The document presents two models - an optimal hierarchical model and a typical hierarchical model - for improving service user ownership in charities. The optimal model places service users at the top of the hierarchy to emphasize their ownership and involvement in decision making, followed by volunteers, staff, management teams, and the trustee board. In contrast, the typical model poses challenges to service user ownership by placing them lower in the hierarchy, with less involvement in decisions.

1. The Future of Charities – Article 4 (pt 2) – Improving Service User Ownership
Optimal Hierarchical Model
SU ownership KPIs
TB*
SMART**
SMT***
Staff
est r epx E de ah S
Volunteers
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c e D de ed s no C
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k a Sl an e n
m Ct ne aps na T
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Service Users
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1
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* Trustee Board ** Services, Management And Resources Team *** Senior Management Team
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2. The Future of Charities – Article 4 (pt 2) – Improving Service User Ownership
Typical Hierarchical Model
SU Ownership Challenges
TB*
SMT***
Staff
Volunteers
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r t I
k a Sl an e n
e s deent o N
t
Service Users
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* Trustee Board ** Services, Management And Resources Team *** Senior Management Team
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