX designers in a room and scout for ideas? Take our word, it’s an ‘experience’ of a lifetime.
Account-based marketing isn't new, but it has taken on new life in the digital era. If your team hasn't invested in account-based marketing yet, here are 12 powerful statistics that will convince you to start.
Learn why The Net Promoter® Score is perhaps the best methodology to predict profitable brand growth and measure customer delight in this short overview presentation.
Avoiding the Social Media Marketing Abyss - GoJeenoVikram Bhaskaran
How do you go about measuring ROI in social media? Why is it so important? Why are so many marketers falling on their face? Is it really all about engagement? Do you need more followers?
This presentation answers these questions in detail, giving an overview of what is right and why.
A Market In Your Social Network: The Effect of Extrinsic Rewards on Friendsou...Sauvik Das
We explore the effects of providing rewards, such as money or candy, on response rates to friendsourcing requests as well as how those rewards affect perceived relationship strength.
Avoid these four mistakes in marketing researchVikas Mittal
In marketing research, four errors abound: non-response error, coverage error, sampling error, and measurement error. The slideshow describes these errors and shows how they can be mitigated. Useful for marketing research courses, marketing departments, and customer-based insights.
Webinar Slide Deck: Where Does Social Selling Fit In Your Sales Process?InsideSales.com
Featuring Jamie Shanks, CEO of Sales for Life, and Gabe Larsen, Director of Sales Acceleration Services at InsideSales.com
Social selling brings value to every stage of the buyer’s journey, but many companies struggle to see how these tactics are applied throughout the process. From lead generation to prospect nurturing and closing deals, this session will provide tactics that can be applied at every stage of the sales process.
In this webinar you will learn how:
-Modern sales methodologies fit within the current buyer’s journey
-To educate your buyers before your competitors
-Sales professionals and companies spark productive conversations with buyers
Register for the webinar here: http://www.insidesales.com/webinar/view?t=where-does-social-selling-fit-in&a=vec063
Rural Lifestylers and the Influence of Online ReviewsPaulsen
Online chatter does influence our purchase decisions. Just how influential are the opinions of strangers? What about experts? How about our peers? Paulsen Marketing surveyed 500 acreage owners to weigh the importance of online testimonials and reviews.
How College Students Feel About Sales CareersWill Reed
We set out to discover how college students feel about salespeople and sales careers. The results may surprise you.
If you would like to help recruiting the top talent for your sales roles, please visit us at www.willreedjobs.com.
At The End of every B is a C: B2B Customer Engagement with Paul GreenbergDale Roberts
There is no more B2B or C2C, only Human to Human. Customer engagement is the number one priority for every business. All organisations are figuring out how to engage customers and keep them engaged. What do you have to do? Who else does this well? What are the benefits?
The answers to these differentiate companies in busy markets and are the source of sustainable and profitable business. Paul Greenberg, author of CRM at the Speed of Light, known as the bible of CRM, will help you figure that out.
Learn why The Net Promoter® Score is perhaps the best methodology to predict profitable brand growth and measure customer delight in this short overview presentation.
Avoiding the Social Media Marketing Abyss - GoJeenoVikram Bhaskaran
How do you go about measuring ROI in social media? Why is it so important? Why are so many marketers falling on their face? Is it really all about engagement? Do you need more followers?
This presentation answers these questions in detail, giving an overview of what is right and why.
A Market In Your Social Network: The Effect of Extrinsic Rewards on Friendsou...Sauvik Das
We explore the effects of providing rewards, such as money or candy, on response rates to friendsourcing requests as well as how those rewards affect perceived relationship strength.
Avoid these four mistakes in marketing researchVikas Mittal
In marketing research, four errors abound: non-response error, coverage error, sampling error, and measurement error. The slideshow describes these errors and shows how they can be mitigated. Useful for marketing research courses, marketing departments, and customer-based insights.
Webinar Slide Deck: Where Does Social Selling Fit In Your Sales Process?InsideSales.com
Featuring Jamie Shanks, CEO of Sales for Life, and Gabe Larsen, Director of Sales Acceleration Services at InsideSales.com
Social selling brings value to every stage of the buyer’s journey, but many companies struggle to see how these tactics are applied throughout the process. From lead generation to prospect nurturing and closing deals, this session will provide tactics that can be applied at every stage of the sales process.
In this webinar you will learn how:
-Modern sales methodologies fit within the current buyer’s journey
-To educate your buyers before your competitors
-Sales professionals and companies spark productive conversations with buyers
Register for the webinar here: http://www.insidesales.com/webinar/view?t=where-does-social-selling-fit-in&a=vec063
Rural Lifestylers and the Influence of Online ReviewsPaulsen
Online chatter does influence our purchase decisions. Just how influential are the opinions of strangers? What about experts? How about our peers? Paulsen Marketing surveyed 500 acreage owners to weigh the importance of online testimonials and reviews.
How College Students Feel About Sales CareersWill Reed
We set out to discover how college students feel about salespeople and sales careers. The results may surprise you.
If you would like to help recruiting the top talent for your sales roles, please visit us at www.willreedjobs.com.
At The End of every B is a C: B2B Customer Engagement with Paul GreenbergDale Roberts
There is no more B2B or C2C, only Human to Human. Customer engagement is the number one priority for every business. All organisations are figuring out how to engage customers and keep them engaged. What do you have to do? Who else does this well? What are the benefits?
The answers to these differentiate companies in busy markets and are the source of sustainable and profitable business. Paul Greenberg, author of CRM at the Speed of Light, known as the bible of CRM, will help you figure that out.
How Retailers Can Keep Email Marketing Messages at the Top of the Inbox, Jean...JeanneJennings.com, Inc.
