The India Facility Management market is projected to grow at a CAGR of 14.84% from 2023 to 2028, reaching an estimated USD 97.29 billion. This growth is driven by rising demand for outsourcing, building automation, and government initiatives like smart city development, while challenges include cost constraints and a lack of skilled workforce. The market is segmented into services (property, cleaning, security, catering, etc.) and applications (commercial, residential, industrial), with the commercial sector holding the largest share.

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2015 – 2025
Published: December 2020
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MARKET INTELLIGENCE . CONSULTING
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INDIA FACILITY MANAGEMENT MARKET
FORECAST AND OPPORTUNITIES
2018 – 2028

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© TechSci Research
Table of Contents
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S. No. Contents
1. Service Overview
2. Research Methodology
3. Executive Summary
4. Voice of Customer
4.1. Overall Brand Satisfaction Level
4.2. Brand Satisfaction Level wrt Availability
4.3. Brand Satisfaction Level wrt Mode of Distribution
4.4. Brand Satisfaction Level wrt Pricing
4.5. Brand Satisfaction Level wrt Sales Service
5. India Facility Management Market Outlook
5.1. Industry Structure and Stakeholders
5.2. Porter’s Five Force Analysis
5.3. Market Size & Forecast
5.3.1. By Value
5.4. Market Share & Forecast
5.4.1. By Service (Property, Cleaning, Security, Catering, Support and Others)
5.4.2. By Application (Commercial, Industrial and Residential)
5.4.3. By Service Type (Hard Service & Soft Service)
5.4.4. By Region (North, West, East and South)
5.4.5. By Company (2022)

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Table of Contents
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S. No. Contents
5.5. Market Map (By Service, By Application, By Service Type, By Region)
6. India Property Services Market Outlook
6.1. Market Size & Forecast
6.1.1. By Value
6.2. Market Share & Forecast
6.2.1. By Application
6.2.2. By Region
7. India Cleaning Services Market Outlook
7.1. Market Size & Forecast
7.1.1. By Value
7.2. Market Share & Forecast
7.2.1. By Application
7.2.2. By Region
8. India Security Services Market Outlook
8.1. Market Size & Forecast
8.1.1. By Value
8.2. Market Share & Forecast
8.2.1. By Application
8.2.2. By Region

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S. No. Contents
9. India Catering Services Market Outlook
9.1. Market Size & Forecast
9.1.1. By Value
9.2. Market Share & Forecast
9.2.1. By Application
9.2.2. By Region
10. India Support Services Market Outlook
10.1. Market Size & Forecast
10.1.1. By Value
10.2. Market Share & Forecast
10.2.1. By Application
10.2.2. By Region
11. Market Dynamics
11.1. Drivers
11.2. Challenges
12. Market Trends and Developments
13. Policy and Regulatory Landscape
14. India Economic Profile
15. Impact of COVID-19 on India Facility Management Market

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S. No. Contents
16. Service Cost Analysis
17. Company Profiles
17.1. Jones Lang LaSalle Property Consultants (India) Private Limited
17.2. Quess Corp Limited
17.3. Colliers International (India) Property Services Private Limited
17.4. Sodexo India Services Private Limited
17.5. BVG India Limited
17.6. Updater Services Private Limited
17.7. CBRE South Asia Private Limited
17.8. SIS Limited
17.9. Cushman and Wakefield India Private Limited
17.10. Knight Frank India Private Limited
17.11. EFS Facilities Services India Private Limited
17.12 ISS Facility Services India Private Limited
18. Strategic Recommendations
19. About Us & Disclaimer

6. ServiceOverview

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Service Overview
Scope of Report: Facility Management
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• The term "Facility" is any tangible asset in an organization that supports its operations. Facility management refers to
maintaining an organization's physical assets such as buildings and equipment through cleaning, security, Mechanical,
Electrical & Plumbing (MEP) maintenance, etc., which improves the effectiveness of the primary activities in that
organization.
• According to the International Facility Management Association (IFMA), “Facility Management (FM) is a profession that
encompasses multiple disciplines to ensure the functionality of the built environment by integrating people, place,
process and technology”. In brief, facility management is a discipline focused on supporting the core activities of any
company.
• Facility management primarily includes property, cleaning, security, catering, and support services. The facility
management services are essential for enhancing the operational efficiency of any business, as they ensure its smooth
functioning, enabling the businesses to focus on their core operations. Effective facility management ensures
employees a safe and effective environment, which is necessary to boost their performance.
• The India facility management market is a fragmented market which comprises both facility management companies,
and specialist contractors. The cost of facility management represents around 5% of the facility’s lifecycle cost.
Availing facility management services may provide a 50% to the facility’s lifespan.
• The scope of this report encompasses the ‘outsourced’ facility management market of India.

