This certificate certifies that Sajib Bhadra successfully completed Hilton Complaint Handling training on September 26, 2012 at 7:40 PM Eastern Standard Time.
PART ONE OF A FOUR PART SEMINAR ON GUEST SERVICES COMPLAINT RESOLUCION AND SERVICE CULTURE. SEMINAR AVAILABLE IN PUERTO VALLARTA AREA FOR HOTEL PROFESSIONALS IN ENGLISH. ALSO AVAILABLE IN USA
PART ONE OF A FOUR PART SEMINAR ON GUEST SERVICES COMPLAINT RESOLUCION AND SERVICE CULTURE. SEMINAR AVAILABLE IN PUERTO VALLARTA AREA FOR HOTEL PROFESSIONALS IN ENGLISH. ALSO AVAILABLE IN USA
The most important words and phrases for apologising in emails and letters with a business English focus. Phrases using 'sorry', 'apologise' (apologize), 'apologies', and 'regret', which help you say sorry in informal, neutral and formal writing. Lots of grammar, vocabulary tips and examples given.
How to Handle Guest with Complaints in HotelHotelCluster
The key to running a successful hotel is customer service. A big part of this is addressing customer complaints and ensuring that these complaints are resolved to the customer’s satisfaction. Successful resolution will have a positive effect on the customer, who will be more conducive to returning to the hotel in the future, as the way the complaint was handled and resolved makes the customer feel special and shows him that the hotel is genuinely interested in keeping its customers happy and satisfied.
12 things Disney and Pixar teach us about customer support.Freshdesk Inc.
At first glance, movies about princesses, superheroes and talking snowmen may not really make sense in the customer support space. We gave it a shot anyway.
Spoiler Alert: They do.
For more tips on customer support, head over to the Freshdesk blog - http://blog.freshdesk.com/
So you messed up. How do you explain your company's misstep to the public? This short document will give you several reasons why you should write an apology letter, and offer suggestions to help you write a good one. Companies are composed of people, and people make mistakes. It's often easy to forget: companies – even the world’s best ones – can get it wrong sometimes. And their mistakes will be there for all to see, because nowadays social media like Facebook and Twitter enable customers to quickly and easily make their voices heard, loud and clear. The proper thing to do then is not to sweep such a “negative” situation under the rug. Instead, you should analyze it, reflect upon it, address the complaints, and issue a public written apology. And you should do this swiftly, do not wait long to do so. Should you find yourself in such a situation, here’s a brief guide for writing a sincere corporate apology letter.
The most important words and phrases for apologising in emails and letters with a business English focus. Phrases using 'sorry', 'apologise' (apologize), 'apologies', and 'regret', which help you say sorry in informal, neutral and formal writing. Lots of grammar, vocabulary tips and examples given.
How to Handle Guest with Complaints in HotelHotelCluster
The key to running a successful hotel is customer service. A big part of this is addressing customer complaints and ensuring that these complaints are resolved to the customer’s satisfaction. Successful resolution will have a positive effect on the customer, who will be more conducive to returning to the hotel in the future, as the way the complaint was handled and resolved makes the customer feel special and shows him that the hotel is genuinely interested in keeping its customers happy and satisfied.
12 things Disney and Pixar teach us about customer support.Freshdesk Inc.
At first glance, movies about princesses, superheroes and talking snowmen may not really make sense in the customer support space. We gave it a shot anyway.
Spoiler Alert: They do.
For more tips on customer support, head over to the Freshdesk blog - http://blog.freshdesk.com/
So you messed up. How do you explain your company's misstep to the public? This short document will give you several reasons why you should write an apology letter, and offer suggestions to help you write a good one. Companies are composed of people, and people make mistakes. It's often easy to forget: companies – even the world’s best ones – can get it wrong sometimes. And their mistakes will be there for all to see, because nowadays social media like Facebook and Twitter enable customers to quickly and easily make their voices heard, loud and clear. The proper thing to do then is not to sweep such a “negative” situation under the rug. Instead, you should analyze it, reflect upon it, address the complaints, and issue a public written apology. And you should do this swiftly, do not wait long to do so. Should you find yourself in such a situation, here’s a brief guide for writing a sincere corporate apology letter.
1. Certificate of Completion
This certifies that
Sajib Bhadra
Has successfully completed
Hilton Complaint Handling
Completed on 9/26/2012 07:40 PM Eastern Standard Time