The customer has experienced poor service and frustration from ICICI Bank over the past month. Their internet banking was blocked multiple times for incorrect ID/password despite logging in correctly. Emails with error screenshots were bounced and size requirements for attachments changed, and a promised executive never came to collect them. The customer was repeatedly asked to provide their address despite having sent it multiple times. The improper blocking of their account and frivolous calls and emails have caused significant inconvenience and extra transaction fees over the past month without internet banking access.

1. True service standard of ICICI
I am holding bank account with ICICI and in last one month, have got frustrated by their poor service.
My internet banking service was stopped (system identified that ID/Password was wrong) on around 28th
december.
I called up the customer care and they harassed me - saying that I forgot my password. Then they reset
my account and I was able to login with the same set of ID and Password. Still the customer care
executive was not satisfied and I logged in and out atleast 3 times to make him believe that I remember
my ID and Password correctly. Thereafter, system again identified my login as invalid and blocked my
account.
Then they requested for the screen shot of error message, which I duly compiled and sent across. But the
mail to designated email ID of ICICI bank got bounced. I informed the customer car executive of the
same, but they kept writing emails that "please send the screenshot". This caused me a lot of mental
agony.
Then the bank executive said that size of attached file cannot me more than 1 MB, so I compressed the
file and made it 0.9 MB. Still the mail is getting bounced.
Further, the bank promised to send an executive to my place to collect the error message. That person
just harassed me over telephone and I received email from ICICI asking for my current address.
Please note that, even after sending the address 4 times to all the concerned addresses (on email) I have
been repeatedly asked to send my current address. And these frivolous emails came from same email ID
to which I sent my current address.
It has been more than a month since I have not availed internet banking services and it has caused me
lots of inconvenience and I have incurred unwanted transaction cost to do the fund transfers.
There has been frivolous phone calls and emails from ICICI bank which has caused me a lot of
inconvenience.
I urge all of you who read this email to spread the word, you might be a victim too….if not by ICICI
then by some other bank.
Lets empower the customer and teach these banks a lesson.