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Hotel_Industry_Study
- 1. Top Customer Irritations in the Hotel Industry in San Francisco 2015 by Roselie Erpelo
- 2. Irritations by Leisure Travelers © 2015 roselie.erpelo@gmail.com
- 3. © 2015 roselie.erpelo@gmail.com Leisure Traveler Irritation #1 “You can wait for ages at the front desk for the staff to finish chatting...”
- 4. © 2015 roselie.erpelo@gmail.com Leisure Traveler Irritation #2 “...room servicing is very basic.”
- 5. © 2015 roselie.erpelo@gmail.com Leisure Traveler Irritation #3 “Very noisy air conditioning.”
- 6. © 2015 roselie.erpelo@gmail.com Leisure Traveler Irritation #4 “...the minibar was replenished twice on a 6 day trip..”
- 7. © 2015 roselie.erpelo@gmail.com Leisure Traveler Irritation #5 “Could not get TMobile phone reception.”
- 8. © 2015 roselie.erpelo@gmail.com Leisure Traveler Irritation #6 “Wifi charges were extortionate.”
- 9. © 2015 roselie.erpelo@gmail.com Leisure Traveler Irritation #7 “..the breakfast buffet is one of the worst I've ever had.”
- 10. Irritations by Business Travelers © 2015 roselie.erpelo@gmail.com
- 11. © 2015 roselie.erpelo@gmail.com Business Traveler Irritation #1 “...the service is horrible.”
- 12. © 2015 roselie.erpelo@gmail.com Business Traveler Irritation #2 “..lacks the common sense modern upgrade amenities to pull off business meetings.”
- 13. © 2015 roselie.erpelo@gmail.com Business Traveler Irritation #3 “This is one of the hotels with a beautiful lobby and crappy rooms.”
- 14. © 2015 roselie.erpelo@gmail.com Business Traveler Irritation #4 “The TV reception is awful.”
- 15. © 2015 roselie.erpelo@gmail.com Business Traveler Irritation #5 “The WiFi is nothing short of atrocious.”
- 16. © 2015 roselie.erpelo@gmail.com Business Traveler Irritation #6 “Room was the wrong one according to what I had booked online.”
- 17. © 2015 roselie.erpelo@gmail.com Business Traveler Irritation #7 “Good location but unfriendly staff.”
- 18. Irritations by Couples © 2015 roselie.erpelo@gmail.com
- 19. © 2015 roselie.erpelo@gmail.com Couple Irritation #1 “The hotel charge for every little thing including local phone calls, internet, water in the room.”
- 20. © 2015 roselie.erpelo@gmail.com Couple Irritation #2 “I really want to love this hotel but....NOISY BEYOND BELIEF!!”
- 21. © 2015 roselie.erpelo@gmail.com Couple Irritation #3 “Valet parking is way too expensive.”
- 22. © 2015 roselie.erpelo@gmail.com Couple Irritation #4 “ The gym is really non-functional.”
- 23. © 2015 roselie.erpelo@gmail.com Couple Irritation #5 “Photos are very deceiving with small rooms.”
- 24. © 2015 roselie.erpelo@gmail.com Couple Irritation #6 “Cleanliness and hygiene seemed like an afterthought.”
- 25. © 2015 roselie.erpelo@gmail.com Couple Irritation #7 “The breakfast is very poor... ”
- 26. Irritations by Family © 2015 roselie.erpelo@gmail.com
- 27. © 2015 roselie.erpelo@gmail.com Family Irritation #1 “This hotel has NO noise control.”
- 28. © 2015 roselie.erpelo@gmail.com Family Irritation #2 “They charge you extra and can't refund you when it's their mistake.”
- 29. © 2015 roselie.erpelo@gmail.com Family Irritation #3 “Hotel ran out of washcloths our second night (can you believe that!)”
- 30. © 2015 roselie.erpelo@gmail.com Family Irritation #4 “...it seems they don't really clean the sofa beds.”
- 31. © 2015 roselie.erpelo@gmail.com Family Irritation #5 “Room service food was terrible.”
- 32. © 2015 roselie.erpelo@gmail.com Family Irritation #6 “You have to ask for basic things like water multiple times to get it.”
- 33. © 2015 roselie.erpelo@gmail.com Family Irritation #7 “The double rooms were a bit small for 4 people with barely any space to move around.”
- 34. Irritations by Wedding/Party Guests © 2015 roselie.erpelo@gmail.com
- 35. © 2015 roselie.erpelo@gmail.com Guests Irritation #1 “Your wedding guests will have to pay $47 for parking. Wowza!”
- 36. © 2015 roselie.erpelo@gmail.com Guests Irritation #2 “Very rude wait staff.”
- 37. © 2015 roselie.erpelo@gmail.com Guests Irritation #3 “There were guests being loud in other rooms near our guests rooms.”
- 38. © 2015 roselie.erpelo@gmail.com Guests Irritation #4 “We were promised a 5 star service, but what we actually received was the complete opposite.”
- 39. © 2015 roselie.erpelo@gmail.com Guests Irritation #5 “The tables did not match the seating plan.”
- 40. This is only part of an extensive research I’ve done on strategies and tactics in the Hotel Industry in San Francisco in 2015. Let me know if you want to get the rest of my research. Email me at roselie.erpelo@gmail.com