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3G, The Next Steps




             gGg
Perception – Service provider



   Service
  provider
thinks 3G as
  the next

 killer
 product.
How people perceive



   People
  perceive
the product
   as just

another
  service
How they should perceive


           A new
          Member of
            family
          who might
         change their

          world
Don’t think Speed & Data

                    Think

               Services

        People buy perceived product
          85% of Indian population
       doesn’t worry about speed, they
       don’t have basic internet access.

       Broadband users constitute only
          1% of Indian population.
         How will you tell the rest of
         population what internet is?


       Unless they experience internet
            speed is immaterial.
Address primary needs


 People need services,
   A helping hand.




 3G Data connection
   is just another
enabler of internet
       services.

It is a Pipe to deliver
Don’t shout 3G, shout services.




   People bother about
telephone connection and
  not how it is wired.

Anything other     than
  primary services is
 secondary to people.

  Sell primary product
         which is
 portals/email/others .
3G adoption will follow.
India is not a Developed economy
The Cities are also not very well wired.
Understand people who you are addressing
Create value
One
   plan
    for all
will take you
Nowhere
A panoramic view of a huge market may not help much in
                     reaching out.
Innovate on service offerings
Leverage Global best
 practices as well.
Yes, Corporate customer will
   remain your best users
Capture City
   users,
 Give them
experience
of a lifetime.
Enable food courts on 3G Wifi
Enable Malls
  with 3G
 experience
Capture Resident Welfare Associations
Capturing cities is
fine, But the task is
      to Enable
    rural India.


 Let’s see how we
   can do that.
Enable beyond mobility


According to Wiki.answers.com 74% of Indians
live in 638,365 different villages. 236,004
Indian villages have a population less than 500.


Don’t think only mobile
Target one who is a middleman
Cyber café is a great link between people and
computers. There is great deal of work done
by govt. of India to enable IT. Participate.




Enable cyber café
Enable Connectivity to last mile
Products + Service

   Sell Primary Products


Books / Primary Education
Apps can be your product
bundled with 3G services.

Get more products bundled
 with 3G. People will buy
Bundled products than only
       connectivity.



     Sell the use case.
Marry Data & Phone


Unless you sell Data Preactivated with phone in
    spite of people using or not using it the
     penetration of data will not increase.


  Let customer choose the right opportunity to
start the usage. He shouldn’t knock your door to
             know when to activate.




     Don’t over sell the plans/activations.
  Sell services like internet banking along
                  with banks.
Sell computers for Data Connections



Yes, this is a different approach.
  But India needs a different
             treatment.

 Only Mobile will not help reach 3G
desired usage & Penetration. When
companies can bundle a Rs.40,000 I
phone, they can bundle a Rs. 15,000
 computer as well with a data card.



 Bundle computer on 3G Data
  card. Charge the Data usage
 clubbed with Computer’s EMI.
Educate on Internet & Email

  According to ministry of statistics, India
  posts managed more than 52 million of
letters/postcards alone in 2009. could be a
              little less today.


Help people know significance of E mail and
  other internet led services, unless they
understand they will not appreciate 3G and
              data services.


Educate people, organise sessions if needed.
 Tie up with schools, collages and NGO to
   drive the message. Keep monitoring.
Laptop/Computers to schools

Govt. of India Spends billions on education.
 80% of all schools are government schools.
                In spite of that
   in India out of 16 Lac Schools ,average
   computers in schools are only 13.43 %.
http://schoolofeducators.com/2008/08/stati
          stics-of-schools-in-india/



     Will you Give free/discounted
computers along with a paid connection
on a plan. which will cover your costs as
    well. You may tie up with hardware
   companies to get the minimum costs.
Special price plan for students

   Reach out to students in India.
     According to Govt. there are
 1,232,738 enrollment's for higher
 education in 2009. Should be a bit
 higher number today. This doesn’t
    include the open schools and
          distance learning.


In 13.5 lacs recognised schools and
colleges total student strength was
 256 million and out of which 118
       million were woman.



 Will service companies enable a
low cost 3G connection for these
             students.
Special plan for Family




             India has
246.6 million households, they
call for a special 3G plan which
 fits their budget and income
              levels.



Make services for households.
 Sell services and products.
Entertain people
 According to study conducted by
Assocham and Deloitte, Television
market in India in 2010 alone was
Total = US$ 6.21 billion. Television
subscription accounted for 63% of
          the revenues.




 3G can get mobile TV and
    desktop TV for every
household at nominal pricing.


Price only Mobile TV and see if
  it get’s adopted. Follow the
   strategy of pricing the one
          product alone.
Address woman

  Woman population in India is
        590 Million.




     Yet, how many of Data
     connections are sold to
             them?

