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Huggies Pull-ups Summer 2011 Intern Project Benjamin Pressman, Jena Silverman, Helana Zhang, Karis Low August 8, 2011
Contents Background Primary research Insight & Strategy Target Media mix Big Ideas
The Beginning ,[object Object]
Could not compete with its competitors
Huggies was created in 1978
New brand vision with superior leakage technology
Previous Tagline: “Huggies Makes Happy Babies”
Current Tagline: “Enjoy The Ride”#1 selling disposable diaper in US #2 selling disposable diaper globally 3
I’m a Big Kid Now ,[object Object]
Training pants offered for both genders of all sizes
Partnership with Disney for fun, popular designs
Easy Open Sides:
 First ever training pants to offer this
Enables toddlers to feel grown up by:
 Learning the difference between wet and dry
 Allowing them to adjust at their own pace
 Providing a back up plan for occasional accidents,[object Object]
Disposable Baby Product Industry Sales projected to remain flat or even decline through 2015 ~ $3.4 billion  Recession’s impact  Parents are price sensitive & spend more time looking for deals  Many people delayed having children – fertility rate declined 1.8% in 2008  Rise of private label – increase of 3% of market share to 17.1% in 2009  Discounters – 3 out of 4 mothers surveyed shop at discounters such as Walmart and Target  Diaper sales declining – fell 2.4% from 2009 to 2010  Other disposables’ sales rose from 2009 to 2010  Wipes rose 3%  Cleansing/care products rose 1.9% Market Share Kimberly- Clark Other P&G *Mintel, March 2011
Competitive Social Presence
Competitive SOV ,[object Object]
 Pampers leads SOV by a good margin,[object Object]
Word CloudPull Ups + Potty Training
Word CloudHuggies + Potty Training
Mentions Breakdown Large drop-off in potty training conversations when adding in either Pull-Ups or Huggies to a search
Pampers created a limited edition line of diapers with designs for boys and girls Founder, Victor Mills, was an American chemical engineer who revolutionized child care with the invention of the disposable diaper 1950s 1990s 2008 2011 Parents file lawsuit against Pampers’ Dry Max diapers for diaper rash Pampers delivered double digit volume growth and became P&G’s first $8 billion brand Lawsuit settled: ,[object Object]
Give each child of the 59 plaintiffs $1,000
Spend $400,000 on pediatric resident training program and provide skin rash educationIntroduction of value packs SOURCE: pampers.com
Sales are declining Pull-Ups is dominating the training pants category SOURCE: Mintel, Oh Baby! Report
Private Label Brands for Diapers “The Up & Up diapers are very comparable to Pampers. They are not as soft as the Pampers… I am very happy with them and actually kicking myself in the butt for not trying them out sooner.” “Up&Up” diapers | Target ,[object Object]
 Now more “cushy,” have thicker tabs, and are stretchier – all of which are more accommodating for babies who like to squirm and move around
 ~10¢ cheaper per unit compared to Huggies“I  have 10 month old twin boys and I have used several diaper brands, from the most expensive to the lower priced ones, and these are by far the best in quality and value. They do not leak at night!” Kirkland diapers | Costco ,[object Object]
 Often compared to Huggies’ Supreme and Huggies’ Snugglers
 ~11¢ cheaper per unit compared to Huggies“I’ve used Parent’s Choice diapers for all 4 of my children and thought it was a great diaper for the price… Last week… I immediately noticed the ‘modifications’ and questioned the product. Within the first hour, I knew the ‘improvement’ wasn’t an improvement.” Parent’s Choice diapers | Walmart ,[object Object]
 said to be less absorbent and now lacks the elastic waist band
 ~5¢ - 14¢ cheaper per unit compared to Huggies SOURCES: www.diapers.com; www.target.com; www.walmart.com
Competitive Messaging - Pampers ,[object Object]
 Celebrating 50 years of Pampers
 Supporting intensive care units around the country
 Facebook promotion through Miracle Missions and Miracle Stories
 Miracle Missions – Community members support the mission and Pampers donates diapers
 Miracle Stories – Stories from the community about their children
 Partnering with UNICEF to provide tetanus vaccines
 Pampers Theater – Web series related to a variety of parenting topics,[object Object]
 Poop there it is – controversial commercial
 Blog – mainly broadcasts where discounts/coupons are available
PoopDeck – iPhone game – shoot dirty diapers from your pirate ship,[object Object]
More keen about developmental milestones with the first child  - Sometimes so focused that they don’t enjoy the experience as much
Parents seek advice and knowledge from friends and family – including parents from daycare, parks and play-dates
 Family and Friends (more sensitive) > Blogs, Magazines, and Web (scare factor)
 There is a quiet competition between kids – “She learned how to swim already?”