Triggered email messages, personalization, testing, attribution models -- in this deck you'll learn how to leverage these and other underutilized tactics to boost retail revenue.
Jeanne is a recognized expert in email marketing strategy. She has over 25 years of experience helping clients make their digital marketing efforts more effective and more profitable.
Quantifying the Invisible Audience in Social NetworksMichael Bernstein
Presented at CHI 2013
When you share content in an online social network, who is listening? Users have scarce information about who actually sees their content, making their audience seem invisible and difficult to estimate. However, understanding this invisible audience can impact both science and design, since perceived audiences influence content production and self-presentation online. In this paper, we combine survey and large-scale log data to examine how well users’ perceptions of their audience match their actual audience on Facebook. We find that social media users consistently underestimate their audience size for their posts, guessing that their audience is just 27% of its true size. Qualitative coding of survey responses reveals folk theories that attempt to reverse-engineer audience size using feedback and friend count, though none of these approaches are particularly accurate. We analyze audience
logs for 222,000 Facebook users’ posts over the course of one month and find that publicly visible signals — friend count, likes, and comments — vary widely and do not strongly indicate the audience of a single post. Despite the variation, users typically reach 61% of their friends each month. Together, our results begin to reveal the invisible undercurrents of audience attention and behavior in online social networks.
The keynote - 'Close encounters of the Digital kind', elaborates on making surveys popular in emerging markets and segments through innovative mobile research methods-Webcam, Whatsapp, Facebook Messenger using the technological framework to seamlessly combine multiple data sources like Emerging technologies, emerging media to generate actionable insights.
Adopting new business model in an established enterprise.
It is a subscription world. Businesses have a need to align their value share model with customers' value realization. Changes are not easy, it touches almost every part of the organization.
What are the benefits?
What are the challenges?
Where the options?
A Simple Tutorial on Conjoint and Cluster AnalysisIterative Path
A simple tutorial to show conjoint analysis and cluster analysis. please send your feedback, this version is still rough and I would like to iteratively improve it so it is useful for most.
Unbundled Pricing - A Reference Price SolutionIterative Path
Results from a consumer behavior experiment on customer acceptance of paying for extras. We propose a reference price based solution to managing consumer behavior.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
Experience unparalleled EXTENDED STAY and comfort at Skye Residences located just minutes from Toronto Airport. Discover sophisticated accommodations tailored for discerning travelers.
Website Link :
https://skyeresidences.com/
https://skyeresidences.com/about-us/
https://skyeresidences.com/gallery/
https://skyeresidences.com/rooms/
https://skyeresidences.com/near-by-attractions/
https://skyeresidences.com/commute/
https://skyeresidences.com/contact/
https://skyeresidences.com/queen-suite-with-sofa-bed/
https://skyeresidences.com/queen-suite-with-sofa-bed-and-balcony/
https://skyeresidences.com/queen-suite-with-sofa-bed-accessible/
https://skyeresidences.com/2-bedroom-deluxe-queen-suite-with-sofa-bed/
https://skyeresidences.com/2-bedroom-deluxe-king-queen-suite-with-sofa-bed/
https://skyeresidences.com/2-bedroom-deluxe-queen-suite-with-sofa-bed-accessible/
#Skye Residences Etobicoke, #Skye Residences Near Toronto Airport, #Skye Residences Toronto, #Skye Hotel Toronto, #Skye Hotel Near Toronto Airport, #Hotel Near Toronto Airport, #Near Toronto Airport Accommodation, #Suites Near Toronto Airport, #Etobicoke Suites Near Airport, #Hotel Near Toronto Pearson International Airport, #Toronto Airport Suite Rentals, #Pearson Airport Hotel Suites
ENTREPRENEURSHIP TRAINING.ppt for graduating class (1).ppt
Influence Of Recommendations
1. Influence of Friends On Our Purchases Consumer Behavior Experiment Rags Srinivasan @pricingright
2. Let Me First Thank These Great Folks Hiten Shah @hnshah Chris Hopf @pricing LinkedIn Grp Members @bouldernet
3. Do We Know the Influence of Our Friends on Our Purchases? There are many predictions and survey numbers There are popular metrics asking if we would recommend products to friends There is lot at stake – Marketing decisions are made on influence of friends
4. Hypothesis: We Do Not Know Biases in Measurements It’s a guess 37% to 75% Numbers reported based on surveys are suspect Responses are subject to anchoring biases
5. Experiment: Test Low and High Anchors There were two polls – respondents were randomly assigned to one In a previous survey it was found that people who are active in the social media reported 37% of their purchases are influenced by friends. Please state what percentage of your purchases are influenced by friends? In a previous survey it was found that people who are active in the social media reported 75% of their purchases are influenced by friends. Please state what percentage of your purchases are influenced by friends?
6. Population, Sampling and Tests People on Twitter and LinkedIn ~75 responses received for each poll Chi-Square test and Crosstab
7. The Raw Responses are … Low Anchor: 37% High Anchor: 75% These are so low and are ignored in the computation
8. Did a Chi-Square Test on Each Sample For the responses to be statistically significant i.e., not just random, Chi-Square should be greater than 6 (df = 2. p=0.05) Low Anchor: 37% High Anchor: 75% Computed Chi-Square= 1.32 Computed Chi-Square=0.14 What does this mean? Responses are not statistically significant. Any recommendation metric reported are not dependable
9. Did a Crosstab Between Samples For the responses to be statistically significant i.e., not just random, Chi-Square should be greater than 6 (df = 2. p=0.05) Computed Chi-Square= 0.57 What does this mean? Responses are not influenced by anchoring. It is just that people randomly pick between 0% to 50%
10. What are the Marketing Implications? Coming soon … Check out my other work on SlideShare Rags Srinivasan http://iterativepath.wordpress.com @pricingright