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Service Overview
Scope of Report: Facility Management
Review Period
2018 – 2021
Base Year
2022
Estimated Year
2023
Forecast Period
2024 – 2028
Year Range
SERVICE
• Property
• Cleaning
• Security
• Catering
• Support
• Others
REGION
• North
• East
• West
• South
Market Segmentation
SERVICE TYPE
• Hard Service
• Soft Service
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APPLICATION
• Industrial
• Commercial
• Residential
Scope of Services:
Property: Building Maintenance, Ground Maintenance, Environmental Management, Damage Control, etc.
Cleaning: Carpet Cleaning, Floor Cleaning, Window and Facade Cleaning, Deep Cleaning, etc.
Security: Alarm System, Manned Guarding, Access Control, Mobile Patrolling, etc.
Catering: Inflight Catering, Event Catering, Labor Camp Catering, Corporate Catering, etc.
Support: Front Office, Porterage, Helpdesk Operations, etc.
Others: Furniture Supplies, Asset Management, Printing Services, Contract Management, Stationery Supplies, Postal Services, etc.

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Scope of Hard and Soft Services
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Hard Services Soft Services
Mechanical, Electrical and Plumbing Cleaning
Building Fabric Maintenance Security
Lift & Door Maintenance Mail Management
Lightning & Power Issues Waste Management
HVAC Maintenance Catering
Car Parking System Concierge/Reception
Building Management System Landscaping
Decoration & Refurbishment Pest Control
Escalator Service Handyman Services
Fire & Security System Hygiene & Clinical Waste
Generator Maintenance Portering
Minor Project Management Ground Maintenance
Testing & Inspection Health & Safety Services
UPS Maintenance Furniture & Equipment
Civil & Carpentry Work Vending Machines
Source: TechSci Research
Hard facilities management services are related to the building's physical structure and cannot be removed. They are mandated
by law and directly impact the safety and well-being of employees and visitors. In contrast, soft facilities management services
are not necessarily required by law and may be added or removed. Soft facility management services are typically used to
make a building more pleasant and comfortable for its residents. They can also improve the security of the structure. The type
of soft services a business needs to employ depends on the type of business and occupant requirements.

10. ResearchMethodology

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Research Methodology
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 Identifying Key Opinion
Leaders
 Questionnaire Design
 In-depth Interviews
Data
Collection
Developing List
of Respondents
Formulating
Questionnaire
Market
Profiling
Data
Validation
Data
Analysis
In-depth secondary
research was
conducted to
determine overall
market size, segmental
market size and top
companies in India
facility management
market.
In order to conduct
industry experts’
interviews, TechSci
formulated a detailed
discussion guide.
List of leading
companies and
industry specialists
was developed.
TechSci conducted
interviews with
industry experts and
leading companies for
data collection and
verification.
Data obtained as a
result of primary
and secondary
research was
validated through
rigorous
triangulation.
The data was scrutinized
using MS-Excel, statistical
tools and internal
proprietary database to
obtain qualitative and
quantitative insights about
India facility management
market.
Data
Collection
Data Filter
& Analysis
Research &
Intelligence
Actionable
Insights
Business
Solution
Primary Research Desk Research Company Analysis
 Recent Developments
 Market Changing
Aspects/Dynamics
 Government Policies
 Final Conclusion
 Market Participants
 Key Strengths
 LinkedIn
 TechSci Internal
Database
 Factiva
 Hoovers
Paid Sources
 Company Websites
 Company Annual
Reports
 White Paper Study
 Financial Reports
 Investor
Presentations
 Regulatory Body
 Associations, etc.
Secondary
Research
Primary Research

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Research Methodology
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Baseline Methodology
Our dedicated team of industry experts has monitored and analyzed various aspects of India facility management market. The
team has analyzed the outlook of various segments of this market while considering the major influencing factors such as growth
in the real estate sector, rising demand for sustainable and energy-efficient green building solutions, government projects &
initiatives, etc., projecting a steady growth during the forecast period. The study includes market forecasting, which would enable
our clients to make better decisions while planning their strategy to achieve sustainability in the India facility management
market.
Methodology Followed for Calculation of Market Size:
Market Size by Value: Market size, in terms of value, for the year 2022 was calculated based on information collected through
exhaustive secondary research and primary surveys, with various key opinion leaders/stakeholders, such as facility
management service providers, industry experts, etc.
The team interviewed more than 20 companies, 50 industry experts and other value chain stakeholders in India facility
management market to obtain the overall market size during 2018-2022, which was validated by the Delphi technique. Taking
standard deviation into consideration, the market size was averaged out, to arrive at the market size data for 2018-2022.

