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Hays - Get Over Yourself Participant Workbook
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Angela Beitelman, Director of Customer Service and Audit with Health Alliance Medical Plans, shares her experience developing a contact center that advances business objectives. Health Alliance recently completed upgrades to contact center business applications and processes to support new products and markets. The company doubled the number of states served, won multiple Medicaid and Medicare Advantage contracts since deploying SupportPoint, and introduced two new health insurance products in just the first five months of 2014.
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