Estonia is extending an olive branch to improve relations. The small Baltic nation hopes open dialogue and understanding can help overcome past disagreements. Building trust and finding common ground is key to strengthening ties between the countries.
This document lists various artifacts created as part of developing an e-menu application for restaurants, including requirements documents, design diagrams, prototypes, and presentation materials. It also includes outcomes like user perceptions of the prototype and recommendations for further development.
Nonfiction is a genre of literature that presents factual information about real people, places, events, ideas or concepts. The document discusses different types of nonfiction writing such as essays, biographies, histories, diaries, letters, scientific reports and informative articles. It also provides examples of different types of essays including narrative, descriptive, expository and persuasive essays. The document concludes by offering tips for effectively reading nonfiction texts, such as previewing the text, identifying the writer's purpose and evaluating whether the text is objective or subjective.
Healthcare Standards for Connecting Clinical ApplicationsAnt Phillips
The document provides an overview of several healthcare standards including HL7, SNOMED CT, LOINC, ICD-10 and Read Codes. It discusses what each standard covers such as messaging (HL7), clinical terminology (SNOMED CT and Read Codes), and coding systems for diagnoses (ICD-10). Examples are given of messages and codes from each standard to illustrate their structure and use.
Restaurant.com's Double Deals program helps businesses attract new customers and increase sales at no cost. Through the program, customers receive $50 worth of value when purchasing a $25 voucher. Businesses receive those customers and get paid by Restaurant.com without any upfront fees. There is no risk to businesses to participate, as they can cancel within 14 days if it does not increase their customer traffic and sales.
Estonia is extending an olive branch to improve relations. The small Baltic nation hopes open dialogue and understanding can help overcome past disagreements. Building trust and finding common ground is key to strengthening ties between the countries.
This document lists various artifacts created as part of developing an e-menu application for restaurants, including requirements documents, design diagrams, prototypes, and presentation materials. It also includes outcomes like user perceptions of the prototype and recommendations for further development.
Nonfiction is a genre of literature that presents factual information about real people, places, events, ideas or concepts. The document discusses different types of nonfiction writing such as essays, biographies, histories, diaries, letters, scientific reports and informative articles. It also provides examples of different types of essays including narrative, descriptive, expository and persuasive essays. The document concludes by offering tips for effectively reading nonfiction texts, such as previewing the text, identifying the writer's purpose and evaluating whether the text is objective or subjective.
Healthcare Standards for Connecting Clinical ApplicationsAnt Phillips
The document provides an overview of several healthcare standards including HL7, SNOMED CT, LOINC, ICD-10 and Read Codes. It discusses what each standard covers such as messaging (HL7), clinical terminology (SNOMED CT and Read Codes), and coding systems for diagnoses (ICD-10). Examples are given of messages and codes from each standard to illustrate their structure and use.
Restaurant.com's Double Deals program helps businesses attract new customers and increase sales at no cost. Through the program, customers receive $50 worth of value when purchasing a $25 voucher. Businesses receive those customers and get paid by Restaurant.com without any upfront fees. There is no risk to businesses to participate, as they can cancel within 14 days if it does not increase their customer traffic and sales.
This document summarizes the results of a strengths assessment test taken by Prabhakar Ganesamurthy. It identifies their top five signature themes as Futuristic, Learner, Strategic, Relator, and Arranger. It provides a brief description of each theme, noting that Futuristic individuals enjoy envisioning positive futures, Learners find the learning process exciting, Strategics strategize by considering alternative scenarios, Relators value intimacy in their close relationships, and Arrangers enjoy configuring complex situations in productive ways. Understanding one's signature themes provides insight into their natural talents and strengths.
Dokumen tersebut memberikan penjelasan tentang beberapa aplikasi yaitu aplikasi deposito, tabungan, dan admin deposito. Aplikasi-aplikasi tersebut dirancang untuk memudahkan proses layanan kepada nasabah seperti pendaftaran, penyetoran, penarikan, dan transfer dana. Aplikasi-aplikasi tersebut berbasis web sehingga dapat diakses dari berbagai cabang secara online.
