One of the implication of Covid-19 is remote working. It has necessitated HR departments to adapt their policies, processes, and strategies to effectively manage and support a remote workforce. Recognising the need to adapt, Human Resource Professionals are required to understand the ramifications turning into constructive practices, in the aspects of effective employee engagement, communication, digital technology and job performance.

1. Maithili Koparde
HUMAN RESOURCE MANAGEMENT
Many workplaces have gone
fully remote, changing the
way human resources
operate within the
workforce.
Learn how remote work is influencing HR.
H

2. Did you know?
44%
According to recent data, remote work has increased 44% in the
last five years.
And since the start of the COVID-19 pandemic, many companies
have adopted some form of a remote workplace. With this
enormous growth, human resource (HR) departments are
challenged to manage a spread-out workforce of remote
employees, some of whom may span the country.
Increasing trends in remote work have changed the game for HR
departments around the globe. Despite these roadblocks, companies
must still provide their staff with the same resources, whether
working in-office or at home.

3. What is human resources
(HR)?
A human resources department is responsible for
managing the employee life cycle within a given
company.
This includes recruiting, hiring, onboarding, training, and
firing employees, as well as administering employee
benefits.

4. How remote
work has
influenced
the role of
HR?

5. Employee Engagement
With the advent of remote work, employee engagement has been a
challenge for HR professionals. According to Gallup, high levels of
workplace engagement often lead to higher performance—ultimately
driving an aligned, thriving, and purpose-driven culture among employees
of a company.

6. Communication
HR must continuously maintain clear
communication with workers as many have still
not fully adapted to working from home. When in-
person, many offices likely had open-door policies
and free-flowing communication.
To maintain this culture in a remote workplace, HR managers have
had to get creative. This might mean facilitating conversations or
giving employees the tools to transfer this culture and style into
the virtual setting.

7. Digital
technologies
In response to COVID-19, human resource
departments have had to lead with compassion and
focus on employees’ emotional and physical needs.
This might mean ensuring employees have all the
necessary equipment and tools to work from home
effectively.
HR managers might need to aid in creating a seamless digital
employee experience that workers can access from anywhere. This
new system must also take into account new employee onboarding,
training, and general team management. This could mean purchasing
new equipment for individual employees (like monitors or laptops).

8. Job
performance
HR departments for remote workplaces
also need to create suitable benchmarks
to measure employee job performance
virtually. With remote work, employees’
activities are less directly noticeable by
the managers and HR. Hence, successes
or failures from employees could be
easily overlooked on a day-to-day basis.

9. BUT FIRST,
LET'S PLAY A
QUIZ

10. Which
organisation
was Indra Nooyi
CEO of ?

12. Employee Engagment at
PEPSICO
In the OHS survey, perception of The
PepsiCo Way improved in 2021 compared
to 2020 scores, especially among frontline
populations.
In addition, PepsiCo plans to undertake an
effort to study needs of different cohorts of
our employee base.
The PepsiCo 2021 internal survey results
show that PepsiCo associates feel high
levels of pride in working for PepsiCo, are
energized by their work and are confident in
PepsiCo’s future success.

13. Which is the No. 1
coffee brand in
the whole world?

15. 01 02 03
Communication at Starbucks
To start, Starbucks always
refers to their employees as
“partners”, this practice
reinforces how every single
person represents more than
just regular workers and it
doesn’t matter if they’re on
corporate or store jobs.
This simple detail can
boost employee’s morale
inside the company and
provide that feeling of
protagonist and impact on
the success: “I don’t just
work there, I’m part of the
business”.
This feeling of partnership
is key in the process of
reinforcing teamwork,
since “partners” begin to
view collaboration as the
best path for success. The
accomplishments are best
when the efforts are
shared.

16. Who first created the
tracking number — a
set of numbers
designed to track the
journey of a package ?

18. 2009 2013 2017 2021 2025
50
40
30
20
10
0
Digital Technolgy at Fedex
Fedex knew that ongoing Covid-19 pandemic will
continue to accelerate this trend as consumers
purchase more and more online amid lockdowns
and restrictions.
At the same time, technology has fueled the
expansion of on-demand services through digital
channels which offer consumers immediate
access to goods and services in areas such as
food delivery, e-commerce or even healthcare,
along with convenient and speedy delivery, in
some cases, on the same day.

19. An IT company led by a
well known Indian
Industrialist who happens
to be famous for his
charitable trusts more
than his business?

21. JOB PERFORMANCE AT TATA
CONSULTANCY SERVICES (TCS)
During a pandemic that led to
unique levels of remote
employee working, digital tools
to monitor productivity of
remote employees in real time
have been introduced. Remote
working model policies, if at all
these existed before the COVID-
19 crisis, were designed only to
enable occasional remote
working
Remote working environments
pose new challenges to the HR
and compliance function. The
contractual and commercial
review of performance
management will help shape
the right organizational
construct and culture to deal
with the prevalence of a long-
term remote working model.

22. Conclusion
The fact is remote workers aren’t going away anytime
soon. If anything, the hybrid model will continue to
expand among most companies.
In reality, human resources departments are faced
with dozens of challenges on a daily basis. But this is
the most difficult and complicated for the majority of
organizations.
This is especially the case for businesses with deskless
workers and remote employees.
The steps which HRs are going to take is in turn going
to be a revolution in the business fields as remote
work was not just for a period but a lifetime solution.

23. Thank you!