Dorlee Monschau from Coffin Mew LLP presented on improving employee performance. Engaged employees lead to increased customer satisfaction, productivity, and operating income while reducing turnover. Employee engagement involves attitude, behavior, and outcomes and can be improved by leading by example, clear communication, empowering employees, improving skills, rewarding employees, setting clear expectations, treating employees as individuals, consistency, clear consequences, and having difficult conversations. The presentation provided tips for managing performance but its content should not be taken as professional advice.

1. Improving Employee Performance
Presented
by
Dorlee Monschau
Partner, Head of Employment
Coffin Mew LLP

2. Employee Engagement –
Is it important?
 Increased customer satisfaction x 2
 Increased productivity x 2
 Increased operating income by 19.2%
 Reduced employee turnover x 2

3. Attitude
BehaviourOutcomes
Employee Engagement – What is it?

4. Employee Engagement – Top Tips
 Top Tip # 1 - Lead by example
 Top Tip # 2 - Clear communication
 Top Tip # 3 - Empower employees
 Top Tip #4 - Improve skills & abilities
 Top Tip # 5 - Reward

5. Managing Performance

6. Managing Performance
 Top Tip # 1 - Clear Expectations
 Top Tip # 2 - “I am not a number”
 Top Tip # 3 - Consistency
 Top Tip # 4 - Clear consequences
 Top Tip # 5 - Don’t duck “difficult conversations”

7. The content of this presentation is for general information purposes
only. It does not constitute professional advice (legal or otherwise) nor
should it be used as such for any specific situation. The information
should be read in the context of the entire presentation. We therefore
cannot accept responsibility for any act and/or omission based on the
material contained in it.
© Coffin Mew LLP 2015