Nikaia and Audentes held a Skype meeting on December 5, 2013 to discuss an unknown topic. The meeting took place virtually over Skype between the two parties on the specified date. Further details about the content of the discussion during the meeting were not provided in the document.
Mobile apps provide medical practices convenient access for patients while enhancing marketing efforts. Some key benefits include always being available to users, allowing practices to analyze usage statistics, and enabling patients to easily access important information and make appointments. Mobile apps also give practices opportunities to promote special offers through coupons and notifications as well as link to social networks for additional marketing exposure. Medical practices can create custom apps through affordable monthly plans starting at $29.
The document proposes a franchise opportunity for Krishna International, a company that provides international services including passports, visas, tours, and ticketing. It offers two franchise packages: a free basic package or a Rs. 50,000 package that provides additional services and support. The company is seeking franchise partners like schools, colleges, travel agents to expand its service offerings and promote international education and travel opportunities.
The document provides standards and specifications for food items on the menu at Monti's restaurant. It includes proper plate appearances, cooking instructions, descriptions and recommended portion sizes for various steaks, seafood, chicken dishes and sides. Staff are instructed to strictly follow standards and specifications and ask managers if they need any additional information.
El documento presenta información sobre un proyecto realizado por Ruth Álvarez y Lesly Gualán sobre las herramientas de Microsoft Word. El tema cubierto fue las herramientas de Microsoft Word y el objetivo era aprender sobre estas herramientas. Al final, las estudiantes concluyeron que gracias a este proyecto ahora tienen un conocimiento más profundo de las herramientas de Word y podrán usarlas de manera adecuada para realizar trabajos de calidad.
Mamma's Pizzeria is seeking to become the most profitable pizzeria in New Tampa by offering authentic New York style pizza. The startup needs $10,050 for legal fees, payroll, rent, equipment, and marketing. Assets total $38,900 including $10,000 cash, $3,000 inventory, and $21,000 in equipment. Monthly expenses for the first 6 months are estimated at $48,200 covering rent, utilities, payroll, and inventory. The owner plans to work open to close for the first 3 months to ensure proper training and operations as they market the restaurant and focus on using quality ingredients and recipes to succeed.
This document provides a step-by-step guide to applying for skilled migrant status in New Zealand. It outlines the application fees, required documents for the Invitation to Apply (ITA) stage, and requirements for obtaining a work to residence permit within three months of a job offer. These include showing proof of sufficient funds to support oneself and family for at least the first three months in New Zealand.
The document summarizes opportunities available at a sixth form college. It discusses improvements noted by OFSTED inspectors including better student progress, attitudes, achievement and curriculum. It outlines the various AS, A Level, BTEC and other courses offered across subjects. It describes the different pathways students can take depending on their GCSE results. It provides examples of past students' university acceptances and work placements. Finally, it discusses sixth form facilities, extracurricular activities, support for younger students and myths vs realities.
FDA regulates food labeling through three key laws and considers salt to be generally recognized as safe for its intended use. The presentation discusses FDA's regulatory status of salt and sodium in nutrition labeling and claims, and provides an overview of current FDA activities regarding salt and sodium, including general labeling provisions and the regulatory status of salt in the United States.
Floridays International provides English language and management training programs in Pensacola, Florida. Their training focuses on helping participants communicate effectively in English in a business context through immersion and interaction with local professionals. They offer customized, small group courses lasting 2 weeks or more that combine 30-35 hours per week of classes focusing on key business skills and activities practicing English in real-world situations. Their goal is for participants to feel comfortable being themselves and communicating independently in English.
HotelToWeb provides an online hotel sales and management system called HotelToWebDMS. Key features of HotelToWebDMS include automated online sales tools, global distribution system (GDS) channel access, sales management for online travel agencies, competitive price analysis, and reporting. HotelToWeb aims to help hotels maximize online sales and revenue through its centralized reservation system, booking engine, and other digital marketing and sales management services.
