Microsoft Dynamics POS 2009 can be installed on one or multiple computers. When installing on multiple computers, one should be designated as the main computer which will contain the store database. The other computers will communicate with the main computer over the network. Ports on the firewall of the main computer may need to be opened to allow communication between computers. The software can also be upgraded from previous versions of Microsoft Dynamics POS. Proper preparation is required before installing Microsoft Dynamics POS 2009.
This document provides an overview and instructions for using the Openbravo Web POS graphical user interface (GUI). It describes the main layout including the ticket area, message area, numerical pad, tabs and menu. It outlines the main flows such as login, scanning products, manual entry, browsing, searching, editing tickets, assigning customers, and various payment and cash management functions. It also provides information on working offline and with the Openbravo back office system.
This document provides an overview of Apache Giraph, an open source system for processing large graphs distributed across clusters. It discusses how Giraph implements Google's Pregel model using Hadoop and allows processing billion-edge graphs through its bulk synchronous parallel programming model. Key points covered include Giraph's architecture, programming model based on vertices sending messages to other vertices, example applications like ranking and community detection, and improvements to performance through use of Netty for messaging.
Apache Giraph: start analyzing graph relationships in your bigdata in 45 minu...rhatr
Apache Giraph allows users to start analyzing graph relationships in big data within 45 minutes. It is an Apache Hadoop-based framework for graph processing that uses the Bulk Synchronous Parallel (BSP) model. Giraph allows for extracting graph relationships from unstructured data and iterative, exploratory analytics on large graphs distributed across a cluster. It provides a programming model and API for graph processing that leverages Hadoop and HDFS for storage and parallelism.
Unipro Retail POS is a comprehensive retail ERP solution with modules for point of sale, inventory management, purchasing, merchandising, customer loyalty, mobility, and more. It provides features like barcode scanning, multiple payment options, promotions, returns processing, and reporting across stores. The system aims to help retailers efficiently manage day-to-day operations and make data-driven business decisions.
The document provides information about visiting Beijing, China. It recommends visiting in the spring for mild weather, and suggests popular tourist destinations like the Great Wall, Summer Palace, Olympic Park, and tasting traditional food. Beijing has many cultural sites to see like the Forbidden City, parks, shopping malls, and Beijing has hosted notable events like the 2008 Summer Olympics. Photos show landmarks like the Great Wall, Beijing Stadium, Tiananmen Square, and popular areas like Wangfujing Street. Brief descriptions introduce Chinese culture, cuisine, people, universities, and festivals.
This document summarizes a presentation about criteria for sustainable biomaterials. It introduces the Sustainable Biomaterials Collaborative, which is working to develop guidelines for sustainable biomaterials across their lifecycle from feedstock sourcing to end of life. The presentation notes that not all biobased products are equally sustainable and discusses various challenges around ensuring biomass feedstocks are grown sustainably, products are recyclable or compostable, and labeling is clear.
This document discusses the connections between wasting and climate change. Some of the key points made include:
1. 54% of waste is sent to landfills, which are a top source of methane emissions, a potent greenhouse gas.
2. Incinerators produce more carbon dioxide emissions per megawatt-hour than coal, oil, or natural gas power plants. They also require waste to operate.
3. Unchecked consumption and single-use items contribute greatly to waste. Composting and recycling programs are better alternatives that prevent emissions.
This document provides an overview and instructions for using the Openbravo Web POS graphical user interface (GUI). It describes the main layout including the ticket area, message area, numerical pad, tabs and menu. It outlines the main flows such as login, scanning products, manual entry, browsing, searching, editing tickets, assigning customers, and various payment and cash management functions. It also provides information on working offline and with the Openbravo back office system.
This document provides an overview of Apache Giraph, an open source system for processing large graphs distributed across clusters. It discusses how Giraph implements Google's Pregel model using Hadoop and allows processing billion-edge graphs through its bulk synchronous parallel programming model. Key points covered include Giraph's architecture, programming model based on vertices sending messages to other vertices, example applications like ranking and community detection, and improvements to performance through use of Netty for messaging.
Apache Giraph: start analyzing graph relationships in your bigdata in 45 minu...rhatr
Apache Giraph allows users to start analyzing graph relationships in big data within 45 minutes. It is an Apache Hadoop-based framework for graph processing that uses the Bulk Synchronous Parallel (BSP) model. Giraph allows for extracting graph relationships from unstructured data and iterative, exploratory analytics on large graphs distributed across a cluster. It provides a programming model and API for graph processing that leverages Hadoop and HDFS for storage and parallelism.
Unipro Retail POS is a comprehensive retail ERP solution with modules for point of sale, inventory management, purchasing, merchandising, customer loyalty, mobility, and more. It provides features like barcode scanning, multiple payment options, promotions, returns processing, and reporting across stores. The system aims to help retailers efficiently manage day-to-day operations and make data-driven business decisions.
The document provides information about visiting Beijing, China. It recommends visiting in the spring for mild weather, and suggests popular tourist destinations like the Great Wall, Summer Palace, Olympic Park, and tasting traditional food. Beijing has many cultural sites to see like the Forbidden City, parks, shopping malls, and Beijing has hosted notable events like the 2008 Summer Olympics. Photos show landmarks like the Great Wall, Beijing Stadium, Tiananmen Square, and popular areas like Wangfujing Street. Brief descriptions introduce Chinese culture, cuisine, people, universities, and festivals.
This document summarizes a presentation about criteria for sustainable biomaterials. It introduces the Sustainable Biomaterials Collaborative, which is working to develop guidelines for sustainable biomaterials across their lifecycle from feedstock sourcing to end of life. The presentation notes that not all biobased products are equally sustainable and discusses various challenges around ensuring biomass feedstocks are grown sustainably, products are recyclable or compostable, and labeling is clear.
This document discusses the connections between wasting and climate change. Some of the key points made include:
1. 54% of waste is sent to landfills, which are a top source of methane emissions, a potent greenhouse gas.
2. Incinerators produce more carbon dioxide emissions per megawatt-hour than coal, oil, or natural gas power plants. They also require waste to operate.
3. Unchecked consumption and single-use items contribute greatly to waste. Composting and recycling programs are better alternatives that prevent emissions.
This document lists several cannabis strains including super lemon haze, super lemon skunk, nebula, cheese, blue cheese, jack 47, california orange, withe widow, and jack herer.
Psbe2 08 research methods 2011-2012 - week 1Vlady Fckfb
This document outlines the objectives and content of a research methods course. The course aims to discuss the scientific process in psychology, experimental design principles, and ethical issues in research. Key topics include research designs, data acquisition and analysis, and evaluating research methods. Readings include chapters 1-9 and 13 from a custom McGraw-Hill textbook. Assessment includes a multiple choice exam. The document provides an overview of the course structure, readings, and podcasts to support student learning.
This document discusses opportunities for corporate involvement in organics recovery and biobased materials. It provides an overview of issues with petroleum-based plastics like their non-renewable source and negative environmental impacts. The benefits of composting organics and using biobased products are outlined. Various biobased materials from history are shown as alternatives to plastics. The document argues that biobased materials can replace some conventional plastics while being fully biodegradable and made from renewable resources. It notes that research and development in biobased alternatives is growing.
The Eucharist, also known as Holy Communion, refers to Jesus Christ being truly present in the bread and wine through transubstantiation. According to Catholic doctrine, the bread and wine literally become the body and blood of Jesus during Mass. This is supported by several references in the Bible to prefigurations of the Eucharist, including Melchizedek's offering of bread and wine, manna from heaven, and the Passover meal. Jesus explicitly states that his flesh is "true food" and his blood is "true drink" during the Last Supper, intending his words to be understood literally.
This document provides a Glosa to English dictionary containing over 1000 words. It lists the words alphabetically in Glosa with their English translations. Some notes are provided on word origins and parts of speech. The dictionary is intended to cover a basic vocabulary for international communication and includes the most useful words.
World Nuclear is a quarterly magazine published by the World Nuclear Association that provides information on nuclear power, nuclear energy, and nuclear technology. The magazine covers topics such as nuclear power plant construction, operation and decommissioning, nuclear fuel production and waste management, non-power nuclear applications, and nuclear industry news and analysis.
Modern humans first migrated out of Africa around 200,000 years ago and gradually spread to populate Eurasia, Australia, and the Americas. Around 17,000 years ago during the last ice age, the first humans are believed to have migrated from Siberia to Alaska across the Bering Strait land bridge as they followed animal herds. They then gradually moved south along the coastlines to populate the Americas. Alternative theories propose that some groups may have reached the Americas earlier via water travel along the Pacific coastlines. The specifics of how and when the earliest Paleo-Indians populated the Americas continues to be debated by researchers.
The document provides biographical information about Prof. Loutfy Hamid Madkour including his educational background and research interests. It also lists 20 scholarly publications by Prof. Madkour in the fields of physical chemistry, electrochemistry, corrosion inhibition, and related areas. The publications are listed in descending chronological order and include journal articles, book chapters, and conference presentations published between 1985-2012.