 1st child – Most open to brand messaging; Brand loyalty
2+ child – Enjoying the process; Whatever works
 If training pants are used, parents will most often use the same brand as the diapers they used for their child,[object Object]
Diaper products are lined up along the back wall with Pampers on one side and Huggies on the other
P&G created a Pampers container ($50) featuring diapers, baby wipes, and a P&G coupon book valued at $30
Similarly, Huggies has a Newborn Gift Pack ($30) featuring diapers, baby wipes, changing pads, and Desitin Diaper Rash Paste
There are no training pants next to the potty training toilets- Pull-ups emphasize Disney characters while Easy-Ups emphasize the mother and child as opposed to Dora and Diego
In-store Observations
”Quality – good diapers are worth it.” Survey Monkey Key Findings “My daughter has an allergic reaction to certain brands and types” 80% of parents pay close attention to their child’s developmental milestones 61%care that their child reaches developmental milestones at the same 	       pace as his/her peers 41% were/are extremely loyal to one diaper brand 		Commonly based on trial & error, price and recommendations 88% of parents who potty trained their child used training pants at some point “Licensed characters – my kids were fixated on certain ones” Top diaper purchase factors Family and Friends’ recommendations Trial & Error Trustworthy Name Promotions and coupons

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Huggies Pull Ups Presentation

  • 1. Huggies Pull-ups Summer 2011 Intern Project Benjamin Pressman, Jena Silverman, Helana Zhang, Karis Low August 8, 2011
  • 2. Contents Background Primary research Insight & Strategy Target Media mix Big Ideas
  • 3.
  • 4. Could not compete with its competitors
  • 6. New brand vision with superior leakage technology
  • 7. Previous Tagline: “Huggies Makes Happy Babies”
  • 8. Current Tagline: “Enjoy The Ride”#1 selling disposable diaper in US #2 selling disposable diaper globally 3
  • 9.
  • 10. Training pants offered for both genders of all sizes
  • 11. Partnership with Disney for fun, popular designs
  • 13. First ever training pants to offer this
  • 14. Enables toddlers to feel grown up by:
  • 15. Learning the difference between wet and dry
  • 16. Allowing them to adjust at their own pace
  • 17.
  • 18. Disposable Baby Product Industry Sales projected to remain flat or even decline through 2015 ~ $3.4 billion Recession’s impact Parents are price sensitive & spend more time looking for deals Many people delayed having children – fertility rate declined 1.8% in 2008 Rise of private label – increase of 3% of market share to 17.1% in 2009 Discounters – 3 out of 4 mothers surveyed shop at discounters such as Walmart and Target Diaper sales declining – fell 2.4% from 2009 to 2010 Other disposables’ sales rose from 2009 to 2010 Wipes rose 3% Cleansing/care products rose 1.9% Market Share Kimberly- Clark Other P&G *Mintel, March 2011
  • 19.
  • 21.
  • 22.
  • 23. Word CloudPull Ups + Potty Training
  • 24. Word CloudHuggies + Potty Training
  • 25. Mentions Breakdown Large drop-off in potty training conversations when adding in either Pull-Ups or Huggies to a search
  • 26.
  • 27. Give each child of the 59 plaintiffs $1,000
  • 28. Spend $400,000 on pediatric resident training program and provide skin rash educationIntroduction of value packs SOURCE: pampers.com
  • 29. Sales are declining Pull-Ups is dominating the training pants category SOURCE: Mintel, Oh Baby! Report
  • 30.
  • 31. Now more “cushy,” have thicker tabs, and are stretchier – all of which are more accommodating for babies who like to squirm and move around
  • 32.
  • 33. Often compared to Huggies’ Supreme and Huggies’ Snugglers
  • 34.
  • 35. said to be less absorbent and now lacks the elastic waist band
  • 36. ~5¢ - 14¢ cheaper per unit compared to Huggies SOURCES: www.diapers.com; www.target.com; www.walmart.com
  • 37.
  • 38. Celebrating 50 years of Pampers
  • 39. Supporting intensive care units around the country
  • 40. Facebook promotion through Miracle Missions and Miracle Stories
  • 41. Miracle Missions – Community members support the mission and Pampers donates diapers
  • 42. Miracle Stories – Stories from the community about their children
  • 43. Partnering with UNICEF to provide tetanus vaccines
  • 44.
  • 45. Poop there it is – controversial commercial
  • 46. Blog – mainly broadcasts where discounts/coupons are available
  • 47.