   Have a separate product for
    woman and their needs.
  Launch a special phone/tablet
    or may be a computer for
            woman.
Cyber café




  Approx 300,000 cyber
  café provide access to
      60% of internet
   population in India.


  Will you enable more
   Cyber café with the
 help of Govt. or may be
          alone.
Help Run Small Businesses

         Self Employment

More in Under developed states Bihar
(61%), UP (69%), Rajasthan (70 %)

Low in developed states like Kerala
(42%), Delhi (38%) and Goa (34%).

 Help them pay tax on internet. Find
customers, find skilled workers or may
        be find another job.

    Take to them the new business
software and use of 3G in growing their
              businesses.
Strategic Tie ups, Associations


Service provider should tie up
 with computer companies,
      phone and tablet
    manufactures, NGO,
   Government and other
  associations to drive the
   Connectivity to the last
           person.




 Don’t Run alone.
  Drive together.
Worry about penetration of Devices and adoption ,
               Usage will follow.
That’s not
   All,
 A Few things more
Communication is
   important
Don’t rely
    on
poster/bills
   based
promotions
Wall paintings may not be
the right medium to reach
Generate
curiosity
Word of mouth; yes for sure
Public
screening
 will help
Allow people to reach out
         to you
Capture Small
   towns
Make local
 user a
celebrity
Don’t Rush
(This is not a marketing attempt, It’s an attempt for adoption of service.
                            It will take time. )
Let people
 Connect
 and talk
 about it.
Summary
       People Buy Services
          Educate them
         Strategic Tie ups
  Innovate on service offerings
     Worry about penetration
             Go Rural
   Internet Adoption is the key
     Communicate effectively


All this and a little more, people will
           bring 3G home.
Welcome Aboard to
the exiting journey
       of 3G
Will take
  you
 places
https://www.facebook.com/groups/VASContent/



Chandan Mishra
      Wireless Telecom professional
              New Delhi - India
http://in.linkedin.com/in/chandanmishra
     mishrachandank@hotmail.com

                  &
       Kamna pandey
     Wireless Telecom professional



                                                         Let’s connect
                                                  Your thoughts are welcome
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How to market 3G in India