This document provides an overview and instructions for integrating Microsoft CRM with Avaya Contact Center Express Desktop. Key points include:
- MS CRM Gui Plug-in allows agents to view and edit Microsoft CRM records within the Contact Center Express Desktop interface.
- MS CRM Svc Plug-in collects Microsoft CRM activities from a public queue and distributes them to agents as work items.
- The MS CRM Phonebook Synchronizer synchronizes contact data between the Microsoft CRM and ASContact databases.
The document covers installing the components, configuring the MS CRM Gui Plug-in, setting up public Microsoft CRM queues, creating programs to route CR
sReliable Locksmith Services in Austin, Texas: Your Trusted Security PartnerTXP Locksmith
There are several different kinds of Austin Locksmith services available in Austin, each of which may meet a range of requirements. Selecting the ideal locksmith is essential to guaranteeing that you have the suitable services for your unique needs. We provide a broad range of locksmith services in Austin at TXPLocksmith, and we recognize how crucial it is to choose the best locksmith for the task. Here is a quick rundown of the many kinds of Austin Locksmith along with tips for selecting the best one.
Manage SugarCRM Instance On-the-move! A proficient mobile app works online and offline. It lets you have a dynamic functionality while accessing your customers’ data on mobile devices. You can select various types of modules and layouts from SugarCRM back end. Experience a smooth access on-the-go!
This document provides instructions for using the SocialBot software to automate social bookmarking. It discusses installing and registering SocialBot, creating company and account profiles for social bookmarking sites, adding web pages to the program, preparing and submitting pages to sites, and generating submission reports. The document also cautions users against spamming sites and recommends a slow, steady approach to achieve long-term benefits without account terminations.
An intranet is a private network that allows sharing of information within a company. Using an intranet provides several benefits, including improved communication, increased productivity, and cost savings. This document recommends that companies implement an intranet and describes the key features and benefits. It proposes a phased installation process and discusses measuring the impact on employees. Overall, an intranet can give companies a competitive advantage by connecting workers and facilitating information sharing.
To use printers managed by the university's Information Technology Services (ITS), students and faculty must install the ITS Remote Printing software on their Mac OS X computer. This allows them to add network printers, log in with their ITS account credentials, and print documents while being charged per page to funds in their pre-paid ITS account. The document provides step-by-step instructions for installing the software, adding a network printer, and printing to that printer from any internet connection on or off campus. It also explains the pay-in-advance printing payment system and how to check printing charges.
App Innovation Technologies is an IT consulting company that provides web and mobile application development, enterprise solutions, and collaboration services using technologies like PHP, .NET, iOS, Android, and SharePoint. They have development teams in the US and India to deliver cost-effective, high-quality solutions. The company has experience developing web and mobile applications for clients in various industries including healthcare, automotive, and publishing. They also provide search engine optimization and custom software development services.
Manage your Magento 2 store backend from mobile with MageMob Admin extension & mobile app package. Manage products, check order details, track order fulfilment - all from your mobile app! To Know More About Product : https://www.appjetty.com/magento2-magemob-admin.htm
This document provides advice on common Microsoft licensing "gotchas" and risks organizations may face. It discusses issues such as packaging the wrong version of software, not having the correct licenses when using high availability features in virtual environments, and not obtaining the proper licenses when applications are accessed through terminal services. The document recommends engaging software asset managers early in projects to identify licensing risks and ensure compliance. It also suggests negotiating with Microsoft and exploring options like deploying Office 365 when licensing issues are discovered.
Foison Technology Solution Pvt. Ltd. offers IT solutions and services including IT outsourcing, project management, and an accounting management system called FAMS. FAMS is an ERP software that handles accounting, transactions, reports, and security features to help companies manage their finances. It follows Indian accounting standards and includes modules for transactions, reports, user roles, and backups.
This document provides an overview and guide for developing extensions for the Magento eCommerce platform. It begins with an overview of Magento's architecture including code pools, modules, and themes. The guide then walks through an example news management extension, covering code setup and configuration, design setup, frontend and backend development. It discusses best practices for extension structure, dependencies, templates, and more. Appendices provide additional recommendations for building trusted, high-quality extensions adhering to Magento standards and best practices.
This document lists several cannabis strains including super lemon haze, super lemon skunk, nebula, cheese, blue cheese, jack 47, california orange, withe widow, and jack herer.
Psbe2 08 research methods 2011-2012 - week 1Vlady Fckfb
This document outlines the objectives and content of a research methods course. The course aims to discuss the scientific process in psychology, experimental design principles, and ethical issues in research. Key topics include research designs, data acquisition and analysis, and evaluating research methods. Readings include chapters 1-9 and 13 from a custom McGraw-Hill textbook. Assessment includes a multiple choice exam. The document provides an overview of the course structure, readings, and podcasts to support student learning.
This document discusses opportunities for corporate involvement in organics recovery and biobased materials. It provides an overview of issues with petroleum-based plastics like their non-renewable source and negative environmental impacts. The benefits of composting organics and using biobased products are outlined. Various biobased materials from history are shown as alternatives to plastics. The document argues that biobased materials can replace some conventional plastics while being fully biodegradable and made from renewable resources. It notes that research and development in biobased alternatives is growing.
The Eucharist, also known as Holy Communion, refers to Jesus Christ being truly present in the bread and wine through transubstantiation. According to Catholic doctrine, the bread and wine literally become the body and blood of Jesus during Mass. This is supported by several references in the Bible to prefigurations of the Eucharist, including Melchizedek's offering of bread and wine, manna from heaven, and the Passover meal. Jesus explicitly states that his flesh is "true food" and his blood is "true drink" during the Last Supper, intending his words to be understood literally.
This document provides a Glosa to English dictionary containing over 1000 words. It lists the words alphabetically in Glosa with their English translations. Some notes are provided on word origins and parts of speech. The dictionary is intended to cover a basic vocabulary for international communication and includes the most useful words.
World Nuclear is a quarterly magazine published by the World Nuclear Association that provides information on nuclear power, nuclear energy, and nuclear technology. The magazine covers topics such as nuclear power plant construction, operation and decommissioning, nuclear fuel production and waste management, non-power nuclear applications, and nuclear industry news and analysis.
Modern humans first migrated out of Africa around 200,000 years ago and gradually spread to populate Eurasia, Australia, and the Americas. Around 17,000 years ago during the last ice age, the first humans are believed to have migrated from Siberia to Alaska across the Bering Strait land bridge as they followed animal herds. They then gradually moved south along the coastlines to populate the Americas. Alternative theories propose that some groups may have reached the Americas earlier via water travel along the Pacific coastlines. The specifics of how and when the earliest Paleo-Indians populated the Americas continues to be debated by researchers.
The document provides biographical information about Prof. Loutfy Hamid Madkour including his educational background and research interests. It also lists 20 scholarly publications by Prof. Madkour in the fields of physical chemistry, electrochemistry, corrosion inhibition, and related areas. The publications are listed in descending chronological order and include journal articles, book chapters, and conference presentations published between 1985-2012.
This document provides an overview and instructions for integrating Microsoft CRM with Avaya Contact Center Express Desktop. Key points include:
- MS CRM Gui Plug-in allows agents to view and edit Microsoft CRM records within the Contact Center Express Desktop interface.
- MS CRM Svc Plug-in collects Microsoft CRM activities from a public queue and distributes them to agents as work items.
- The MS CRM Phonebook Synchronizer synchronizes contact data between the Microsoft CRM and ASContact databases.
The document covers installing the components, configuring the MS CRM Gui Plug-in, setting up public Microsoft CRM queues, creating programs to route CR
sReliable Locksmith Services in Austin, Texas: Your Trusted Security PartnerTXP Locksmith
There are several different kinds of Austin Locksmith services available in Austin, each of which may meet a range of requirements. Selecting the ideal locksmith is essential to guaranteeing that you have the suitable services for your unique needs. We provide a broad range of locksmith services in Austin at TXPLocksmith, and we recognize how crucial it is to choose the best locksmith for the task. Here is a quick rundown of the many kinds of Austin Locksmith along with tips for selecting the best one.
Manage SugarCRM Instance On-the-move! A proficient mobile app works online and offline. It lets you have a dynamic functionality while accessing your customers’ data on mobile devices. You can select various types of modules and layouts from SugarCRM back end. Experience a smooth access on-the-go!
This document provides instructions for using the SocialBot software to automate social bookmarking. It discusses installing and registering SocialBot, creating company and account profiles for social bookmarking sites, adding web pages to the program, preparing and submitting pages to sites, and generating submission reports. The document also cautions users against spamming sites and recommends a slow, steady approach to achieve long-term benefits without account terminations.
An intranet is a private network that allows sharing of information within a company. Using an intranet provides several benefits, including improved communication, increased productivity, and cost savings. This document recommends that companies implement an intranet and describes the key features and benefits. It proposes a phased installation process and discusses measuring the impact on employees. Overall, an intranet can give companies a competitive advantage by connecting workers and facilitating information sharing.
To use printers managed by the university's Information Technology Services (ITS), students and faculty must install the ITS Remote Printing software on their Mac OS X computer. This allows them to add network printers, log in with their ITS account credentials, and print documents while being charged per page to funds in their pre-paid ITS account. The document provides step-by-step instructions for installing the software, adding a network printer, and printing to that printer from any internet connection on or off campus. It also explains the pay-in-advance printing payment system and how to check printing charges.
App Innovation Technologies is an IT consulting company that provides web and mobile application development, enterprise solutions, and collaboration services using technologies like PHP, .NET, iOS, Android, and SharePoint. They have development teams in the US and India to deliver cost-effective, high-quality solutions. The company has experience developing web and mobile applications for clients in various industries including healthcare, automotive, and publishing. They also provide search engine optimization and custom software development services.
Manage your Magento 2 store backend from mobile with MageMob Admin extension & mobile app package. Manage products, check order details, track order fulfilment - all from your mobile app! To Know More About Product : https://www.appjetty.com/magento2-magemob-admin.htm
This document provides advice on common Microsoft licensing "gotchas" and risks organizations may face. It discusses issues such as packaging the wrong version of software, not having the correct licenses when using high availability features in virtual environments, and not obtaining the proper licenses when applications are accessed through terminal services. The document recommends engaging software asset managers early in projects to identify licensing risks and ensure compliance. It also suggests negotiating with Microsoft and exploring options like deploying Office 365 when licensing issues are discovered.
Foison Technology Solution Pvt. Ltd. offers IT solutions and services including IT outsourcing, project management, and an accounting management system called FAMS. FAMS is an ERP software that handles accounting, transactions, reports, and security features to help companies manage their finances. It follows Indian accounting standards and includes modules for transactions, reports, user roles, and backups.
This document provides an overview and guide for developing extensions for the Magento eCommerce platform. It begins with an overview of Magento's architecture including code pools, modules, and themes. The guide then walks through an example news management extension, covering code setup and configuration, design setup, frontend and backend development. It discusses best practices for extension structure, dependencies, templates, and more. Appendices provide additional recommendations for building trusted, high-quality extensions adhering to Magento standards and best practices.
This document provides guidance on using various features of Microsoft System Center 2012, including packaging, distributing, and deploying applications using SCCM (System Center Configuration Manager). It discusses creating applications in SCCM, distributing them to distribution points, and deploying them to device collections. The document uses deploying Autodesk 3DS Max 2015 as a case study and provides step-by-step instructions for packaging, distributing, and deploying this application with SCCM.
ESPL India - A offshore software solution provider company with more than 10 years of experience dealing with all types of Software Solution.
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Comodo Patch Manager gives an administrators and MSPs control over the deployment of updates to operating systems and third-party applications on network endpoints. For more information, visit: https://goo.gl/5gEyaJ
Halfpricesoft.com released an updated version of its check printing software ezCheckPrinting in 2010. This software allows businesses to customize their checks by adding logos and modifying fonts. It helps businesses promote their brand when customers and vendors see their customized checks. The software is easy to use and installs quickly, allowing checks to be printed immediately. It also helps businesses organize check information and generate reports for tax purposes. The software is affordable and offers a free version for businesses that complete offers from TrialPay advertisers.
Fast Accounting is accounting software for medium and small businesses that has been developed since 1997. It consists of 16 modules to manage accounting, cash, sales, purchases, inventory, expenses and more. Over 8,500 customers use Fast Accounting, which has received several awards. It can be used as a windows or web application and allows remote access for multiple offices.
The Microsoft Dynamics CRM 4.0 User’s Guide provides instructions for common CRM tasks like managing records, sharing data, importing and exporting information, running reports, and using workflows. It includes sections on getting started with the CRM interface, finding and organizing data, personalizing settings, and collaborating with other users through communication and sharing features. The guide offers step-by-step explanations of key CRM functions to help users efficiently manage customer information and business processes.
Microsoft Windows Intune getting started guide dec 2012 releaseDavid J Rosenthal
Get the most out of Windows Intune.
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The document provides a 10 step guide for small businesses to plan and build an effective website. Step 1 discusses the importance of planning, including defining customers and mission, choosing a domain name, considering graphic elements, and setting budgets. Key aspects are understanding the website's purpose is to attract and enable customers, choosing an appropriate domain name, and establishing budgets for various development aspects.
Measures in SQL (SIGMOD 2024, Santiago, Chile)Julian Hyde
SQL has attained widespread adoption, but Business Intelligence tools still use their own higher level languages based upon a multidimensional paradigm. Composable calculations are what is missing from SQL, and we propose a new kind of column, called a measure, that attaches a calculation to a table. Like regular tables, tables with measures are composable and closed when used in queries.
SQL-with-measures has the power, conciseness and reusability of multidimensional languages but retains SQL semantics. Measure invocations can be expanded in place to simple, clear SQL.
To define the evaluation semantics for measures, we introduce context-sensitive expressions (a way to evaluate multidimensional expressions that is consistent with existing SQL semantics), a concept called evaluation context, and several operations for setting and modifying the evaluation context.
A talk at SIGMOD, June 9–15, 2024, Santiago, Chile
Authors: Julian Hyde (Google) and John Fremlin (Google)
https://doi.org/10.1145/3626246.3653374
Most important New features of Oracle 23c for DBAs and Developers. You can get more idea from my youtube channel video from https://youtu.be/XvL5WtaC20A
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DDS Security Version 1.2 was adopted in 2024. This revision strengthens support for long runnings systems adding new cryptographic algorithms, certificate revocation, and hardness against DoS attacks.
Neo4j - Product Vision and Knowledge Graphs - GraphSummit ParisNeo4j
Dr. Jesús Barrasa, Head of Solutions Architecture for EMEA, Neo4j
Découvrez les dernières innovations de Neo4j, et notamment les dernières intégrations cloud et les améliorations produits qui font de Neo4j un choix essentiel pour les développeurs qui créent des applications avec des données interconnectées et de l’IA générative.
WhatsApp offers simple, reliable, and private messaging and calling services for free worldwide. With end-to-end encryption, your personal messages and calls are secure, ensuring only you and the recipient can access them. Enjoy voice and video calls to stay connected with loved ones or colleagues. Express yourself using stickers, GIFs, or by sharing moments on Status. WhatsApp Business enables global customer outreach, facilitating sales growth and relationship building through showcasing products and services. Stay connected effortlessly with group chats for planning outings with friends or staying updated on family conversations.
Hand Rolled Applicative User ValidationCode KataPhilip Schwarz
Could you use a simple piece of Scala validation code (granted, a very simplistic one too!) that you can rewrite, now and again, to refresh your basic understanding of Applicative operators <*>, <*, *>?
The goal is not to write perfect code showcasing validation, but rather, to provide a small, rough-and ready exercise to reinforce your muscle-memory.
Despite its grandiose-sounding title, this deck consists of just three slides showing the Scala 3 code to be rewritten whenever the details of the operators begin to fade away.
The code is my rough and ready translation of a Haskell user-validation program found in a book called Finding Success (and Failure) in Haskell - Fall in love with applicative functors.
Unveiling the Advantages of Agile Software Development.pdfbrainerhub1
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Microsoft has added an excellent new extension in PostgreSQL on their Azure Platform. This session, presented at Posette 2024, covers what Query Store is and the types of information you can get out of it.
Flutter is a popular open source, cross-platform framework developed by Google. In this webinar we'll explore Flutter and its architecture, delve into the Flutter Embedder and Flutter’s Dart language, discover how to leverage Flutter for embedded device development, learn about Automotive Grade Linux (AGL) and its consortium and understand the rationale behind AGL's choice of Flutter for next-gen IVI systems. Don’t miss this opportunity to discover whether Flutter is right for your project.
UI5con 2024 - Boost Your Development Experience with UI5 Tooling ExtensionsPeter Muessig
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SMS API Integration in Saudi Arabia| Best SMS API ServiceYara Milbes
Discover the benefits and implementation of SMS API integration in the UAE and Middle East. This comprehensive guide covers the importance of SMS messaging APIs, the advantages of bulk SMS APIs, and real-world case studies. Learn how CEQUENS, a leader in communication solutions, can help your business enhance customer engagement and streamline operations with innovative CPaaS, reliable SMS APIs, and omnichannel solutions, including WhatsApp Business. Perfect for businesses seeking to optimize their communication strategies in the digital age.
Introducing Crescat - Event Management Software for Venues, Festivals and Eve...Crescat
Crescat is industry-trusted event management software, built by event professionals for event professionals. Founded in 2017, we have three key products tailored for the live event industry.
Crescat Event for concert promoters and event agencies. Crescat Venue for music venues, conference centers, wedding venues, concert halls and more. And Crescat Festival for festivals, conferences and complex events.
With a wide range of popular features such as event scheduling, shift management, volunteer and crew coordination, artist booking and much more, Crescat is designed for customisation and ease-of-use.
Over 125,000 events have been planned in Crescat and with hundreds of customers of all shapes and sizes, from boutique event agencies through to international concert promoters, Crescat is rigged for success. What's more, we highly value feedback from our users and we are constantly improving our software with updates, new features and improvements.
If you plan events, run a venue or produce festivals and you're looking for ways to make your life easier, then we have a solution for you. Try our software for free or schedule a no-obligation demo with one of our product specialists today at crescat.io
Do you want Software for your Business? Visit Deuglo
Deuglo has top Software Developers in India. They are experts in software development and help design and create custom Software solutions.
Deuglo follows seven steps methods for delivering their services to their customers. They called it the Software development life cycle process (SDLC).
Requirement — Collecting the Requirements is the first Phase in the SSLC process.
Feasibility Study — after completing the requirement process they move to the design phase.
Design — in this phase, they start designing the software.
Coding — when designing is completed, the developers start coding for the software.
Testing — in this phase when the coding of the software is done the testing team will start testing.
Installation — after completion of testing, the application opens to the live server and launches!
Maintenance — after completing the software development, customers start using the software.
GraphSummit Paris - The art of the possible with Graph TechnologyNeo4j
Sudhir Hasbe, Chief Product Officer, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
3. Contents i
Contents
1 Welcome
Microsoft Dynamics POS 2009.............................................................1
Set up POS hardware...........................................................................2
Find more information...........................................................................3
2 Installation
Before you install..................................................................................7
Install Microsoft Dynamics POS 2009 on the main computer................10
Install Microsoft Dynamics POS 2009 on additional computers ............14
Uninstall Microsoft Dynamics POS 2009...............................................17
3 Start the program and set up the store
Start and exit Microsoft Dynamics POS 2009 .......................................20
Activate and register Microsoft Dynamics POS.....................................21
Roadmap: Quickly set up the store.......................................................22
Checklist: Complete store setup ...........................................................24
4 Frequently asked questions
FAQ: About getting started ...................................................................27
5 Accessibility
Accessibility Products and Services from Microsoft ..............................29
5. Welcome
Microsoft Dynamics POS 2009 1
Microsoft Dynamics POS 2009
Power, ease-of-use, and flexibility for retailers
Microsoft Dynamics® POS 2009 provides independent retailers with an
affordable, easy-to-use, and powerful point-of-sale solution.
Retailers can use Microsoft Dynamics POS to serve customers effectively, maintain tight control
over business performance, and keep pace with competitors. Microsoft Dynamics POS can help
you:
Get up and running quickly with intuitive wizards for setting up the store, importing
information, creating purchase orders, managing inventory, updating prices, and other tasks.
Manage and track inventory, customers, and suppliers efficiently.
Manage both front-office retail operations and back-office accounting with a true solution
suite.
Automate transaction processing start-to-finish.
Deliver professional, personalized service to improve customer satisfaction, market more
effectively, and expand sales reach.
Analyze sales information and make confident decisions based on flexible, real-time reports.
Manage store and employee information to help protect sensitive information, reduce
shrinkage and fraud, and manage employees more effectively.
Microsoft Dynamics POS is a single program with two views.
POS View is the point-of-sale screen cashiers use to process transactions and returns, look
up items and customer information, receive inventory, and do other daily register tasks.
Manager View is a convenient and central location for managing inventory and store
information; for example, creating reports and purchase orders, receiving inventory, and
managing customer and employee information.
When used with Intuit QuickBooks, retailers can automate accounting with inventory
management and other day-to-day, retail business processes.
Microsoft Dynamics POS works with many popular POS hardware devices, such as cash drawers,
receipt printers, and bar code scanners.
Getting started – the big picture
Here is the path to getting up and running with Microsoft Dynamics POS, so you can quickly
start ringing up sales:
Make sure the computers, network, and
POS hardware devices have been set up.
See your Microsoft Certified
Partner and page 7.
Install Microsoft Dynamics POS. See page 6.
Start Microsoft Dynamics POS and
complete the startup wizards.
See page 20.
Set up the store in Microsoft Dynamics POS.
Start ringing up sales.
See page 22.
6. Welcome
Set up POS hardware 2
Set up POS hardware
Use new or existing devices to help automate the store
You can connect one or more point-of-sale (POS) hardware devices to
the computer; for example, a cash drawer, receipt printer, bar code
scanner, customer-facing payment terminal, check reader (MICR), PIN
pad, line display, magnetic stripe reader (MSR), or signature capture
device.
Set up POS hardware
While you can add and remove POS hardware at any time, installing the devices before
installing Microsoft Dynamics POS can make the installation process go more smoothly.
1 Connect each POS hardware device and install the device’s software according to the
manufacturer’s instructions. Typically, the device’s manufacturer provides configuration
software on a CD that accompanies the device.
Some devices work with Microsoft Dynamics POS simply by connecting them to the
computer – no software or setup required.
Note
Whether you connect the device first or install the software first varies by the device and
manufacturer.
Some POS hardware devices can be connected to a second device, which is then connected
to the computer. For example, you can connect a cash drawer, line display, or MICR/printer
to the computer or to a receipt printer. You can also connect an MSR (magnetic stripe
reader) or PIN pad to the computer or to a signature capture device.
Make sure you connect each device to the proper port using the proper cable.
2 If necessary, download and install the device’s OPOS service objects from the device
manufacturer’s Web site. (OPOS is a Windows interface standard for POS hardware.)
Note
Review the system requirements and setup instructions before downloading.
Microsoft recommends installing Common Control Objects whenever you install an OPOS
hardware device. Installing a new device’s OPOS software can sometimes overwrite
previously installed Common Control Objects.
3 Configure and test each device according to the manufacturer’s instructions before using it
with Microsoft Dynamics POS.
IMPORTANT
Installing POS hardware correctly is essential if it is to work properly with Microsoft Dynamics
POS. See your Microsoft Certified Partner for assistance.
More information
Tutorial : ―Setting Up POS Hardware‖ C:Program FilesMicrosoft
Dynamics - Point of Saleen-USHelpHardware_Demo.exe
7. Welcome
Find more information 3
Find more information
Get to know Microsoft Dynamics POS 2009
See online Help in both POS View and Manager View for more
information about Microsoft Dynamics POS and complete step-by-step
instructions. In addition, many other informative resources are available
to assist you.
Manager View Help
Manager View Help is a complete guide to using Microsoft Dynamics POS as a whole and
Manager View in particular.
In many parts of Manager View, Help is context sensitive, providing detailed explanations of
the specific controls and options you see on the screen.
On the Help menu, click Microsoft Dynamics POS Help.
-or-
Press F1.
-or-
On the toolbar, click the Help button .
POS View Help
Your guide to using every feature of POS View, POS View Help is context sensitive in many
places, providing detailed explanations of the specific controls and options you see on the
screen.
Press F1.
-or-
Click the Help button on the left side of POS View.
Manager’s Guide
The Manager’s Guide provides an overview of the features and capabilities of Manager View.
The Manager’s Guide (in PDF format) can be read on screen or printed for easy reference.
You can find the Manager’s Guide in this folder: C:Program FilesMicrosoft
Dynamics - Point of Saleen-USHelp
If you are new to Microsoft Dynamics POS, get acquainted by looking through the
first two chapters, ―First steps‖ and ―Basic settings.‖
Cashier’s Guide
The Cashier’s Guide provides an overview of the features and capabilities of POS View. The
Cashier’s Guide (in PDF format) can be read on screen or printed for easy reference.
If you are new to Microsoft Dynamics POS, get acquainted by looking through the
first two chapters, ―First steps‖ and ―Sales transactions.‖
Quick Reference card
Microsoft Dynamics POS includes a Quick Reference card for cashiers (in PDF format) that can
be printed for easy reference. The card provides keyboard shortcuts and step-by-step
instructions for common POS View tasks.
8. Find more information 4
Tutorial
"Setting Up POS Hardware" can assist you in connecting and setting up point-of-sale devices,
such as a receipt printer and scanner.
In the C:Program FilesMicrosoft Dynamics - Point of Saleen-USHelp folder, double-click
Hardware_Demo.exe.
Microsoft Certified Partners
You can also take advantage of an ongoing relationship with a Microsoft Certified Partner who
understands the unique service needs of your business.
To find a partner near you, visit the Microsoft Dynamics POS Web site at
http://www.microsoft.com/pos .
On the Web
You can find information about Microsoft Dynamics POS 2009 at the Microsoft Dynamics Web
site, including product information, updates, tips for retailers, demos, customer stories, and
additional training.
http://www.microsoft.com/pos
Community
The active newsgroup community is a great way to share information and learn from other
retailers using Microsoft Dynamics POS.
Discussions in Microsoft Dynamics – Microsoft Dynamics POS
Microsoft product support
Business Ready Enhancement Plan
Your Microsoft Dynamics POS Business Ready Enhancement Plan provides a number of exciting
benefits:
Version upgrades and product updates
Service packs and hot fixes
Access to CustomerSource and the Microsoft Knowledge Base
Unlimited online training
Lifecycle support (see http://support.microsoft.com/lifecycle)
Protected list price
The phone number for the support line is 1-888-477-7877.
For more information, contact your Microsoft Certified Partner or see
http://www.microsoft.com/dynamics/support .