  • 48. More keen about developmental milestones with the first child - Sometimes so focused that they don’t enjoy the experience as much
  • 49. Parents seek advice and knowledge from friends and family – including parents from daycare, parks and play-dates
  • 50. Family and Friends (more sensitive) > Blogs, Magazines, and Web (scare factor)
  • 51. There is a quiet competition between kids – “She learned how to swim already?”
  • 52. 1st child – Most open to brand messaging; Brand loyalty
  • 53. 2+ child – Enjoying the process; Whatever works
  • 54.
  • 55. Diaper products are lined up along the back wall with Pampers on one side and Huggies on the other
  • 56. P&G created a Pampers container ($50) featuring diapers, baby wipes, and a P&G coupon book valued at $30
  • 57. Similarly, Huggies has a Newborn Gift Pack ($30) featuring diapers, baby wipes, changing pads, and Desitin Diaper Rash Paste
  • 58. There are no training pants next to the potty training toilets- Pull-ups emphasize Disney characters while Easy-Ups emphasize the mother and child as opposed to Dora and Diego
  • 60. ”Quality – good diapers are worth it.” Survey Monkey Key Findings “My daughter has an allergic reaction to certain brands and types” 80% of parents pay close attention to their child’s developmental milestones 61%care that their child reaches developmental milestones at the same pace as his/her peers 41% were/are extremely loyal to one diaper brand Commonly based on trial & error, price and recommendations 88% of parents who potty trained their child used training pants at some point “Licensed characters – my kids were fixated on certain ones” Top diaper purchase factors Family and Friends’ recommendations Trial & Error Trustworthy Name Promotions and coupons
  • 61. Path to Purchase Friends w/ Kids Yes to disposable training pants Store Family Potty Training Time Discount Huggies Pull-Ups Price/ Coupons No to disposable training pants Internet Social Media MommyBlogs Company Site
  • 62. Strengths & Opportunities Weaknesses & Threats versus Available space to be top of mind Open-minded Negative word of mouth thinking Funct ional Coupon driven Established Brand & Identity Perceived as a secondary tool First in category Partnerships High price Innovative
  • 63. Huggies Pull-Ups Target Women aged 25-44 with child(ren) between the ages of 1-5 Demographics
  • 64.
  • 65. I try to eat dinner with my family almost every night
  • 66.
  • 67.
  • 68. I consider myself sophisticated
  • 69.
  • 70.
  • 71. What she shares with her family & friends Making Smores with kids (She loves using Instagram) Family dog, Sims (his real name is Mango) Kid’s first zoo trip (like mother, like Hippo) Hanging out with girlfriends (It’s an adult tea party)
  • 72. Target Media Usage Television Index ABC Family 149 Disney Channel 257 Food Network 154 HGTV 189 Nickelodeon 259 The Learning channel 167 Top Media Quintile Usage Internet Activity Index Used E-Mail 141 Made a purchase for personal use 181 Obtained childcare or parenting information 571 Visited a TV network or TV show’s website 167 Shared photos through Internet website 197 Websites Index Google.com 142 Yahoo Mail 142 Disney.com 503 Amazon.com 209 Facebook.com 200 Magazine Types Index Parenthood 445 Babies 407 Women 167 Home Service 146 Epicurean 166 News and Entertainment 123 Movies Index Comedy 136 Romance 136 Family 154
  • 73. Insight Observation While diapers are essential and coupon driven, training pants have higher price points and are used as an optional tool. First time parents are more prone to actively seek out guidance and brands for their child to reach developmental milestones.
  • 74. Strategy Encouraging Pull-Ups as an essential milestone in the potty training process will allow Huggies to own the transitional space between diapers and  underwear.
  • 75. thebigidea guide “bible” template teacher reassurance tour guide mentor manual specialist
  • 77.
  • 78.
  • 79. Projected New Media 2012 Spending 3% 10% 12% 30% 45%
  • 81.
  • 82. Form strong partnerships with each publication in order to take advantage of other marketing services including digital ad space, sponsorships, customized events, etc.
  • 83. Begin advertising Huggies diapers in baby magazines and segway mothers into Huggies Pull-Ups as they move towards general parenthood magazines. Why? Based on MRI, our target group indexes highly on reading magazines having to do with parenthood (445), babies (407), and women (167). These mothers also more likely to consume Spanish language magazines (110). SOURCES: MRI, Meredith Media Kit, The Parenting Group Media Kit, Real Simple Media Kit
  • 84.
  • 85. Each piece of the map dispersed in various issues of a magazine
  • 86.
  • 87. Take questions about potty training from Huggies’ Twitter and Facebook pages and answer them via the ads
  • 88. Personalized response from baby experts:
  • 89.