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Research Methodology
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Respondents were asked about the current and future market growth rates, as well as market shares by service, by
application, by service type, by region and by company. Removing the outlier responses, the geometric mean of growth
estimates and service provider wise revenue shares generated across various segments were considered, to arrive at the final
revenue shares. Revenue shares generated across various segments were further triangulated based on the primary interview
response from other stakeholders.
Methodology Followed for Calculation of Market Shares:
Market shares by service, by application, by service type, by region and by company were calculated based on the responses
received through primary surveys with industry experts, in which the respondents were asked about the market shares of the
leading facility management service providers in India. The final shares were calculated by taking the geometric mean of the
responses gathered from key opinion leaders after eliminating the outliers. Moreover, respondents were asked about the
leading companies in India facility management market, which was validated with the revenues reported by the service
providers specific to their facility management segment in various secondary sources.
Methodology Followed for Forecasting:
TechSci Research performed logical checks on data collected through surveys and analyzed results.

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Research Methodology
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Data triangulation techniques were applied to fill the gaps and to present a more meaningful picture of the market. To forecast
India facility management market, TechSci Research used various forecast techniques such as:
o Moving Average
o Time Series Analysis
o Regression Analysis
o Econometric and Judgmental Analysis
TechSci Research used its own forecast tool, which is based on the growth of various allied industries in India. TechSci Research
also used impact analysis during short, medium and long term period to estimate and analyze market demand scenario.
Partial List of Companies
Interviewed
Jones Lang LaSalle Property Consultants (India) Private Ltd, Quess Corp Limited, Colliers
International (India) Property Services Private Limited, Sodexo India Services Private Limited,
BVG India Limited, Updater Services Private Limited, CBRE South Asia Private Limited, SIS
Limited, Cushman and Wakefield India Private Limited, Knight Frank India Private Limited, EFS
Facilities Services India Private Limited, ISS Facility Services India Private Limited
Partial List of Secondary
Sources
World Travel & Tourism Council, World Bank, TechSci Research Proprietary Database &,
Knowledge Repository, Company Annual Reports, Industry Magazines, Industry Reports,
Statista, News Dailies, Credible Paid Databases, IMF, Facility Management Association of India,
among others
Note: (a) Sum of some shares may not be 100% due to round off till two decimal places.
(b) The data given for any year represents the market during the period, i.e., 1st April of the previous year to
31st March of that year. eg: For 2023E, the data represents the period, 1st April 2022 to 31st March 2023.

