The document discusses proper communication skills. It emphasizes that we should [1] speak to people in a kind and truthful manner, as instructed in the Quran. It also [2] stresses the importance of listening skills, as wisdom lies in listening rather than only speaking. Further, it notes that [3] our words are carefully recorded and we will be accountable for them on the Day of Judgment, so we must choose our words wisely to benefit ourselves and others.

2. ً ْ ُ َّ ُ َُ
‫وقولوا ِللناس حسنا‬
ِ
Speak fair to the people

3. • “Kalam” is originated from :
– “kalman”: to give wound
– “kalma”: meaning word

4. Communication skills !
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5. • Among all living species only human beings are
gifted with this skill.
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8. Need pic of eagle, ants

9. “It is the province of knowledge to speak and it is
the privilege of wisdom to listen”
(words of wisdom)
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10. • Allah says:
‫ما يَلفِظُ من قَول إِ ََّّل لَديه رقِيب عتِيد‬
ٌ َ ٌ َ ِ َْ ٍ ْ ِ ْ َّ
(Qaf- 50:18)
• Not a word does he utter but there is a sentinel by
him, ready (to note it).
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11. • Every word recorded and we will be accountable on the day of
judgment.
• Our words can become a source of success or failure for us

13. • Allah Says:
• ٣٣:٧٠ ‫َيا أ َُّيها الَّذين آمنوا اتقُوا َّللا وقُولُوا ق ْوًل سديدا‬
‫َ ا َِ ا‬ َ َ َّ َّ ُ َ َ ِ َ
• O ye who believe! Fear Allah, and (always) say a word directed to the
Right:
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14. ‫يُصْ لِحْ لَكم أَعْ مالَكم و َيغفرْ لَكم ذنو َبكم ۗ ومن يُطع َّللا ورسُولَه فقد فاز ف ْوزا‬
‫ُ ََْ َ َ َ ا‬ َ َ َ َّ ِ ِ َ َ ُْ ُُ ُْ ِ ْ َ ُْ َ ُْ
‫عظيماا‬
ِ َ
٣٣:٧١
That He may make your conduct whole and sound and forgive you your sins: He
that obeys Allah and His Messenger, has already attained the highest achievement.
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16. Right Kalam Conduct Conduct
Enhanced. Immoral.
Kalam Ruthless

17. Interpreting Responding
Storing the
Sensing what what is Evaluating appropriately
statement;
is said to us meant by the the statement to the
and
statement statement

18. Selection Body
Style Attitude
of words language

22. • Precise and to the point
• Every word used to be clear and separate from every other
• Never spoke exaggeratedly or unnecessarily
• Listener belonging to any level of sharpness and mental
capability use to understand

24. Prophet(S.A.W) used to remain quiet most of the time and
only spoke when something beneficial.

25. • We listen effectively, on average, only 25% of the time
• Initially, we remember 50% of what was just said
• But our retention rate drops quickly after that point

26. • 40% learning to read
• 35% learning to write
• 24% learning to speak; and
• 1% learning to listen

29. When we
meet
When we anyone after
knock at looooong
When we door time
phone

30. Bad gestures
Continuous body movements
Unnecessary seriousness
Talking while eating , laughing or coughing
Unpleasant smell coming from mouth
Very loud, repulsive or authoritative tone
Speaking very fast

31. Ambiguity
Very childish tone
Usage of slang
Abusive language
Unnecessary repetition of words
Self-projection
Speaking without hesitation and haya

32. Interrupting others
Speaking without proper knowledge
Speaking out of context
Speaking without any purpose
Starting with a “NO”
Not giving importance to the listener

35. Assumptions Attitudes Beliefs Expectations
Past
Interests Values
experiences

38. 7% is verbal
(your words)
38% of
communication
55% of is your voice
communication (tone,
is visual (your inflection, etc)
body language)

39. Zikr
Good advice
Consoling others
Spreading words of knowledge of Deen and
Duniya

40. Talking on the topics which are
beneficial for others
Giving the chance of speaking to
others as well
Asking for forgiveness

41. Speaking on the right time, with good intention
and with good selection of words
Speaking without having hatred or grudge for
anyone and having fear of Allah.