El documento presenta "El Programa del Spa", un programa de inglés diseñado para terapeutas de spa, recepcionistas y valets para mejorar su comunicación en inglés. El programa cubre vocabulario y fraseología relacionados con materiales, guiones de servicio, beneficios de tratamientos, partes del cuerpo y enfermedades, así como inglés esencial. Consiste en aproximadamente 25 horas de capacitación con una estructura flexible.
Este documento propone la idea de un sitio web donde empleados y ex empleados puedan calificar y compartir sus experiencias trabajando para diferentes empresas, similar a cómo TripAdvisor permite a los viajeros calificar hoteles. El autor argumenta que aunque existen riesgos de quejas y venganza, los negocios podrían beneficiarse al identificar áreas clave para mejorar la satisfacción de los empleados y reducir la rotación, lo que está vinculado a una mejor satisfacción de los clientes. El sitio web propuesto permitiría calificaciones en
Este documento propone la idea de un sitio web donde empleados y ex empleados puedan calificar y compartir sus experiencias trabajando para diferentes empresas, similar a cómo TripAdvisor permite a los viajeros calificar hoteles. El autor argumenta que aunque existen riesgos de quejas y venganza, los negocios podrían beneficiarse al identificar áreas clave para mejorar la satisfacción de los empleados y reducir la rotación, lo que está vinculado a la satisfacción de los clientes. El sitio web propuesto permitiría calificaciones en á
El documento presenta los programas de capacitación en comunicación y servicio al cliente ofrecidos por el Grupo Constructive Communications. Los programas se enfocan en mejorar la cultura de servicio, resolución de quejas de clientes, comunicación de expectativas, empoderamiento del personal y satisfacción de las necesidades del personal y clientes. Los talleres se imparten en inglés y español y están diseñados para fomentar la excelencia en la hospitalidad.
Este documento proporciona instrucciones en inglés para camaristas en tres situaciones comunes: 1) pedir entrada a la habitación para limpiar, 2) regresar más tarde a limpiar, y 3) cuando el huésped no desea limpieza. También incluye expresiones para ofrecer servicio de cortesía y cantidades de tiempo comunes. El objetivo es ayudar a los camaristas a comunicarse efectivamente con los huéspedes en inglés.
Este documento presenta "El Programa del Spa", un curso de inglés de aproximadamente 25 horas diseñado para terapeutas de spa, recepcionistas y personal de valet para mejorar su comunicación en inglés. El programa cubre vocabulario y fraseología relacionados con materiales, guiones de servicio, beneficios de tratamientos, partes del cuerpo y enfermedades, así como inglés esencial como números, horas, preposiciones y verbos. El curso puede tomarse en sesiones de una o dos horas por semana o en un
El documento anuncia una "Casa Abierta" el viernes 13 de diciembre de 19 a 21 horas en Prolingua para conocer sus programas de inglés, incluidas clases gratuitas de observación de inglés básico, inglés laboral y el club de conversación ejecutivo en inglés. También ofrece un programa de capacitación en inglés para el personal de recepción de hoteles, reconociendo la importancia del idioma inglés y la capacitación en servicio en la industria hotelera. Proporciona opciones de
This document summarizes the results of a strengths assessment test taken by Prabhakar Ganesamurthy. It identifies their top five signature themes as Futuristic, Learner, Strategic, Relator, and Arranger. It provides a brief description of each theme, noting that Futuristic individuals enjoy envisioning positive futures, Learners find the learning process exciting, Strategics strategize by considering alternative scenarios, Relators value intimacy in their close relationships, and Arrangers enjoy configuring complex situations in productive ways. Understanding one's signature themes provides insight into their natural talents and strengths.
Dokumen tersebut memberikan penjelasan tentang beberapa aplikasi yaitu aplikasi deposito, tabungan, dan admin deposito. Aplikasi-aplikasi tersebut dirancang untuk memudahkan proses layanan kepada nasabah seperti pendaftaran, penyetoran, penarikan, dan transfer dana. Aplikasi-aplikasi tersebut berbasis web sehingga dapat diakses dari berbagai cabang secara online.
Nikaia and Audentes held a Skype meeting on December 5, 2013 to discuss an unknown topic. The meeting took place virtually over Skype between the two parties on the specified date. Further details about the content of the discussion during the meeting were not provided in the document.
