This document is a resume for Ibrahim Fathy Ibrahim Ali, an Egyptian national seeking a challenging position utilizing his education and experience. He received a License of languages and Translation from ElMiniuniversity from 2008 to 2012. His work experience includes roles as a Front Desk Agent at Movenpick Resort and Spa El Gouna since 2015 and previously as a Guest Service Agent at Mövenpick Resort Hurghada from 2014 to 2015. He has training in customer service, languages, and computer skills.
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Mohamed EzzEldin Mohamed is seeking a responsible and stable job that utilizes his abilities. He has over 6 years of experience in hotel front office roles, currently working as Front Office Supervisor and Night Manager at Gulf Oasis Hotel Apartments in Dubai. Prior to that, he held receptionist roles at hotels in Egypt and was a tour leader for a tourism company in Cairo. He has strong skills in guest services, problem solving, and teamwork.
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This document contains the resume of Raafat Fekry Elmorsy Hassan. It outlines his career objective to obtain a position in hospitality that utilizes his analytical skills and hospitality industry experience. It then lists his educational background, including a Bachelor's degree in English education and a diploma in information technology from Mansoura University in Egypt. The bulk of the resume summarizes his work experience in various front desk and managerial roles in hotels in Dubai, Egypt, and the UAE over the past 15 years, demonstrating strong communication and leadership abilities.
Mustafa Ibrahim El Yamani is seeking a career opportunity in the tourism field. He has over 5 years of experience working in front office roles at hotels like Barceló Cairo Pyramids Hotel and Le Meridienpyramidshotel& spa. El Yamani graduated from Cairo University in 2010 with a degree in commerce. He is fluent in English and Arabic and has strong computer skills including Microsoft Office.
Hassan Samir Sharaf is seeking a concierge position and has over 6 years of experience in hotels. He currently works as the Acting Concierge Supervisor at The Palace Port Ghalib Resort in Egypt. He has a high school diploma and extensive training in hotel services. Hassan seeks to advance his career by gaining experience at a prestigious hotel where he can apply his qualifications and customer service skills.
Ahmed Mohamed is an Egyptian national seeking a customer service position where he can utilize his professional and organizational skills. He has a bachelor's degree in Arabic Language and Islamic Studies and has worked as a receptionist for Arabia Holdings since 2013. Prior to that, he worked as a telephone operator at a hotel in Dubai from 2011-2013. He is fluent in Arabic and proficient in English, Microsoft Office programs, and hotel management software. His hobbies include swimming, writing poetry, and drawing.
Mohamed EzzEldin Mohamed is seeking a responsible and stable job that utilizes his abilities. He has over 6 years of experience in hotel front office roles, currently working as Front Office Supervisor and Night Manager at Gulf Oasis Hotel Apartments in Dubai. Prior to that, he held receptionist roles at hotels in Egypt and was a tour leader for a tourism company in Cairo. He has strong skills in guest services, problem solving, and teamwork.
Muhammad Tariq Muhammad Zidane is an Egyptian national born in 1991. He graduated in 2012 with average qualifications in tourism and hotels. He has good spoken and written skills in Arabic and English. Muhammad has experience in film production, customer service at Vodafone Egypt, and currently works in customer service at Mobinil. He can be reached by phone, email, or Skype.
1. Ibrahim Fathy Ibrahim Ali
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Egypt,Sohaggovernorate, Tahtacity.
(+2)01157733295 - (+2)01013711270
ibrahim.fathi29@yahoo.com
Dateof birth:11/05/1991.
Nationality:Egyptian.
Gender:Male.
MaritalStatus:Single.
Military Status:Exempted.
EDUCATION
OBJECTIVE
Seekinga challengingposition wheremy education, qualifications, skills andexperiencewouldbewell
developed andutilized.
From 2008 till2012 License of languagesand Translation (AlAlsun)
ElMiniuniversity, Facultyof languages and Translation, Englishdepartment&German.
Work Experience
1)From October2015till now Front Desk Agent
Movenpick ResortandSpa El Gouna( Five StarHotel 420 Rooos)
2) From January2014Tilll
October2015
Guest ServiceAgent ( Receptionist)
Mövenpick Resort Hurghada (FiveStars Hotel252Rooms).
▪ Handlingcheck in and out procedures.
▪ Assignmentand blockingtheroomsand reviewingroomdiscrepancy.
▪ Groupscoordinating(Organising, Roominglists,Lodging, Breakdowns).
▪ Handlingreservationsthrough telephones, E-mailsor directly.
▪ Handlingguest requestscomplains andordersdirectly orthrough telephone.
▪ Providinginformation andansweringqueries.
▪ Knowledgeof room’s kindsand benefits to makeup selling.
▪ Transportation andtravelbooking, scheduling.
▪ Receiving, sorting, routingand respondingEmails.
▪ Handlingbills, cash andcreditproceduresand closePM s and city ledgers
▪ HandlingEvacuation and firesystemprocedures.
2. Page2 / 2
TRAININGCOURSES
COMPUTERSKILLS
LANGUAGES
PERSONALSKILLS
REFERENCES
▪ Humanity Development coursein (TimeManagement, Mind Mappingand Motivations).
▪ Front Desk Tasksand skills training.
▪ PersonalGrooming&hygiene.
▪ MPHRNaturalEnjoymenttraining.
▪ TelephoneEtiquette.
▪ Guest serviceCentreProgram.
. HandlingGuestcomplains.
▪ Up SellingTraining.
▪ Guest satisfactionand expectation.
▪ Courseof Russianlanguage.
▪ Courseof Germanlanguage.
▪ InternationalComputer DrivingLicense(ICDL).
▪ MicrosoftOffice(Word, Excel, PowerPoint, andOutlook):Excellentuser.
▪ OperahotelmanagementSystem PMS(V5.0):Excellentuser.
▪ AdobePhotoshop CS6.
▪ Fax, Copier and printingmachines.
▪ Internet.
Mothertongue Arabic.
Otherlanguages UNDERSTANDING SPEAKING
WRITING
Listening Reading Spoken interaction Spoken production
English Very good Excellent Excellent Very good Excellent
German Very Good Very good Good Good Good
Russian Good Good Good Good Good
▪ Excellent written andspokencommunication skills.
▪ Organization andprioritization skills.
▪ Strongcustomer serviceskills.
▪ Afriendly and professionaltelephonemanner.
▪ Stronganalyticaland problemsolvingskills.
▪ Multi-task and hard workerwhocan work under stress.
▪ Ability tolisten andanticipate.
▪ Ability towork individually or asateamwork.
Available uponRequest