MythBusters QA Edition: Are Hard Skills Harder than Soft Skills?

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МЕ
Snejina Lazarova
QA trainer
Project Manager at Telerik

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4. Hard Skills vs. Soft Skills
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5. myth
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6. Success in getting, keeping, and
advancing in a job depends 85% on
“people skills,” or soft skills, and only
15% on technical skills.
 Harvard University
 The Carnegie Foundation
 The Stanford Research Institute
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7. % of top performers are also high in EI
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8. % of employers are looking for a
“cultural fit” over skills in their next hire
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9. % of work satisfaction is determined by
the relationship a worker has with
his/her boss
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HARD SKILLS
• IQ
• Same situation,
same rules
• Direct path
SOFT SKILLS
• EI
• Same situation,
different rules
• There aren’t any
easy step-by-step
instructions

11. Soft Skills
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Tribal
Conventional

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13. Communication
Skills
Thinking
Listening
Speaking
Nonverbal
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14. listening
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15. “Most people do not listen with the intent to
understand, they listen with the intent to
reply.”
― Stephen R. Covey
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16. attention to detail
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18. problem solving and analytical skills
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20. Soft Skills
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Tribal
Conventional

21. skills in dealing with difficult/unexpected
situations
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22. managing upwards
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24. self-promotion skills
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25. confidence
&
competence
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26. Books
 How to Win Friends and Influence People by Dale
Carnegie
 The 7 Habits of Highly Effective People by Stephen R.
Covey
 Emotional Intelligence by Daniel Goleman
 Power Listening by Bernard T. Ferrari
 Thinking, Fast and Slow by Daniel Kahneman
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THANKS.
Snejina Lazarova
snejinalazarova@gmail.com