Microsoft Services Premier Support
Microsoft Services Premier Support is also available.
For more information, see
http://www.microsoft.com/services/MicrosoftServices/srv_premier.aspx .
Professional Paid per Incident Support
Finally, you can obtain Professional Paid per Incident support.
For more information, see http://support.microsoft.com/?LN=en-us&scid=gp;en-
us;offerprophone&x=9&y=13 .
9. Find more information 5
Microsoft CustomerSource
CustomerSource is a Microsoft Web site that provides Microsoft customers around-the-clock
access to support resources and a multitude of tools to improve their business processes and
practices.
Information (and site access for Microsoft customers currently on a service plan)
is available at http://www.microsoft.com/dynamics/customersource.mspx .
Product information
For product information about Microsoft Dynamics POS and other Microsoft
retail, business, and accounting software, visit the Microsoft Dynamics Web site
at http://www.microsoft.com/dynamics/default.mspx .
10. 2Installation
Before you install 7
Install Microsoft Dynamics POS 2009 on the main computer 10
Install Microsoft Dynamics POS 2009 on additional computers 14
Uninstall Microsoft Dynamics POS 2009 17
11. Installation
Before you install 7
Before you install
Prepare to install Microsoft Dynamics POS 2009
You can set up Microsoft Dynamics POS 2009 on one computer or on
multiple computers. The arrangement you choose depends on how many
computers you have in the store and how you intend to use them.
Installing on one or more computers
If the store has only one computer, that computer will be used for both management and
point-of-sale tasks. It will also have the store database—the file where Microsoft Dynamics POS
keeps the store’s information.
In a multiple-computer store, you designate one computer as the main computer, which is
often set up in a back office and used for management tasks. The other computers can be used
as point-of-sale registers.
Only the main computer will contain the store database. The other computers will communicate
with the main computer through the network.
Note
You must purchase one copy of Microsoft Dynamics POS for each computer on which you want
to install the program and use POS View.
You can install the same copy of Microsoft Dynamics POS on additional computers without
activating the software if you only want to use Manager View. For example, you might want to
install Microsoft Dynamics POS on a computer in the back office and use Manager View to
receive and manage inventory.
Microsoft SQL Server
Microsoft SQL Server® 2008 Express Edition is installed along with Microsoft Dynamics POS, and
a new instance is created.
To install Microsoft Dynamics POS on more than five registers, Microsoft recommends using
Microsoft SQL Server 2008 rather than Microsoft SQL Server 2008 Express Edition, which is
included with Microsoft Dynamics POS.
If you want to use an existing instance of Microsoft SQL Server, see your Microsoft Certified
Partner for special instructions in the Microsoft Dynamics POS 2009 Implementation Guide for
PCI Compliance.
Using Microsoft Dynamics POS on multiple computers with Windows
Vista and Windows Server 2008
If Microsoft Dynamics POS is installed on more than one computer using Windows Vista® or
Windows Server® 2008, the LocalAccountTokenFilterPolicy must be turned off.
12. Before you install 8
For more information and complete instructions, see this Microsoft Knowledge Base article.
Open ports for database communication
If the store has more than one computer using Microsoft Dynamics POS, these ports must be
opened in the firewall to facilitate database communication:
The TCP port that SQL Server is listening on. For MSPOSInstance, the default port is 1976.
For other SQL Server installations, the default port is 1433.
TCP ports 139 and 445.
UDP ports 137 and 138.
The ports need to be opened only on the main computer.
The instructions below are for Windows Firewall. If you are using a third-party firewall, consult
the firewall documentation for information about opening the ports.
Note
When you enable File and Printer Sharing in Windows, Windows Firewall is automatically
opened to ports 137, 138, 139, and 445.
In most cases, open the SQL Server listening port for the local subnet only. If computers on
other subnets need access to the database, change firewall settings. For Windows Firewall, you
can change the scope of the selected exception by clicking Edit and then Change scope.
Open Windows Firewall in Windows Vista or Windows Server 2008
1 Log on to the main computer as a Windows Administrator.
2 Click Start, and then click Control Panel.
3 If needed, switch to Classic View, and then double-click Network and Sharing Center.
4 Turn on Network discovery, File sharing, and Printer sharing. For each, click the down-
arrow at right, select the Turn on... option, and then click Apply.
5 Click the Back button to return to Control Panel, and then double-click Windows Firewall.
6 Click Allow a program through Windows Firewall.
7 On the Exceptions tab, click Add port.
8 In the Name box, type a name for the port that SQL Server is listening on, such as "POS
listening port".
9 In the Port box, type the port number.
10 Make sure TCP is selected, and then click OK.
11 Verify that the File and Printer Sharing check box is selected, and then click OK.
Open Windows Firewall in Windows XP
1 Log on to the main computer as a Windows Administrator.
2 On the Start menu, click Control Panel.
3 If needed, switch to Classic View, and then double-click Windows Firewall.
4 On the Exceptions tab, click Add Port.
5 In the Name box, type a name for the port that SQL Server is listening on, such as "POS
listening port".
6 In the Port box, type the port number.
7 Make sure TCP is selected, and then click OK.
8 Select the File and Printer Sharing check box, and then click OK.
13. Before you install 9
Using Microsoft Dynamics POS with Microsoft Windows XP
When using Microsoft Dynamics POS on computers using Microsoft Windows® XP, run
Microsoft Dynamics POS as an Administrator to complete any of the following tasks:
Create, duplicate, or delete an employee
Change an employee's password, ID, or role
Create, back up, or restore the store database
Change the database connection settings
To run Microsoft Dynamics POS as an Administrator
1 Close Microsoft Dynamics POS.
2 On the Start menu, point Programs or All Programs, point to Microsoft Dynamics POS
2009, and then right-click Microsoft Dynamics POS 2009.
3 Click Run as administrator.
4 If necessary, enter the credentials of an account in the Administrators group.
Using Microsoft Dynamics POS with Intuit QuickBooks
If you plan to use Microsoft Dynamics POS with Intuit® QuickBooks, install QuickBooks and set
up the company file before you set up Microsoft Dynamics POS to share accounting
information.
Upgrading from a previous release of Microsoft Dynamics POS
You can upgrade from Microsoft Dynamics – Point of Sale 2.0 to Microsoft Dynamics POS 2009.
If you have an earlier release of Microsoft Dynamics – Point of Sale, you must first upgrade to
release 2.0.
Note
If you are upgrading from a previous release of Microsoft Dynamics POS, Microsoft
recommends that you see your Microsoft Certified Partner for assistance. If you are using a
version of Microsoft SQL Server other than Express Edition, see the Microsoft Dynamics POS
2009 Implementation Guide for PCI Compliance, for more information.
Before installing Microsoft Dynamics POS 2009, complete the following prerequisites:
Close all transaction batches by running a Z report on each register.
Settle all credit card transactions. Otherwise, you will not be able to settle those transactions.
If any employee is using "Cashier" or "Supervisor" as his employee ID, change the ID to
something else.
Make a backup of the store database and store it somewhere other than the installation
folder for Microsoft Dynamics – Point of Sale.
Uninstall Microsoft Dynamics – Point of Sale 2.0 without removing the store database. See
p. 17 for more information.
Keep in mind that all registers in the store must be running the same release of Microsoft
Dynamics POS.
Upgrading from Microsoft Dynamics RMS
For information about migrating a Microsoft Dynamics Retail Management System (RMS) Store
Operations database into Microsoft Dynamics POS 2009, see your Microsoft Certified Partner.
More information
Microsoft Dynamics POS 2009 Implementation Guide for PCI Compliance
C:Program FilesMicrosoft Dynamics - Point of Sale
en-USHelpPOS2009_PADSS_IG.pdf
Microsoft Dynamics POS Web site
http://www.microsoft.com/dynamics/pos
14. Installation
Install Microsoft Dynamics POS 2009 on the main computer 10
Install Microsoft Dynamics POS 2009
on the main computer
The Installation Wizard and startup wizards are your guides
There are four main steps to installing Microsoft Dynamics POS on the
main computer. Each step is described in detail below.
Overview
Step 1 Install Microsoft Dynamics POS
Step 2 Complete the startup wizards
Step 3 Enter basic information about the store
Step 4 Specify the POS hardware you want to use
Note
If you’re installing Microsoft Dynamics POS in a multiple-computer store, first install
Microsoft Dynamics POS on the main computer that will have the store database, and then
install Microsoft Dynamics POS on additional register computers. For more information, see
―Installing Microsoft Dynamics POS on additional computers.‖
Install Microsoft Dynamics POS on the local computer, not on a remote computer over a
network.
You must have an Internet connection to download the installation files.
If you close the install screen during installation, the installation will be interrupted, and you
might have to uninstall Microsoft .NET Framework 3.5 SP1 before you can restart the
installation.
Step 1 Install Microsoft Dynamics POS
1 Log on to the main computer as a Windows Administrator.
2 Visit the Microsoft Dynamics POS 2009 download page on CustomerSource or
PartnerSource.
3 Click Download, and then specify a location for the download file.
The file, MSDPOS2009-enUS.exe, is downloaded to the folder you specified.