Mobile apps provide medical practices convenient access for patients while enhancing marketing efforts. Some key benefits include always being available to users, allowing practices to analyze usage statistics, and enabling patients to easily access important information and make appointments. Mobile apps also give practices opportunities to promote special offers through coupons and notifications as well as link to social networks for additional marketing exposure. Medical practices can create custom apps through affordable monthly plans starting at $29.
The document proposes a franchise opportunity for Krishna International, a company that provides international services including passports, visas, tours, and ticketing. It offers two franchise packages: a free basic package or a Rs. 50,000 package that provides additional services and support. The company is seeking franchise partners like schools, colleges, travel agents to expand its service offerings and promote international education and travel opportunities.
The document provides standards and specifications for food items on the menu at Monti's restaurant. It includes proper plate appearances, cooking instructions, descriptions and recommended portion sizes for various steaks, seafood, chicken dishes and sides. Staff are instructed to strictly follow standards and specifications and ask managers if they need any additional information.
El documento presenta información sobre un proyecto realizado por Ruth Álvarez y Lesly Gualán sobre las herramientas de Microsoft Word. El tema cubierto fue las herramientas de Microsoft Word y el objetivo era aprender sobre estas herramientas. Al final, las estudiantes concluyeron que gracias a este proyecto ahora tienen un conocimiento más profundo de las herramientas de Word y podrán usarlas de manera adecuada para realizar trabajos de calidad.
Mamma's Pizzeria is seeking to become the most profitable pizzeria in New Tampa by offering authentic New York style pizza. The startup needs $10,050 for legal fees, payroll, rent, equipment, and marketing. Assets total $38,900 including $10,000 cash, $3,000 inventory, and $21,000 in equipment. Monthly expenses for the first 6 months are estimated at $48,200 covering rent, utilities, payroll, and inventory. The owner plans to work open to close for the first 3 months to ensure proper training and operations as they market the restaurant and focus on using quality ingredients and recipes to succeed.
This document provides a step-by-step guide to applying for skilled migrant status in New Zealand. It outlines the application fees, required documents for the Invitation to Apply (ITA) stage, and requirements for obtaining a work to residence permit within three months of a job offer. These include showing proof of sufficient funds to support oneself and family for at least the first three months in New Zealand.
The document summarizes opportunities available at a sixth form college. It discusses improvements noted by OFSTED inspectors including better student progress, attitudes, achievement and curriculum. It outlines the various AS, A Level, BTEC and other courses offered across subjects. It describes the different pathways students can take depending on their GCSE results. It provides examples of past students' university acceptances and work placements. Finally, it discusses sixth form facilities, extracurricular activities, support for younger students and myths vs realities.
FDA regulates food labeling through three key laws and considers salt to be generally recognized as safe for its intended use. The presentation discusses FDA's regulatory status of salt and sodium in nutrition labeling and claims, and provides an overview of current FDA activities regarding salt and sodium, including general labeling provisions and the regulatory status of salt in the United States.
Floridays International provides English language and management training programs in Pensacola, Florida. Their training focuses on helping participants communicate effectively in English in a business context through immersion and interaction with local professionals. They offer customized, small group courses lasting 2 weeks or more that combine 30-35 hours per week of classes focusing on key business skills and activities practicing English in real-world situations. Their goal is for participants to feel comfortable being themselves and communicating independently in English.
HotelToWeb provides an online hotel sales and management system called HotelToWebDMS. Key features of HotelToWebDMS include automated online sales tools, global distribution system (GDS) channel access, sales management for online travel agencies, competitive price analysis, and reporting. HotelToWeb aims to help hotels maximize online sales and revenue through its centralized reservation system, booking engine, and other digital marketing and sales management services.
El documento presenta "El Programa del Spa", un programa de inglés diseñado para terapeutas de spa, recepcionistas y valets para mejorar su comunicación en inglés. El programa cubre vocabulario y fraseología relacionados con materiales, guiones de servicio, beneficios de tratamientos, partes del cuerpo y enfermedades, así como inglés esencial. Consiste en aproximadamente 25 horas de capacitación con una estructura flexible.
