David Miller reported being unable to access a shared folder and requested access. The incident was assigned a medium urgency but low priority rating. System Administrator later changed the priority but no other details were recorded about troubleshooting or resolving the issue.

1. Incident Details Page 1
Run By : System Administrator 2020-08-31 07:07:06 Pacific Daylight Time
Report Title: Incident Details
Run Date and Time: 2020-08-31 07:07:06 Pacific Daylight Time
Run by: System Administrator
Table name: incident
Incident
Number: INC0009009
Caller: David Miller
Category: Inquiry / Help
Subcategory:
Service:
Service offering:
Configuration item:
Universal Request:
Route reason:
Contact type:
State: New
On hold reason:
Impact: 3 - Low
Urgency: 2 - Medium
Priority: 4 - Low
Assignment group:
Assigned to:
Short description:
Unable to access the shared folder.
Description:
Unable to access the shared folder. Please provide access.
Notes
Watch list: Work notes list:
Additional comments:
Work notes:
2018-12-12 23:30:24 - System Administrator (Work notes)
Changed the priority of the Incident
Related Records
Problem: Change Request:
Caused by Change:
Resolution Information
Knowledge: false
Resolution code:
Resolved by:
Resolved:
Resolution notes: