In the business of caring
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Product and Service Observations of a hospital....
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In the business of caring
- 1. In the business of caring… beyond the TLC of our health care providers…
- 2. Desk of Check in Counter is too high OR Agents should stand up when doing transactions. Used cups and newspaper strewn everywhere… TV not working. And TV electrical cords must be kept out of sight or neatly tucked.
- 3. Coffee station is a very nice touch however several guests could not figure out how to operate the coffee machine. Set-up can be done more professionally in relationship to the stature of this hospital.
- 4. This cart with boxes have been parked at the entrance of the hospital in full view of arriving guests from the time of my arrival until I left 3 hours later…
- 5. Unprofessional demeanor and postures of Information Desk Staff. There were times they were reading their iphones and/or talking to each other as guests pass them by (including myself) without providing any salutation or asking if assistance is needed. I asked for wifi connectivity and both staff simply pointed the card and continued talking to each other.
- 6. No more sterilizing liquid on this dispenser. Traffic cones visible at the entrance of the hospital. The signs are nice however, only guests who are leaving can read this.
- 7. Wheel chairs parked outside, under the sun and uncovered. Maybe deemed unhealthy /unclean by guests.
- 8. “Cleanliness and Orderliness” Furniture in disarray, curled hospital newspapers, wilted plants with dead leaves, used paper cups and debris can be seen (and smelled) everywhere and in all the three floors that I was able to walk through. It will be good to have electrical plugs in seating areas/waiting areas as I’ve seen some guests sitting on floors to plug in.
- 9. Receptacle with overflowing garbage that can be seen by all guests walking through this area. Cleanliness and Orderliness…
- 10. Chipped Sink counter… This signage should be done in a professional manner.
- 11. Garbage Full… Not clean/clogged… Un-maintained… Tiles fell off….
- 12. Several guests approached this desk for assistance. The signage says temporarily stepped away. I waited for several minutes but did not see anyone go back to the desk. The desk is cluttered with old newspapers, booklets, and other hospital information.
- 13. Now you decide….