  • 1. 3G, The Next Steps gGg
  • 2. Perception – Service provider Service provider thinks 3G as the next killer product.
  • 3. How people perceive People perceive the product as just another service
  • 4. How they should perceive A new Member of family who might change their world
  • 5. Don’t think Speed & Data Think Services People buy perceived product 85% of Indian population doesn’t worry about speed, they don’t have basic internet access. Broadband users constitute only 1% of Indian population. How will you tell the rest of population what internet is? Unless they experience internet speed is immaterial.
  • 6. Address primary needs People need services, A helping hand. 3G Data connection is just another enabler of internet services. It is a Pipe to deliver
  • 7. Don’t shout 3G, shout services. People bother about telephone connection and not how it is wired. Anything other than primary services is secondary to people. Sell primary product which is portals/email/others . 3G adoption will follow.
  • 8. India is not a Developed economy
  • 9. The Cities are also not very well wired.
  • 10. Understand people who you are addressing
  • 12. One plan for all will take you Nowhere
  • 13. A panoramic view of a huge market may not help much in reaching out.
  • 14. Innovate on service offerings
  • 15. Leverage Global best practices as well.
  • 16. Yes, Corporate customer will remain your best users
  • 17. Capture City users, Give them experience of a lifetime.
  • 18. Enable food courts on 3G Wifi
  • 19. Enable Malls with 3G experience
  • 20. Capture Resident Welfare Associations
  • 21. Capturing cities is fine, But the task is to Enable rural India. Let’s see how we can do that.
  • 22. Enable beyond mobility According to Wiki.answers.com 74% of Indians live in 638,365 different villages. 236,004 Indian villages have a population less than 500. Don’t think only mobile Target one who is a middleman Cyber café is a great link between people and computers. There is great deal of work done by govt. of India to enable IT. Participate. Enable cyber café Enable Connectivity to last mile
  • 23. Products + Service Sell Primary Products Books / Primary Education Apps can be your product bundled with 3G services. Get more products bundled with 3G. People will buy Bundled products than only connectivity. Sell the use case.
  • 24. Marry Data & Phone Unless you sell Data Preactivated with phone in spite of people using or not using it the penetration of data will not increase. Let customer choose the right opportunity to start the usage. He shouldn’t knock your door to know when to activate. Don’t over sell the plans/activations. Sell services like internet banking along with banks.
  • 25. Sell computers for Data Connections Yes, this is a different approach. But India needs a different treatment. Only Mobile will not help reach 3G desired usage & Penetration. When companies can bundle a Rs.40,000 I phone, they can bundle a Rs. 15,000 computer as well with a data card. Bundle computer on 3G Data card. Charge the Data usage clubbed with Computer’s EMI.
  • 26. Educate on Internet & Email According to ministry of statistics, India posts managed more than 52 million of letters/postcards alone in 2009. could be a little less today. Help people know significance of E mail and other internet led services, unless they understand they will not appreciate 3G and data services. Educate people, organise sessions if needed. Tie up with schools, collages and NGO to drive the message. Keep monitoring.
  • 27. Laptop/Computers to schools Govt. of India Spends billions on education. 80% of all schools are government schools. In spite of that in India out of 16 Lac Schools ,average computers in schools are only 13.43 %. http://schoolofeducators.com/2008/08/stati stics-of-schools-in-india/ Will you Give free/discounted computers along with a paid connection on a plan. which will cover your costs as well. You may tie up with hardware companies to get the minimum costs.
  • 28. Special price plan for students Reach out to students in India. According to Govt. there are 1,232,738 enrollment's for higher education in 2009. Should be a bit higher number today. This doesn’t include the open schools and distance learning. In 13.5 lacs recognised schools and colleges total student strength was 256 million and out of which 118 million were woman. Will service companies enable a low cost 3G connection for these students.
  • 29. Special plan for Family India has 246.6 million households, they call for a special 3G plan which fits their budget and income levels. Make services for households. Sell services and products.
  • 30. Entertain people According to study conducted by Assocham and Deloitte, Television market in India in 2010 alone was Total = US$ 6.21 billion. Television subscription accounted for 63% of the revenues. 3G can get mobile TV and desktop TV for every household at nominal pricing. Price only Mobile TV and see if it get’s adopted. Follow the strategy of pricing the one product alone.
  • 31. Address woman Woman population in India is 590 Million. Yet, how many of Data connections are sold to them? Have a separate product for woman and their needs. Launch a special phone/tablet or may be a computer for woman.
  • 32. Cyber café Approx 300,000 cyber café provide access to 60% of internet population in India. Will you enable more Cyber café with the help of Govt. or may be alone.
  • 33. Help Run Small Businesses Self Employment More in Under developed states Bihar (61%), UP (69%), Rajasthan (70 %) Low in developed states like Kerala (42%), Delhi (38%) and Goa (34%). Help them pay tax on internet. Find customers, find skilled workers or may be find another job. Take to them the new business software and use of 3G in growing their businesses.
  • 34. Strategic Tie ups, Associations Service provider should tie up with computer companies, phone and tablet manufactures, NGO, Government and other associations to drive the Connectivity to the last person. Don’t Run alone. Drive together.
  • 35. Worry about penetration of Devices and adoption , Usage will follow.
  • 36. That’s not All, A Few things more
  • 37. Communication is important
  • 38. Don’t rely on poster/bills based promotions
  • 39. Wall paintings may not be the right medium to reach
  • 41. Word of mouth; yes for sure
  • 43. Allow people to reach out to you
  • 44. Capture Small towns
  • 45. Make local user a celebrity
  • 46. Don’t Rush (This is not a marketing attempt, It’s an attempt for adoption of service. It will take time. )
  • 47. Let people Connect and talk about it.
  • 48. Summary People Buy Services Educate them Strategic Tie ups Innovate on service offerings Worry about penetration Go Rural Internet Adoption is the key Communicate effectively All this and a little more, people will bring 3G home.
  • 49. Welcome Aboard to the exiting journey of 3G
  • 50. Will take you places
  • 51. https://www.facebook.com/groups/VASContent/ Chandan Mishra Wireless Telecom professional New Delhi - India http://in.linkedin.com/in/chandanmishra mishrachandank@hotmail.com & Kamna pandey Wireless Telecom professional Let’s connect Your thoughts are welcome
  • 52. Photo courtesy http://www.abstractinfluence.com/forums/gallery/image.php?album_id=17&image_id=9540 http://www.abstractinfluence.com/forums/gallery/image.php?album_id=17&image_id=9312 http://www.abstractinfluence.com/forums/gallery/image.php?album_id=17&image_id=5853 http://www.abstractinfluence.com/forums/gallery/image.php?album_id=17&image_id=5766 http://www.abstractinfluence.com/forums/gallery/album.php?album_id=17&sort_method=image_time&sort_ order=DESC&start=255 http://www.abstractinfluence.com/forums/gallery/image.php?album_id=18&image_id=2518 http://www.sxc.hu/photo/206992 http://www.stockvault.net/ http://freerangestock.com http://www.abstractinfluence.com http://www.FreeDigitalPhotos.net http://www.freestockphotos.biz http://www.freefoto.com http://www.abstractinfluence.com/forums/portal.php http://www.stockvault.net/ http://www.unprofound.com/ http://www.freestockphotos.biz Many thanks to Stock exchange , http://www.sxc.hu/photo/206992, Many thanks to stock vault. http://www.stockvault.net/ Many thanks to abstract influence http://www.abstractinfluence.com