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Industry Brief
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Growing demand for outsourcing facility management services and rising inclination toward building automation and incorporation of building
automation are expected to drive the India facility management market.
According to TechSci Research report, “India Facility Management Market- By Region, Competition, Forecast & Opportunities, FY2017-
FY2027”, the India facility management market is anticipated to grow at a CAGR of 14.84% in the forecast period, 2023-2028, to reach
USD97.29 billion by 2028. The rise in the efforts by the leading authorities to develop smart cities in the country to enhance the living standards
of citizens and the growing focus of employers on ensuring employees' safety and health at the workplace drive the demand for the India facility
management market. The development of smart cities in the country fuels the need for high-end technological infrastructure, comprehensive IT
infrastructure, and a network of sensors, wireless devices, and cameras to deliver essential services in these cities. The surge in need for
seamless data connectivity in these cities and the adoption of automation technology is expected to bolster the India facility management market
growth over the next five years.
However, the cost-driven market and absence of a skilled workforce may restrain the India facility management market growth in the forecast
period.
Based on application, the market is divided into commercial, residential, and industrial. The commercial segment dominated the market in 2022
and held 51.59% of the total market share. It is expected to grow at a steady CAGR of 14.83% in the forecast period, 2023-2028. The market is
driven by the ongoing large-scale development of real estate projects and the high-end investments by the public and private market players to
support the construction industry. The government of India has introduced various initiatives, such as Make in India and the Smart Cities Mission,
which have accelerated the growth of the construction industry. Massive support from the government and increasing investments in the
infrastructure sector are expected to drive the growth of the commercial sector over the next five years.
Based on service type, the market is divided into hard services and soft services. Soft services led the market in 2022 and held 53.93% of the
overall market share. The growth of the segment is attributed to the rise in the demand for soft skills and expertise in various industries such as
cleaning, support, catering, and security. With the growing industries, the demand for soft skills to grow at a CAGR of 13.91% over the forecast
period, 2023-2028.
Based on the regional analysis, South India dominated the market and captured 31.80% of the total market share. The facility management
market of South India is expected to grow at a CAGR of 15.07% in the coming years. Rapid commercialization and modernization and the
presence of IT hub in the Southern region is increasing the need for infrastructure development and construction of organized spaces. Many
companies are automating facility management services to enhance their energy efficiency.
Major market players operating in the India facility management market are Jones Lang LaSalle Property Consultants (India) Private Limited,
Quess Corp Limited, Colliers International (India) Property Services Private Limited, Sodexo India Services Private Limited, BVG India Limited,
Updater Services Private Limited, CBRE South Asia Private Limited, SIS Limited, Cushman and Wakefield India Private Limited, Knight Frank
India Private Limited, EFS Facilities Services India Private Limited, ISS Facility Services India Private Limited
“India's e-commerce industry is growing at a rapid pace due to high internet penetration and the proliferation of smart devices in the country. The
high per capita income and increased awareness of consumers, and growing retail industry is boosting the integration of smart technologies in
the last-mile delivery process. Smart technologies like RFID tags and GPS help track the movements of a vehicle in real-time. This technology is
embedded with IoT-enabled sensors, which allows monitoring of temperature and humidity, thereby providing the customers with enhanced
transparency to track the goods. The increasing need for last-mile delivery services is expected to propel the India facility management market
growth till 2028” said Mr. Karan Chechi, Research Director with TechSci Research, a research-based global management consulting firm.

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Sample Data - Snapshot
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2018 2019 2020 2021 2022 2023E 2024F 2025F 2026F 2027F 2028F
Value (USD Billion)
India Facility Management Market Size, By Value (USD Billion), 2018-2028F
CAGR 2018-2022
By Value: xx%
CAGR 2023E-2028F
By Value: xx%
India Facility Management Market Share, By Service, By Value, 2018-2028F
2018 2019 2020 2021 2022 2023E 2024F 2025F 2026F 2027F 2028F
Property 5.00% 5.00% 5.00% 5.00% 5.00% 5.00% 5.00% 5.00% 5.00% 5.00% 5.00%
Cleaning 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00%
Security 15.00% 15.00% 15.00% 15.00% 15.00% 15.00% 15.00% 15.00% 15.00% 15.00% 15.00%
Catering 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% 20.00%
Support 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00%
Others 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00%
India Catering Services Market Share, By Application, By Value, 2018-2028F
2018 2019 2020 2021 2022 2023E 2024F 2025F 2026F 2027F 2028F
Commercial 50.00% 50.00% 50.00% 50.00% 50.00% 50.00% 50.00% 50.00% 50.00% 50.00% 50.00%
Residential 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00%
Industrial 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% 20.00%

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Report Name: INDIA FACILITY MANAGEMENT MARKET
FORECAST AND OPPORTUNITIES
2018 – 2028
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18. About Us & Disclaimer
TechSci Research is a global market research and consulting company with offices in the US, UK and India. TechSci Research provides market research reports in
number of areas to organizations. The company uses innovative business models that focus on improving productivity, while ensuring creation of high-quality
analyses of both industry-specific and macroeconomic variables on a state-by-state basis to produce a unique ‘bottom-up’ model of a country, regional and global
company activity and industry trends, the result is a uniquely rich evaluation of the opportunities available in the market.
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The contents of this report are based on information generally available to the public from sources believed to be reliable. No representation is made that it is timely,
accurate or complete. TechSci Research has taken due care and caution in compilation of data as this has been obtained from various sources including which it
considers reliable and first hand. However, TechSci Research does not guarantee the accuracy, adequacy or completeness of any information and it is not responsible
for any errors or omissions or for the results obtained from the use of such information and especially states that it has no financial liability whatsoever to the
subscribers / users of this report. The information herein, together with all estimates and forecasts, can change without notice. All the figures provided in this
document are indicative of relative market size and are strictly for client’s internal consumption. Usage of the same for purpose other than internal will require prior
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