This document discusses key performance indicators (KPIs) for heating, ventilation, and air conditioning (HVAC) mechanics. It provides steps to create KPIs for HVAC mechanics, including defining objectives, identifying key result areas and tasks, and determining how to measure results. It also lists types of KPIs and cautions against creating too many KPIs or ones that do not change to suit goals. The document recommends that KPIs be clearly linked to strategy and empower employees. Additional KPI materials can be found on the listed website.