Este documento propone la idea de un sitio web donde empleados y ex empleados puedan calificar y compartir sus experiencias trabajando para diferentes empresas, similar a cómo TripAdvisor permite a los viajeros calificar hoteles. El autor argumenta que aunque existen riesgos de quejas y venganza, los negocios podrían beneficiarse al identificar áreas clave para mejorar la satisfacción de los empleados y reducir la rotación, lo que está vinculado a una mejor satisfacción de los clientes. El sitio web propuesto permitiría calificaciones en
Este documento propone la idea de un sitio web donde empleados y ex empleados puedan calificar y compartir sus experiencias trabajando para diferentes empresas, similar a cómo TripAdvisor permite a los viajeros calificar hoteles. El autor argumenta que aunque existen riesgos de quejas y venganza, los negocios podrían beneficiarse al identificar áreas clave para mejorar la satisfacción de los empleados y reducir la rotación, lo que está vinculado a la satisfacción de los clientes. El sitio web propuesto permitiría calificaciones en á
El documento presenta los programas de capacitación en comunicación y servicio al cliente ofrecidos por el Grupo Constructive Communications. Los programas se enfocan en mejorar la cultura de servicio, resolución de quejas de clientes, comunicación de expectativas, empoderamiento del personal y satisfacción de las necesidades del personal y clientes. Los talleres se imparten en inglés y español y están diseñados para fomentar la excelencia en la hospitalidad.
Este documento proporciona instrucciones en inglés para camaristas en tres situaciones comunes: 1) pedir entrada a la habitación para limpiar, 2) regresar más tarde a limpiar, y 3) cuando el huésped no desea limpieza. También incluye expresiones para ofrecer servicio de cortesía y cantidades de tiempo comunes. El objetivo es ayudar a los camaristas a comunicarse efectivamente con los huéspedes en inglés.
Este documento presenta "El Programa del Spa", un curso de inglés de aproximadamente 25 horas diseñado para terapeutas de spa, recepcionistas y personal de valet para mejorar su comunicación en inglés. El programa cubre vocabulario y fraseología relacionados con materiales, guiones de servicio, beneficios de tratamientos, partes del cuerpo y enfermedades, así como inglés esencial como números, horas, preposiciones y verbos. El curso puede tomarse en sesiones de una o dos horas por semana o en un
El documento anuncia una "Casa Abierta" el viernes 13 de diciembre de 19 a 21 horas en Prolingua para conocer sus programas de inglés, incluidas clases gratuitas de observación de inglés básico, inglés laboral y el club de conversación ejecutivo en inglés. También ofrece un programa de capacitación en inglés para el personal de recepción de hoteles, reconociendo la importancia del idioma inglés y la capacitación en servicio en la industria hotelera. Proporciona opciones de
Este documento discute la importancia de la comunicación efectiva y ofrece consejos para asegurar que los mensajes sean entendidos y cumplidos. Sugiere inspeccionar las comunicaciones para asegurar que sean sencillas, explícitas y permitan preguntas, y que se usen varios canales como correo electrónico, videos y redes sociales para reforzar el mensaje. También recomienda empezar las conversaciones de manera positiva, determinar las causas del incumplimiento y hacer preguntas para mejorar la situación. El autor concluye que
Destruyendo el mito que la excelencia en servicio yla habilidad de resolver quejas no es territorio solo de marcas como Ritz Carlton...esta ahi para todos si quieres invertir la esfuerza
El documento habla sobre los problemas comunes en la cultura laboral como bajas calificaciones en encuestas de servicio, quejas constantes sobre la calidad del servicio, pobre comunicación y trabajo en equipo y alto índice de rotación de personal. Estos problemas no son culpa de individuos sino de la cultura laboral existente en el departamento u organización. La encuesta de cultura laboral ofrece un diagnóstico anónimo para identificar áreas problemáticas y hacer recomendaciones para mejorar los resultados.
