Join the conversation and find out if bots can be leveraged to define a seamless human-to-human-like experience. Discuss the basics of conversational UI and figure how does it fit in your eco system. Participate in the workshop activity to deep dive into personification of the bots and to bring them to life.

1. Imagining Chat Bots as
Humans

2. Design Principles To Consider
• Anthropomorphism
• Archetypes
• Mental Model
• Desire Lines
• Entry Point
• Progressive Disclosure
• Feedback Loop
• Iconic Representation
• Recognition over Recall
• KISS
• Inverted Pyramid
• Control
• Constraint

3. Anthropomorphism

4. Archetypes

5. Mental Model

6. Desire Line

7. Entry Point

8. Progressive Disclosure

9. Feedback Loop

10. Iconic Representation

11. Recognition over Recall

12. KISS

13. Inverted Pyramid
Most Important
Less Important
Least
Important

14. Control

15. Constraint

16. Design Principles To Consider
• Anthropomorphism
• Archetypes
• Mental Model
• Desire Lines
• Entry Point
• Progressive Disclosure
• Feedback Loop
• Iconic Representation
• Recognition over Recall
• KISS
• Inverted Pyramid
• Control
• Constraint

17. Hygiene Factors
• Be like a person
• Don’t make them wait
• Don’t make them think
• Don’t leave them hanging
• Provide alternates
• Delegate when required
• Maintain History. Use it
• Be relevant
• Be precise

18. Workshop

19. Your Bot Personality
• Flirty (DDLJ’s Rahul)
• Comically Depressed (Marvin from Hitchhiker’s Guide)
• Comic (Joey)
• Robotic (Rajinikant’s Robo or Terminator I)
• Formal (Amitabh from Mohabbatein)
• Rude (Hancock non-offensive)
• Happy (Kareena from Jab We Met)
• Confused (Hrithik from Lakshya)

20. Evaluation Criteria
• Scope
• Personality
• Design Principles
• Functionality (Use Cases)
• Platformness
• 30,000 ft. Level Architecture (Box Diagram)
• Continuous Learning
• Error Handling, Recovery
Which movie should I
watch this weekend?