The document discusses how Qantas Airways is using AWS Systems Manager to scale its cloud operations. It describes four use cases: 1) using Parameter Store for runtime parameter queries, 2) using Run Command for break glass access, 3) using Parameter Store and CloudFormation for a central approved system image model, and 4) using Run Command, Lambda, and Step Functions to automate authenticated security scans of instances. The use of AWS Systems Manager has provided Qantas with centralized management of secrets, operational values, and EC2 instance information while balancing governance needs with developer agility.