SlideShare a Scribd company logo
“
“
“
How Asana, Twilio, SurveyMonkey and Lyft optimized their customer support centers
How Asana, Twilio, SurveyMonkey and Lyft optimized their customer support centers
How Asana, Twilio, SurveyMonkey and Lyft optimized their customer support centers
How Asana, Twilio, SurveyMonkey and Lyft optimized their customer support centers
How Asana, Twilio, SurveyMonkey and Lyft optimized their customer support centers

More Related Content

What's hot

Antonio Bujan
Antonio BujanAntonio Bujan
Antonio BujanINDUSTRIA
 
Cris
CrisCris
Cris
juires
 
Lazarus Marketing
Lazarus MarketingLazarus Marketing
Lazarus MarketingWill Berry
 
2016
20162016
109812
109812109812
109812
kevintufts
 
Lazarus Marketing
Lazarus MarketingLazarus Marketing
Lazarus MarketingWill Berry
 
'Shubh yatra' the indian rail budget 2013-highlights
'Shubh yatra' the indian rail budget 2013-highlights'Shubh yatra' the indian rail budget 2013-highlights
'Shubh yatra' the indian rail budget 2013-highlights
Anoop Kumar Sharma
 
Staff policy dk summer version 2012
Staff policy dk   summer version 2012Staff policy dk   summer version 2012
Staff policy dk summer version 2012thangzen
 
Jlintroduce eng
Jlintroduce engJlintroduce eng
Jlintroduce eng
JeongSangMoon
 
My first presentation 1 1
My first presentation 1 1My first presentation 1 1
My first presentation 1 1
KatrinaColeman6
 
0326mashtalk eshintaro
0326mashtalk eshintaro0326mashtalk eshintaro
0326mashtalk eshintaro
84ism Editors
 
Software Security
Software SecuritySoftware Security
Software Security
RaghavGV
 
ArtesaniasOgart.San Andrés Cuexcontitlan
ArtesaniasOgart.San Andrés Cuexcontitlan ArtesaniasOgart.San Andrés Cuexcontitlan
ArtesaniasOgart.San Andrés Cuexcontitlan
EDGAR MARTINEZ
 
Biomechanics in Australian Sport
Biomechanics in Australian SportBiomechanics in Australian Sport
Biomechanics in Australian Sport
Jacquie Tran
 
Relevância Online - Relevance Online
Relevância Online - Relevance OnlineRelevância Online - Relevance Online
Relevância Online - Relevance Online
Alexandre Canatella
 

What's hot (16)

Antonio Bujan
Antonio BujanAntonio Bujan
Antonio Bujan
 
Cris
CrisCris
Cris
 
F
FF
F
 
Lazarus Marketing
Lazarus MarketingLazarus Marketing
Lazarus Marketing
 
2016
20162016
2016
 
109812
109812109812
109812
 
Lazarus Marketing
Lazarus MarketingLazarus Marketing
Lazarus Marketing
 
'Shubh yatra' the indian rail budget 2013-highlights
'Shubh yatra' the indian rail budget 2013-highlights'Shubh yatra' the indian rail budget 2013-highlights
'Shubh yatra' the indian rail budget 2013-highlights
 
Staff policy dk summer version 2012
Staff policy dk   summer version 2012Staff policy dk   summer version 2012
Staff policy dk summer version 2012
 
Jlintroduce eng
Jlintroduce engJlintroduce eng
Jlintroduce eng
 
My first presentation 1 1
My first presentation 1 1My first presentation 1 1
My first presentation 1 1
 
0326mashtalk eshintaro
0326mashtalk eshintaro0326mashtalk eshintaro
0326mashtalk eshintaro
 
Software Security
Software SecuritySoftware Security
Software Security
 
ArtesaniasOgart.San Andrés Cuexcontitlan
ArtesaniasOgart.San Andrés Cuexcontitlan ArtesaniasOgart.San Andrés Cuexcontitlan
ArtesaniasOgart.San Andrés Cuexcontitlan
 
Biomechanics in Australian Sport
Biomechanics in Australian SportBiomechanics in Australian Sport
Biomechanics in Australian Sport
 
Relevância Online - Relevance Online
Relevância Online - Relevance OnlineRelevância Online - Relevance Online
Relevância Online - Relevance Online
 

Recently uploaded

Fundamentals of Programming and Language Processors
Fundamentals of Programming and Language ProcessorsFundamentals of Programming and Language Processors
Fundamentals of Programming and Language Processors
Rakesh Kumar R
 
Why Choose Odoo 17 Community & How it differs from Odoo 17 Enterprise Edition
Why Choose Odoo 17 Community & How it differs from Odoo 17 Enterprise EditionWhy Choose Odoo 17 Community & How it differs from Odoo 17 Enterprise Edition
Why Choose Odoo 17 Community & How it differs from Odoo 17 Enterprise Edition
Envertis Software Solutions
 
openEuler Case Study - The Journey to Supply Chain Security
openEuler Case Study - The Journey to Supply Chain SecurityopenEuler Case Study - The Journey to Supply Chain Security
openEuler Case Study - The Journey to Supply Chain Security
Shane Coughlan
 