4 After downloading, double-click the file.
Microsoft Dynamics POS displays the installation screeen.
Note
On the installation screen, under Resources, you can view or print these additional documents
and other resources:
Manager’s Guide
Cashier’s Guide
Quick Reference card
Setting up POS Hardware tutorial
After installation, you can find these resources here: C:Program FilesMicrosoft Dynamics -
Point of Saleen-USHelp
5 Under Install, click Microsoft Dynamics POS 2009, and then follow the on-screen
instructions.
6 At the end of the Installation Wizard, click Finish to close the wizard.
15. Install Microsoft Dynamics POS 2009 on the main computer 11
Step 2 Complete the startup wizards
1 Start Microsoft Dynamics POS. On the Start menu, point to Programs or All Programs, point
to Microsoft Dynamics POS 2009, and then click Microsoft Dynamics POS 2009.
The first time you start Microsoft Dynamics POS, the program starts the Getting Started
Wizard. Follow the on-screen instructions.
2 When the wizard asks if you want to use a new store database or an existing one, select I
want to create my new store database on this computer.
3 The Create Store Database Wizard starts. When it asks what kind of database you want to
create, select one of the following.
Create a new blank database.
-or-
Use a sample database.
Should you create an empty store database or a sample store database?
You can use a sample database to practice using Microsoft Dynamics POS. Also, the sample
information can serve as a guide for entering the store’s own information. With an empty
store database, you enter all of the store’s information from scratch.
4 Type a name for the store database.
The store database name is limited to 50 characters and cannot contain any of these
characters: ~ ! ` % ^ * _ ( ) - + = ? , . < > /
IMPORTANT
Write down the database name and computer name and keep it in a safe place. For example,
you can print this page and write the information in the space provided below.
You will need this information to install Microsoft Dynamics POS on additional computers. You
can also find this information in Microsoft Dynamics POS. In Manager View, on the Help menu,
click About Microsoft Dynamics POS.
To find the computer name in Windows XP, right-click the My Computer icon on the Desktop
and click Properties.
To find the computer name in Windows Vista, on the Start menu, click Control Panel, and then
double click System.
Database name:
Computer name:
5 Click Next to create the store database. Then click Finish to close the wizard.
If you created a sample database, the Create Password Wizard starts so you can create
passwords for the sample employees in the sample database.
Step 3 Enter basic information about the store
1 The Store Setup Wizard starts automatically.
The Store Setup Wizard is an easy way to enter basic information about the store, such as
sales tax and employee information, so you can quickly get started ringing up sales.
Note
Before you can use Microsoft Dynamics POS, you must complete the Store Settings Section of
the Store Setup Wizard to create an employee ID and password for the store owner, as well as
enter other basic information about the store.
2 To continue with the Store Setup Wizard now, click Next and follow the on-screen
instructions. To set up the store later, click Cancel – Microsoft Dynamics POS will close.
16. Install Microsoft Dynamics POS 2009 on the main computer 12
3 The Store Setup Wizard will ask you to create an employee ID and password for the store
owner.
Note
Passwords can be up to 14 characters and must comply with the current Windows security
settings on the computer.
For example, if the computer has been set up to enforce strong passwords, passwords might
need to contain certain characters, such as numbers, uppercase and lowercase letters, and
punctuation.
IMPORTANT
Write down the employee ID and password for the store owner in a safe place. For example, you
can print this page and write the information in the space provided below.
You will need this information to log on to Microsoft Dynamics POS and use the program. If you
lose this information, you will need to re-install Microsoft Dynamics POS.
Employee ID:
Password:
4 At the end of the Store Settings section of the Store Setup Wizard, click Finish to close this
section of the wizard.
Note
To close the Store Setup Wizard at any time, click Cancel. Any information you entered on
previous pages will have been saved. You can restart the Store Setup Wizard at any time from
the Settings menu in Manager View.
Microsoft Dynamics POS closes the Store Settings section of the wizard and displays the
Store Setup Wizard checklist.
5 You have completed the minimum required to start and use Microsoft Dynamics POS. The
other sections of the wizard are optional.
For example, select Employees if you want to enter basic information about the store’s
employees. Each employee who uses Microsoft Dynamics POS must have an employee ID
and password. You can also enter this information later in Manager View.
Select Inventory if you want to enter basic information about the store’s inventory. You can
create departments and categories to help organize the store’s inventory, as well as enter
information about the store’s suppliers.
6 Click Close to close the Store Setup Wizard and start the Activation Wizard.
Complete the Activation Wizard, using the product key that was provided to you by your
Microsoft Certified Partner.
7 Click Finish to close the Activation Wizard and start Microsoft Dynamics POS.
Step 4 Specify the POS hardware you want to use
1 The first time you start Microsoft Dynamics POS and whenever you start Microsoft Dynamics
POS after adding or removing hardware devices, Microsoft Dynamics POS will display a list
of hardware devices installed on the computer. This message confirms that Microsoft
Dynamics POS recognizes the hardware; you are not required to use all the listed devices
with Microsoft Dynamics POS.
17. Install Microsoft Dynamics POS 2009 on the main computer 13
Note
If you connected and installed a POS hardware device that does not appear in this list, check the
following points and then restart Microsoft Dynamics POS. Make sure:
The cable is connected properly to the computer.
The cable is connected properly to the device.
The software for the device is installed properly.
The device is configured according to the manufacturer’s instructions.
2 After you dismiss the hardware list, Microsoft Dynamics POS displays the Register
Properties dialog box.
The list of Available devices shows the devices currently installed on the computer.
Select a device and use the arrow buttons to move the devices you want Microsoft
Dynamics POS to use to the Selected devices list.
When you add a printer to the Selected devices list, Microsoft Dynamics POS displays the
Printer Properties dialog box for that printer. If you have other programs on the computer
that use this printer, select the Share printer with other programs check box.
Note
If you want to keep electronic copies of receipts, select either the Save electronic copies of
receipts check box in the Register Properties dialog box or the Save receipts to database
check box in the Printer Properties dialog box. If you select both check boxes, Microsoft
Dynamics POS will keep two electronic copies of each receipt.
More information
Getting Started, page 20 ―Start or exit Microsoft Dynamics POS‖
Getting Started, page 21 ―Activate Microsoft Dynamics POS‖
Getting Started, page 22 ―Roadmap: Quickly set up the store‖
POS View Help ―Switch between POS View and Manager View‖
Microsoft Certified Partners see special instructions in the Microsoft
Dynamics POS 2009 Implementation Guide for PCI Compliance
18. Installation
Install Microsoft Dynamics POS 2009 on additional computers 14
Install Microsoft Dynamics POS 2009
on additional computers
The Installation Wizard and startup wizards are your guides
In a multiple-computer store, you designate one computer as the main
computer, which is often set up in a back office and used for
management tasks. This computer will have the store database and is also
referred to as the “server.” Additional computers can be used as register
computers for ringing up sales and can be referred to as “clients.”
Overview
There are four main steps to installing Microsoft Dynamics POS on each additional computer
you want to use in the store. Each step is described in detail below.
Step 1 Install Microsoft Dynamics POS
Step 2 Connect to the store database
Step 3 Assign a register number
Step 4 Specify the POS hardware you want to use
Note
If you’re installing Microsoft Dynamics POS in a multiple-computer store, first install
Microsoft Dynamics POS on the main computer that will have the store database, and then
install Microsoft Dynamics POS on additional register computers. For more information, see
―Installing Microsoft Dynamics POS on the main computer.‖
Install Microsoft Dynamics POS on the local computer, not on a remote computer over a
network.
You must have an Internet connection to download the installation files.
If you close the install screen during installation, the installation will be interrupted, and you
might have to uninstall Microsoft .NET Framework 3.5 SP1 before you can restart the
installation.
Step 1 Install Microsoft Dynamics POS
1 Log on to the additional computer as a Windows Administrator.
2 Visit the Microsoft Dynamics POS 2009 download page on CustomerSource or
PartnerSource.
3 Click Download, and then specify a location for the download file.
The file, MSDPOS2009-enUS.exe, is downloaded to the folder you specified.
4 After downloading, double-click the file.
Microsoft Dynamics POS displays the installation screeen.
Note
On the installation screen, under Resources, you can view or print these additional documents
and other resources:
Manager’s Guide
Cashier’s Guide
Quick Reference card
Setting up POS Hardware tutorial
After installation, you can find these resources here: C:Program FilesMicrosoft Dynamics -
Point of Saleen-USHelp
19. Install Microsoft Dynamics POS 2009 on additional computers 15
5 Under Install, click Microsoft Dynamics POS 2009, and then follow the on-screen
instructions.
6 At the end of the Installation Wizard, click Finish to close the wizard.
Step 2 Connect to the store database
1 Start Microsoft Dynamics POS.
Microsoft Dynamics POS starts the Getting Started Wizard. Follow the on-screen
instructions.
2 When the wizard asks if you want to use a new store database or an existing one, select I
already have a store database.
Microsoft Dynamics POS displays the Change Database Connection dialog box.
