Omni-channel innovation in the society informatization era - ThoughtWorks Liv...Thoughtworks
The mobile Internet not only changes the customer ability of gaining products and services information, but also provides them with multiple ways of getting in touch with clients.A unique experience remains to be the key. Let the clients experience all kinds of shopping forms seamlessly by putting them at the core, combining all the possible channels no matter where they are.
The future idea of management should be involving into the customers’ social activities and guide them at the very first stage of purchasing-information searching. As to the walk-ins, managers should pay more attention to the whole process of their purchasing. By analysing big data and collecting their basic life expenses, retailers can promote specific products and services to cater to customer needs. And the accumulation of these data based on the mobile Internet and social network will extend more commercial values in the days to come.
The Cloud Computing China Congress (CCCC http://www.cloudcomputingchina.org ) is specially designed for senior IT and line of business executives evaluating and making purchasing decisions in the areas of on-demand infrastructure and software services.
Omni-channel innovation in the society informatization era - ThoughtWorks Liv...Thoughtworks
The mobile Internet not only changes the customer ability of gaining products and services information, but also provides them with multiple ways of getting in touch with clients.A unique experience remains to be the key. Let the clients experience all kinds of shopping forms seamlessly by putting them at the core, combining all the possible channels no matter where they are.
The future idea of management should be involving into the customers’ social activities and guide them at the very first stage of purchasing-information searching. As to the walk-ins, managers should pay more attention to the whole process of their purchasing. By analysing big data and collecting their basic life expenses, retailers can promote specific products and services to cater to customer needs. And the accumulation of these data based on the mobile Internet and social network will extend more commercial values in the days to come.
The Cloud Computing China Congress (CCCC http://www.cloudcomputingchina.org ) is specially designed for senior IT and line of business executives evaluating and making purchasing decisions in the areas of on-demand infrastructure and software services.
Big Data World Forum (BDWF http://www.bigdatawf.com/) is specially designed for data-driven decision makers, managers, and data practitioners, who are shaping the future of the big data.
The Cloud Computing China Congress (CCCC http://www.cloudcomputingchina.org ) is specially designed for senior IT and line of business executives evaluating and making purchasing decisions in the areas of on-demand infrastructure and software services.
Big Data World Forum (BDWF http://www.bigdatawf.com/) is specially designed for data-driven decision makers, managers, and data practitioners, who are shaping the future of the big data.
The Cloud Computing China Congress (CCCC http://www.cloudcomputingchina.org ) is specially designed for senior IT and line of business executives evaluating and making purchasing decisions in the areas of on-demand infrastructure and software services.
For the EFL teachers' training in China.
thanks for Andy's presentation version in English. the Chinese version translated by John Wu, from Shaoguan, China
johnwuchina@gmail.com