Este documento presenta dos programas de capacitación en inglés dirigidos a trabajadores de la industria hotelera: "Hospitality Expressions" y "Constructive Communications". "Hospitality Expressions" ofrece entrenamiento en vocabulario técnico para diferentes roles como meseros, cocineros y personal de spa. "Constructive Communications" se enfoca en habilidades de servicio al cliente como resolución de quejas y manejo de llamadas telefónicas. El documento también proporciona detalles sobre los beneficios que estos programas pueden brindar a los hote
This document provides an overview of a training seminar on conflict resolution and guest services. The seminar covers topics such as understanding why people complain, managing expectations about service, improving communication with guests, pleasing unhappy guests, developing a positive service culture, and resolving complaints effectively. It emphasizes the importance of prioritizing guest satisfaction and discusses challenges like average reviews online. The document outlines techniques for listening, empathizing, apologizing, responding to and notifying guests about issues. Overall, the seminar aims to equip staff with skills for providing excellent guest service and handling conflicts respectfully.
capacitacion hotelera, recepcion, cultura servicioConstructive communications...Christian Alexander
Constructive Communications es un grup de capacitacion basado en la zona Puerto Vallarta/Riviera Nayarit dedicado a la capacitacion en ingles a los que tienen mucho contacto con huespedes
The document discusses the importance of meeting guest expectations in the hospitality industry. It notes that guests who feel their expectations are not met may feel resentful, insecure, or cynical. The key to success is meeting guest expectations, which establishes and re-establishes trust. It provides tips for front-line staff, such as smiling and greeting guests, using guests' names, being empathetic, accelerating service for guests in a hurry, and taking responsibility to ensure guest needs are met. Taking care of even difficult guests could result in positive online reviews that influence other guests.
The document provides a list of common materials used in spa treatments. It includes the English and Spanish translations of over 30 items, such as aromatherapy, baby powder, balm, candle, citric oil, colagen, cotton, cream, elixir, enamel, exfoliant, file, fragrance, gel, glove, herbal wrap, lotion, mask, massage cream, massage oil, massage table, make-up, make-up remover, mystic, oil, rock, seed, serum, sheet, stone, sunblock, towel, vial, and veil. The list is intended to expand the user's spa vocabulary in both English and Spanish.
This document provides an overview of day one of a hotel guest services training course. The objectives are to improve communication with guests by understanding why people complain and guest and hotel dynamics. Other topics covered include service culture, priorities in guest service, resolving complaints, the impact of reviews online, body language, and the importance of complaints. Interactive exercises are included to have participants rate and discuss potential guest complaints or problems. The goal is to provide high-quality service and resolve any issues that arise.
1. VIVELO
SALUDAR
¡SE EL PRIMERO PARA SALUDAR!
AYUDANOS A HACER NUESTRO HOTEL EL HOTEL MAS
AMIGABLE
GOOD MORNING
GUD MORNING-BUENOS DIAS
GOOD AFTERNOON
GUD AFTURNUN-BUENAS TARDES
GOOD EVENING
GUD IVNING-BUENAS NOCHES (CUANDO RECIBIMOS A ALGUIEN EN LA NOCHE)
GOOD NIGHT
GUD NAIT-BUENAS NOCHES (PARA DESPIDIRSE)
HOW ARE YOU TODAY?...THIS EVENING
JAU AR LLU TUDEI?..DIS IVNING?—COMO ESTA UD. ESTE DIA? ESTA NOCHE?
HAVE A GOOD DAY...EVENING
JAV A GUD DEI...IVNING—QUE TENGA BUEN DIA...NOCHE
HOW MAY I BE OF SERVICE TO YOU TODAY?
JAU MEI AI BI AV SURVES TODEI?-COMO LE PUEDO SERVIR
IT IS A PLEASURE TO SERVE YOU
IT’S A PLESHUR TU SURV LLU- UN PLACER SERVIRLE
IS THERE ANYTHING ELSE I CAN DO FOR YOU TODAY?
IZ DER ENITING ELS AI KEN DU FOR LLU TUDEI?- ¿HAY ALGO MAS EN QUE LE PUEDO SERVIR
HOY?