1) The IT systems of CareGroup, a large healthcare provider, completely collapsed for 3.5 days in November 2002. The CIO provided an update to the board on the outage and recovery efforts. 2) While some patient care was delayed, no adverse events occurred. The hospitals reverted to paper-based systems from over a decade ago, which worked well. 3) The CIO outlined lessons learned and budget items to improve IT resilience going forward.