3 In the Computer name box, type the name of the computer that has the store database; for
example, ―MainComputer‖.
Note
To find the computer name of the main computer, click Start, next right-click My
Computer, click Properties, and then click the Computer Name tab. You can also find this
information in Microsoft Dynamics POS on the main computer. In Manager View, on the
Help menu, click About Microsoft Dynamics POS.
Do not use ―(local)‖ for the computer name.
Microsoft Dynamics POS contacts the main computer and displays the Server Administrator
dialog box.
4 Enter an Administrator user name and password for the computer with store database.
Microsoft Dynamics POS displays the Select Database dialog box.
5 In the Database name box, select the name of the database that is currently being used by
Microsoft Dynamics POS on the main computer.
Note
For notes about the database name that you used for the main computer, see page 11. You can
also find the database name in Microsoft Dynamics POS on the main computer. In Manager
View, on the Help menu, click About Microsoft Dynamics POS.
Microsoft Dynamics POS connects to the selected database and displays the Finish page of
the Getting Started Wizard.
6 Click Finish to close the Getting Started Wizard and start the Activation Wizard.
Complete the Activation Wizard, using the product key that was provided to you by your
Microsoft Certified Partner.
7 Click Finish to close the Activation Wizard.
Step 3 Assign a register number
After the Activation Wizard closes, Microsoft Dynamics POS displays the Logon screen.
1 Log on to Microsoft Dynamics POS with the employee ID and password you created when
you installed Microsoft Dynamics POS on the main computer.
Note
For notes about the employee ID and password that you created when you installed Microsoft
Dynamics POS on the main computer, see page 12.
Microsoft Dynamics POS asks if you want to assign register number 1 to this computer.
20. Install Microsoft Dynamics POS 2009 on additional computers 16
2 Click No.
Microsoft Dynamics POS asks if you want to change the register number of this computer.
3 Click Yes.
Microsoft Dynamics POS displays the Add New Register dialog box.
4 Click Use the next available register number.
-or-
To assign a different register number, click Use the number specified below, and then type
the number.
Note
Each installation of Microsoft Dynamics POS must have a unique register number.
Step 4 Specify the POS hardware you want to use
1 Whenever you start Microsoft Dynamics POS after adding or removing hardware devices,
Microsoft Dynamics POS displays a list of devices installed on the computer. This message
simply confirms that Microsoft Dynamics POS recognizes the hardware.
Note
If you connected and installed a POS hardware device that does not appear in this list, check
the following points and then restart Microsoft Dynamics POS. Make sure:
The cable is connected properly to the computer and to the device.
The software for the device is installed properly.
The device is configured according to the manufacturer’s instructions.
2 After you dismiss the hardware list, Microsoft Dynamics POS displays the Register
Properties dialog box.
The list of Available devices shows the devices currently installed on the computer.
Select a device and use the arrow buttons to move the devices you want Microsoft
Dynamics POS to use to the Selected devices list.
When you add a printer to the Selected devices list, Microsoft Dynamics POS displays the
Printer Properties dialog box for that printer. If you have other programs on the computer
that use this printer, select the Share printer with other programs check box.
Note
If you want to keep electronic copies of receipts, select either the Save electronic copies of
receipts check box in the Register Properties dialog box or the Save receipts to database
check box in the Printer Properties dialog box. If you select both check boxes, Microsoft
Dynamics POS will keep two electronic copies of receipts.
More information
Getting Started, page 20 ―Start or exit Microsoft Dynamics POS‖
Getting Started, page 21 ―Activate Microsoft Dynamics POS‖
Getting Started, page 22 ―Roadmap: Quickly set up the store‖
POS View Help ―Switch between POS View and Manager View‖
Microsoft Certified Partners see special instructions in the Microsoft
Dynamics POS 2009 Implementation Guide for PCI Compliance
21. Installation
Uninstall Microsoft Dynamics POS 2009 17
Uninstall Microsoft Dynamics POS
2009
Easily repair or remove Microsoft Dynamics POS
Uninstalling Microsoft Dynamics POS will permanently remove Microsoft
Dynamics POS from the computer. After removal, Microsoft Dynamics
POS will no longer be available for use. You can also repair the Microsoft
Dynamics POS program files.
When you uninstall Microsoft Dynamics POS, the store database is not removed. This means
that you can safely uninstall and reinstall Microsoft Dynamics POS for troubleshooting purposes
without harming or changing the store information.
Tip
If you want to uninstall Microsoft Dynamics POS for troubleshooting, first try using the
Installation Wizard to repair the program files before you uninstall the program.
Follow the steps below, but in Step 6, click Repair instead of Uninstall in Windows Vista, or click
Change instead of Remove in Windows XP. In the Installation Wizard, select Repair.
Uninstall Microsoft Dynamics POS without removing the store
database
1 Back up the store database, and then copy the backup (.bck) file to a location other than the
hard drive.
2 Exit Microsoft Dynamics POS, including all Help windows.
3 Click Start, and then click Control Panel.
4 If needed, switch to Classic View.
5 Double-click Programs and Features (Windows Vista) or Add or Remove Programs
(Windows XP).
6 Click Microsoft Dynamics POS 2009, and then click Uninstall or Remove. Follow the
instructions on the screen.
7 If you want to reinstall, see your Microsoft Certified Partner for specific instructions.
Completely uninstall Microsoft Dynamics POS
These steps assume a standard installation of Microsoft Dynamics POS. If you are using SQL
Server 2005 or an instance of SQL Server 2008 other than the SQL Server 2008 Express instance
that was included with Microsoft Dynamics POS, the steps to uninstall will vary. Contact a
Microsoft Certified Partner for assistance.
1 Back up the store database, and then copy the backup (.bck) file to a location other than the
hard drive.
2 Exit Microsoft Dynamics POS, including all Help windows.
3 Click Start, and then click Control Panel.
4 If needed, switch to Classic View.
5 Double-click Programs and Features (Windows Vista) or Add or Remove Programs
(Windows XP).
22. Uninstall Microsoft Dynamics POS 2009 18
6 Uninstall (Remove) these programs:
Microsoft Dynamics POS 2009
Microsoft .NET Framework 3.5 SP1
Microsoft Primary Interoperability Assemblies 2005
Microsoft Visual C++ 2005 Redistributable
OPOS Common Control Objects 1.9.000
Microsoft POS for .NET 1.12
Microsoft Report Viewer Redistributable 2008 SP1
Microsoft SQL Server 2008
Click Remove, and then click OK in the Setup Support Rules dialog box if all tests passed.
Select MSPOSINSTANCE, and then click Next.
Click Finish.
Note
Do not remove other instances of Microsoft SQL Server that you might have installed on the
computer. You can remove all features of the instance.
7 If you do not have any instances of Microsoft SQL Server 2008 installed other than
MSPOSINSTANCE, click Microsoft SQL Server Native Client, and then click Remove.
8 In Windows Explorer, delete this folder:
c:Program FilesMicrosoft Dynamics – Point of Sale
IMPORTANT
Deleting this folder might send your customized report, receipt format, import settings, and
other files to the Recycle Bin.
Note
The folder listed above is the default location of the Microsoft Dynamics POS program files. If
you specified a different location during installation of Microsoft Dynamics POS, the path to this
folder will vary.
23. 3Start the program and set up the store
Start and exit Microsoft Dynamics POS 20
Activate Microsoft Dynamics POS 21
Roadmap: Quickly set up the store 22
Checklist: Complete Store setup 24
24. Start the program and set up your store
Start and exit Microsoft Dynamics POS 20
Start and exit Microsoft Dynamics POS
Quickly start ringing up sales
Before you can start Microsoft Dynamics POS, your name, employee ID,
and password must have been set up in the Store Setup Wizard or in
Manager View.
Start Microsoft Dynamics POS
1 On the Start menu, click Programs or All Programs, click Microsoft Dynamics POS 2009,
and then click Microsoft Dynamics POS 2009.
2 In the Logon dialog box, type your employee ID and password.
Tip
If you are logging on using a touch-screen, press the touch-screen keyboard button to display
the touch-screen keyboard.
Microsoft Dynamics POS starts in POS View (unless you skipped activation). Employees who
have permission can switch to Manager View by clicking the Manager View tab.
Note
The passwords in Microsoft Dynamics POS must comply with the current Windows security
settings on the computer or network. If an account lockout policy is in place, you will not be
able to log on after a certain number of failed attempts. In that event, contact your network
administrator to have your user account unlocked.
If you want to access POS View, you must activate the software. For more information, see
―Activate and register Microsoft Dynamics POS‖ on page 21.
If you are using Windows XP, consider starting Microsoft Dynamics POS as an Administrator.
See below.
Start Microsoft Dynamics POS as an administrator
On the Start menu, click Programs or All Programs, click Microsoft Dynamics POS 2009,
right-click Microsoft Dynamics POS 2009, and then click Run as administrator.
Exit POS View and Microsoft Dynamics POS
Press F6 (Tasks), and then press 8 (Exit).
-or-
Click the Exit button on the left side of POS View.