SMS API Integration in Saudi Arabia| Best SMS API Service
SMS API Integration in Saudi Arabia| Best SMS API ServiceSMS API Integration in Saudi Arabia| Best SMS API Service
SMS API Integration in Saudi Arabia| Best SMS API Service
Yara Milbes
 
GreenCode-A-VSCode-Plugin--Dario-Jurisic
GreenCode-A-VSCode-Plugin--Dario-JurisicGreenCode-A-VSCode-Plugin--Dario-Jurisic
GreenCode-A-VSCode-Plugin--Dario-Jurisic
Green Software Development
 
UI5con 2024 - Boost Your Development Experience with UI5 Tooling Extensions
UI5con 2024 - Boost Your Development Experience with UI5 Tooling ExtensionsUI5con 2024 - Boost Your Development Experience with UI5 Tooling Extensions
UI5con 2024 - Boost Your Development Experience with UI5 Tooling Extensions
Peter Muessig
 
socradar-q1-2024-aviation-industry-report.pdf
socradar-q1-2024-aviation-industry-report.pdfsocradar-q1-2024-aviation-industry-report.pdf
socradar-q1-2024-aviation-industry-report.pdf
SOCRadar
 
Transform Your Communication with Cloud-Based IVR Solutions
Transform Your Communication with Cloud-Based IVR SolutionsTransform Your Communication with Cloud-Based IVR Solutions
Transform Your Communication with Cloud-Based IVR Solutions
TheSMSPoint
 
KuberTENes Birthday Bash Guadalajara - Introducción a Argo CD
KuberTENes Birthday Bash Guadalajara - Introducción a Argo CDKuberTENes Birthday Bash Guadalajara - Introducción a Argo CD
KuberTENes Birthday Bash Guadalajara - Introducción a Argo CD
rodomar2
 
Oracle 23c New Features For DBAs and Developers.pptx
Oracle 23c New Features For DBAs and Developers.pptxOracle 23c New Features For DBAs and Developers.pptx
Oracle 23c New Features For DBAs and Developers.pptx
Remote DBA Services
 
2024 eCommerceDays Toulouse - Sylius 2.0.pdf
2024 eCommerceDays Toulouse - Sylius 2.0.pdf2024 eCommerceDays Toulouse - Sylius 2.0.pdf
2024 eCommerceDays Toulouse - Sylius 2.0.pdf
Łukasz Chruściel
 
Artificia Intellicence and XPath Extension Functions
Artificia Intellicence and XPath Extension FunctionsArtificia Intellicence and XPath Extension Functions
Artificia Intellicence and XPath Extension Functions
Octavian Nadolu
 
Vitthal Shirke Java Microservices Resume.pdf
Vitthal Shirke Java Microservices Resume.pdfVitthal Shirke Java Microservices Resume.pdf
Vitthal Shirke Java Microservices Resume.pdf
Vitthal Shirke
 
Hand Rolled Applicative User Validation Code Kata
Hand Rolled Applicative User ValidationCode KataHand Rolled Applicative User ValidationCode Kata
Hand Rolled Applicative User Validation Code Kata
Philip Schwarz
 
Empowering Growth with Best Software Development Company in Noida - Deuglo
Empowering Growth with Best Software  Development Company in Noida - DeugloEmpowering Growth with Best Software  Development Company in Noida - Deuglo
Empowering Growth with Best Software Development Company in Noida - Deuglo
Deuglo Infosystem Pvt Ltd
 
GraphSummit Paris - The art of the possible with Graph Technology
GraphSummit Paris - The art of the possible with Graph TechnologyGraphSummit Paris - The art of the possible with Graph Technology
GraphSummit Paris - The art of the possible with Graph Technology
Neo4j
 
Revolutionizing Visual Effects Mastering AI Face Swaps.pdf
Revolutionizing Visual Effects Mastering AI Face Swaps.pdfRevolutionizing Visual Effects Mastering AI Face Swaps.pdf
Revolutionizing Visual Effects Mastering AI Face Swaps.pdf
Undress Baby
 
SWEBOK and Education at FUSE Okinawa 2024
SWEBOK and Education at FUSE Okinawa 2024SWEBOK and Education at FUSE Okinawa 2024
SWEBOK and Education at FUSE Okinawa 2024
Hironori Washizaki
 
A Study of Variable-Role-based Feature Enrichment in Neural Models of Code
A Study of Variable-Role-based Feature Enrichment in Neural Models of CodeA Study of Variable-Role-based Feature Enrichment in Neural Models of Code
A Study of Variable-Role-based Feature Enrichment in Neural Models of Code
Aftab Hussain
 
Unveiling the Advantages of Agile Software Development.pdf
Unveiling the Advantages of Agile Software Development.pdfUnveiling the Advantages of Agile Software Development.pdf
Unveiling the Advantages of Agile Software Development.pdf
brainerhub1
 

Recently uploaded (20)

Fundamentals of Programming and Language Processors
Fundamentals of Programming and Language ProcessorsFundamentals of Programming and Language Processors
Fundamentals of Programming and Language Processors
 
