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Handling guests xi
- 1. HANDLING GUESTS pakmi22@yahoo.com
- 2. Look at thepicture pakmi22@yahoo.com
- 3. ANSWER THE QUESTIONSBASED ON YOUR EXPERIENCE 1. Have you ever received a guest at your house? 2. Do you ask him/her to have a seat? 3. Do you offer something to drink? 4. What do you say when you offer a cup of tea or coffee? 5. What do you say when he / she wants to meet your parent but they are not at home? pakmi22@yahoo.com
- 4. There are someparticular expressions usually use in handling guests 1n an office • Greeting (Good Morning/afternoon/evening) • What can I do for you Sir/ Ma’am? • Could I take your name, please? • Just a moment, please. I’ll see Mr. / Mrs…is free/ available . Have a seat, please. • Would you like something to drink? • I’m sorry Sir/ Ma’am. Mr./Mrs…is not in • Would you like to leave a message? pakmi22@yahoo.com
- 5. In a hotel welcome to our hotel Hope you enjoy your stay Have a nice rest, Sir/Ma’am Would you like some help for your luggage? Here is your key Please, check your bill pakmi22@yahoo.com
- 6. In a restaurant Welcome to our restaurant May I take your order, please? Are you ready to order, Sir./ Ma’am? Can I take your coat, Sir./ Ma’am? Hope you enjoy your food, pakmi22@yahoo.com
- 7. In a shop Can I help you? May I help you? Which one fixes you? Which one do you like? pakmi22@yahoo.com
- 8. Find their meaningin your dictionary Word Meaning • Appointment • Contact • Great • Guess • Guest • Offer • Over • Provide • serve pakmi22@yahoo.com
- 9. Thank you verymuch pakmi22@yahoo.com