  • 90. Fit Generation Run/WalkParenting magazine “Achieve Your Milestones” Three event dates June 18th: Denver, CO July 30th: Minneapolis, MN October 1st: Winter Park, FL Exclusive diaper sponsor at event “Diaper Dash” (children 9 and younger) Personalized certificates Huggies Pull-Ups pedometers Given for free at booth Event Promotion Fit Generation website Parenting Magazine website Huggies website and Pull-Ups website Huggies Facebook and Twitter page
  • 91. Baby Changing Tables Placing Pull-Ups at the top-of-mind as the “next step” in the potty training process Promote Pull-Ups at Disney resorts Pull-Ups pouches will be placed on every changing table Shaped like a Pull-Ups and contains compartments for storage Each Pull-Ups pouch will display a different Disney design Utilize Disneyland’s Baby Care Center by distributing Pull-Ups changing pouches Pull-Ups already offered there for purchase
  • 92.
  • 93. Interactive mat will display the Huggies Pull-Ups logo and an interactive game for toddlers such as hop scotch
  • 94. Each interaction will unlock the next step in the process of potty training
  • 95. When game is over, parents will be directed to where Huggies Pull-Ups are located in-store
  • 96. Interactive mat will not only be used to promote the actual product Huggies Pull-Ups but also the brand43
  • 97. Porta Potty Takeover “Start Your Potty Training Adventure” Installments placed in playgrounds and parks Footsteps leading up to the porta potty will display each step of potty training (Huggies Disposable Diapers, Huggies Pull-Ups, and the final step being the actual toilet) Changing tables will be installed in each porta potty with free samples of Huggies Pull-Ups Coupons will also be available for parents Step 3 Toilet! Start your potty training adventure HERE Brought to you by Huggies Pull Ups Step 1 Huggies Disposable Diapers Step 2 Huggies Pull-Ups 44
  • 98. Television Commercial ideas Older kids helping lost kids in diapers An older kid as the tour-guide around the bathroom/toilet Disney characters shown as mentors for getting through the process Making a quest for the toilet Short series on tips and guidance for potty training Minute-long episodes shown before and after a long program for children ages 1-5
  • 99. Product/Brand Placement A relatable family Laughable experience Teaches the viewers The loveable same-sex parents, Mitch & Cam are about to start potty training their adopted baby, Lily. They go to Claire and ask about her experience with potty training her 3 kids. She tells them all about the specific steps and procedures needed to train and how it completely worked for all of her kids (except Luke who always seems to be the outlier). Mitch and Cam try with Lily but it doesn’t work. Their next option is to go to Jay and Gloria. Gloria suggests them to do it in a very aggressive way and that Lily will just have to learn. An unappealing method but they try it nonetheless, only to fail. They go to a baby store/pediatrician/other source and discover Huggies Pull-ups. They use the Pull-ups and go about their own way of training Lily and it works! This episode can be all about the milestones that are relevant to the 3 families and how they find a new way of finding new milestones
  • 100. Huggies Apps Toilet Finder App Maps out closest kid friendly bathrooms Users can leave tips on best places to go Users can add new locations as well Toddler Translator Joke app Silly expansions/translations of young children’s speech
  • 101. Incorporate Pull-Ups into Huggies digital experience Current website and Facebook for Pull-Ups and Huggies are separate Showcase comprehensive product offering of Huggies Guide consumers from birth through potty training Build unified advice resource center on both website and Facebook
  • 102. Social Sustain Develop a POV/Voice for each major social platform Create posting strategy Test and adjust when/what to post Budget sufficiently for constant interaction Use social media to support all other ad campaigns Take advantage of customer service opportunities Advocacy programs Use influencers to drive social conversations Enlist celebrity Twitter users Sponsor local meetup events Create checkins and deals
  • 103. Digital Sustain Social advertising SEO campaign Display/Rich media advertising Video advertising Custom content creation & sponsorships Social gaming advertising Content sharing
  • 104. Retail Recommendations Create Pull-Ups gift pack including Pull-Ups, toilet seat, stickers, potty training chart, and interactive CD Place Cars’ branded Pull-Ups by the Cars’ branded toilet seats Present buying a toilet seat as a big event and as a Big Kid® gift  Associate toilet seats with Huggies’ Pull-Ups Improve partnerships with vendors to insure that brands receive more space on the packaging

Editor's Notes

  1. No mention of pull-ups or Huggies
  2. Based on 41 parents – Surveymonkey.com, Huggies Pull-Ups
  3. Huggies missing the spaces (empty holes) to capture their target audience. Huggies has a lot of strengths but they are not