Why Choose Odoo 17 Community & How it differs from Odoo 17 Enterprise Edition
Why Choose Odoo 17 Community & How it differs from Odoo 17 Enterprise EditionWhy Choose Odoo 17 Community & How it differs from Odoo 17 Enterprise Edition
Why Choose Odoo 17 Community & How it differs from Odoo 17 Enterprise Edition
 
openEuler Case Study - The Journey to Supply Chain Security
openEuler Case Study - The Journey to Supply Chain SecurityopenEuler Case Study - The Journey to Supply Chain Security
openEuler Case Study - The Journey to Supply Chain Security
 
SMS API Integration in Saudi Arabia| Best SMS API Service
SMS API Integration in Saudi Arabia| Best SMS API ServiceSMS API Integration in Saudi Arabia| Best SMS API Service
SMS API Integration in Saudi Arabia| Best SMS API Service
 
GreenCode-A-VSCode-Plugin--Dario-Jurisic
GreenCode-A-VSCode-Plugin--Dario-JurisicGreenCode-A-VSCode-Plugin--Dario-Jurisic
GreenCode-A-VSCode-Plugin--Dario-Jurisic
 
UI5con 2024 - Boost Your Development Experience with UI5 Tooling Extensions
UI5con 2024 - Boost Your Development Experience with UI5 Tooling ExtensionsUI5con 2024 - Boost Your Development Experience with UI5 Tooling Extensions
UI5con 2024 - Boost Your Development Experience with UI5 Tooling Extensions
 
socradar-q1-2024-aviation-industry-report.pdf
socradar-q1-2024-aviation-industry-report.pdfsocradar-q1-2024-aviation-industry-report.pdf
socradar-q1-2024-aviation-industry-report.pdf
 
Transform Your Communication with Cloud-Based IVR Solutions
Transform Your Communication with Cloud-Based IVR SolutionsTransform Your Communication with Cloud-Based IVR Solutions
Transform Your Communication with Cloud-Based IVR Solutions
 
KuberTENes Birthday Bash Guadalajara - Introducción a Argo CD
KuberTENes Birthday Bash Guadalajara - Introducción a Argo CDKuberTENes Birthday Bash Guadalajara - Introducción a Argo CD
KuberTENes Birthday Bash Guadalajara - Introducción a Argo CD
 
Oracle 23c New Features For DBAs and Developers.pptx
Oracle 23c New Features For DBAs and Developers.pptxOracle 23c New Features For DBAs and Developers.pptx
Oracle 23c New Features For DBAs and Developers.pptx
 
2024 eCommerceDays Toulouse - Sylius 2.0.pdf
2024 eCommerceDays Toulouse - Sylius 2.0.pdf2024 eCommerceDays Toulouse - Sylius 2.0.pdf
2024 eCommerceDays Toulouse - Sylius 2.0.pdf
 
Artificia Intellicence and XPath Extension Functions
Artificia Intellicence and XPath Extension FunctionsArtificia Intellicence and XPath Extension Functions
Artificia Intellicence and XPath Extension Functions
 
Vitthal Shirke Java Microservices Resume.pdf
Vitthal Shirke Java Microservices Resume.pdfVitthal Shirke Java Microservices Resume.pdf
Vitthal Shirke Java Microservices Resume.pdf
 
Hand Rolled Applicative User Validation Code Kata
Hand Rolled Applicative User ValidationCode KataHand Rolled Applicative User ValidationCode Kata
Hand Rolled Applicative User Validation Code Kata
 
Empowering Growth with Best Software Development Company in Noida - Deuglo
Empowering Growth with Best Software  Development Company in Noida - DeugloEmpowering Growth with Best Software  Development Company in Noida - Deuglo
Empowering Growth with Best Software Development Company in Noida - Deuglo
 
GraphSummit Paris - The art of the possible with Graph Technology
GraphSummit Paris - The art of the possible with Graph TechnologyGraphSummit Paris - The art of the possible with Graph Technology
GraphSummit Paris - The art of the possible with Graph Technology
 
Revolutionizing Visual Effects Mastering AI Face Swaps.pdf
Revolutionizing Visual Effects Mastering AI Face Swaps.pdfRevolutionizing Visual Effects Mastering AI Face Swaps.pdf
Revolutionizing Visual Effects Mastering AI Face Swaps.pdf
 
SWEBOK and Education at FUSE Okinawa 2024
SWEBOK and Education at FUSE Okinawa 2024SWEBOK and Education at FUSE Okinawa 2024
SWEBOK and Education at FUSE Okinawa 2024
 
A Study of Variable-Role-based Feature Enrichment in Neural Models of Code
A Study of Variable-Role-based Feature Enrichment in Neural Models of CodeA Study of Variable-Role-based Feature Enrichment in Neural Models of Code
A Study of Variable-Role-based Feature Enrichment in Neural Models of Code
 
Unveiling the Advantages of Agile Software Development.pdf
Unveiling the Advantages of Agile Software Development.pdfUnveiling the Advantages of Agile Software Development.pdf
Unveiling the Advantages of Agile Software Development.pdf
 

How Asana, Twilio, SurveyMonkey and Lyft optimized their customer support centers

  • 1.
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.