Note
Depending on your employee role settings, you might not be able to exit Microsoft Dynamics
POS.
Switch between POS View and Manager View
Click the Manager View or POS View tab.
More information
POS View Help ―Start or exit Microsoft Dynamics POS‖
Manager View Help ―Start Microsoft Dynamics POS‖
25. Start the program and set up your store
Activate and register Microsoft Dynamics POS 21
Activate and register Microsoft
Dynamics POS
Authenticate your copy of Microsoft Dynamics POS
Activation reduces software piracy and ensures that Microsoft's customers
receive the product quality they expect by authenticating your software
as a genuine, fully licensed copy. Registration ensures that your product
support is accurate and up-to-date.
Activation and registration
If you have an Internet connection, you can quickly and easily activate and register Microsoft
Dynamics POS over the Internet. Otherwise, you can activate the software by telephone.
Each copy of Microsoft Dynamics POS can only be activated on a single computer, so you will
need a separate copy of the software for each computer where you want to use Microsoft
Dynamics POS. Activation and registration are required.
Note
The one exception to the activation requirement is that you are allowed to install and use
Microsoft Dynamics POS on a back-office computer without activating, provided that computer
will not be used to process transactions. You will not be able to access POS View. You can
choose this option in the Activation Wizard.
If you ever need to reinstall Microsoft Dynamics POS on the same computer where it was
installed previously, you will need to activate the software again. Usually, you can use the same
product key you used before.
Registration ensures that Microsoft Product Support has accurate, up-to-date information to
assist you and ensures that you receive your product support information promptly.
Activate and register Microsoft Dynamics POS when first starting the
program
1 Start Microsoft Dynamics POS.
After the startup wizards, Microsoft Dynamics POS starts the Activation Wizard.
2 Follow the instructions in the wizard to activate and register the program.
You will need the product key that was provided by your Microsoft Certified Partner.
Activate and register Microsoft Dynamics POS later
1 In Manager View, on the Help menu, click Activate Dynamics POS.
2 Follow the instructions in the wizard.
Depending on your activation status, the Activation Wizard will prompt you to enter the
product key or select an activation method.
More information
POS View Help ―Start or exit Microsoft Dynamics POS‖
Manager View Help ―Activate Microsoft Dynamics POS‖
26. Start the program and set up your store
Roadmap: Quickly set up your store 22
Roadmap: Quickly set up the store
Get started quickly with the startup wizards
The first time you start Microsoft Dynamics POS, a series of short
wizards walk you through specifying initial settings. You can then begin
ringing up sales right away, while specifying more detailed settings later
as time permits.
Setting up the store in Microsoft Dynamics POS
Before you can start ringing up sales, you need to tell Microsoft Dynamics POS a few things
about the store, such as the sales tax, the employees who will be using Microsoft Dynamics POS,
and so on.
The Store Setup Wizard makes getting started with Microsoft Dynamics POS quick and easy.
You can enter just enough information to start ringing up sales right away. Later, as time allows,
you can enter more of the store information.
Getting Started Wizard
In this required wizard, you:
Agree or disagree to the terms of license agreement.
Specify whether you want to create a database or connect to one you already have.
Indicate whether or not you want to participate in the Customer Experience Improvement
Program.
Create Database Wizard
If you chose to create a new database, Microsoft Dynamics POS displays the Create Database
Wizard to help you create an initial store database.
You can create a blank database or you can start with one of two sample databases included
with Microsoft Dynamics POS; one for a fictitious toy store and the other, for a fictitious coffee
shop.
Each sample database includes inventory, employees, customers, task pads, extensive settings,
and examples of various features as they would be set up in typical stores.
27. Roadmap: Quickly set up your store 23
Offline Mode Wizard
This required wizard can help you set up offline mode, which you can use to keep the store
operational during network downtime.
Store Setup Wizard – Store Settings
If you chose to create a new database, The Store Setup Wizard helps you specify a few
important settings, such as sales tax and payment methods.
Create Password Wizard
If you chose to create one of the sample databases, Microsoft Dynamics POS displays the Create
Password Wizard to help you create temporary passwords for the sample employees in the
database.
Store Setup Wizard – Checklist
From the Store Setup Wizard’s Checklist, the wizard can help you set initial settings for basic
store information, employees, importing existing items or customers, creating departments and
categories, and sharing information with accounting programs.
Tip
You can also start the Store Setup Wizard in Manager View later from the Settings menu.
Activation Wizard
In this required step, use the Activation Wizard to activate and register Microsoft Dynamics POS.
You must activate the program to be able to use it.
Checklist for quick store setup
Use this checklist to make sure you have specified the minimum store settings to start ringing
up sales. You can specify most of the basic settings in the Store Setup Wizard.
Owner information
Basic store information
Employees
Payment methods
Sales taxes
Registers and hardware
Install Microsoft Dynamics POS, specify register settings, and set up POS hardware on each
register in a multiple-computer store.
Items
Cashiers can add items as they are sold to inventory at the registers. Or you can import an
existing item list.
More information
Getting Started ―Activate and register Microsoft Dynamics POS‖
Manager View Help ―Set up the store‖
Manager View Help ―Learn to use Manager View‖
Manager View Help ―Frequently asked questions about store setup and
management‖
28. Start the program and set up your store
Checklist: Complete store setup 24
Checklist: Complete store setup
A comprehensive plan for store productivity
You can use this comprehensive checklist to make sure you are taking full
advantage of all the powerful features in Microsoft Dynamics POS. Set up
the store information in the order shown, since setting up some features
depends on others. Minimum required information
You must enter the following information before you can begin performing sales transactions.
You can specify the basics of most of this information in the Store Setup Wizard. Later, you can
specify more detailed information in Manager View.
Owner information (in the Store Setup Wizard)
An employee ID and password for the store owner is required and must be specified in the
Store Setup Wizard the first time the wizard is run.
Store information (in the Store Setup Wizard or Manager View)
The store name, address, and contact information. Depending on other settings, this
information can appear on receipts, reports, or other documents.
Employee information (in the Store Setup Wizard or Manager View)
You can specify basic employee information in the Store Setup Wizard.
Payment methods (in the Store Setup Wizard or Manager View)
Specify the forms of payment accepted by the store, such as cash, check, and so on.
Sales tax (in the Store Setup Wizard or Manager View)
Specify different sales taxes and individual tax authorities, such as state, county, or city (in
Manager View). Specify a single sales tax (in the Store Setup Wizard).
Register connection with the store database (when starting Microsoft Dynamics POS on each
register).
In a multiple-computer store, it’s important to make sure each register connects to the store
database, has a unique register number, and journals receipts properly.
Inventory items (in Manager View)
You can create the items manually or import item information from a text file with the
Import Wizard.
Tip
You can also create your inventory by adding items at the register as you sell them.
Additional store information
Depending on the needs of the store, the following information is optional and can be entered
in Manager View at any time.
Registers and hardware
Receipt formats
Create your own receipt formats or use the two pre-set formats included with Microsoft
Dynamics POS.
Task pads
Define custom task pad buttons, so the POS View screen works the way you do, tailored for
your most common tasks and functions.
29. Checklist: Complete store setup 25
Line display messages
Define custom messages for a line display.
Accounting integration
Exchange accounting information with Intuit QuickBooks.
Payment processing
Set up credit card, debit card, gift card, and check transaction processing.
Inventory
Although optional, specifying as much of the following information as possible will make
entering or importing inventory information easier and faster.
Departments and categories (in the Store Setup Wizard or Manager View)
Create departments and categories to organize the store’s inventory.
Suppliers (in the Store Setup Wizard or Manager View)
You can specify information about your suppliers manually or import the information from a
text file with the Import Wizard.
Item and preset discounts
Set up discounts for specific items and define preset discounts that you can apply to items
or transactions at the register.
Item messages
Create messages for cashiers about specific items.
Customers
Customers
You can specify information about your customers manually or import the information from
a text file by using the Import Wizard.
Customer discounts
Specify discounts for specific customers.
More information
Manager View Help ―Set up the store‖
Manager View Help ―Learn to use Manager View‖
Manager View Help ―Frequently asked questions about store setup and
management‖
31. Frequently asked questions
FAQ: About getting started 27
FAQ: About getting started
Find answers to common questions
Can I download Microsoft Dynamics POS
and then install it on several computers in
the store?
Yes, but you must purchase a separate product
key for each computer on which you install
Microsoft Dynamics POS.
There is an exception to this: You can install the
program on another computer without a license
if you only intend to use Manager View.
More information
See ―Activate and register
Microsoft Dynamics POS‖ in the
previous chapter.
Can I use my existing installation of
Microsoft SQL Server instead of the
Express Edition that is installed with
Microsoft Dynamics POS?
Yes, as long as it is Microsoft SQL Server 2005 or
later. However, there are special installation
instructions.
More information
See your Microsoft Certified
Partner.
What information do I need to have ready
before I install Microsoft Dynamics POS and
set up my store?
You will need basic information about the store
and the computers and software you use.
More information
See ―Before you install‖ and
―Roadmap: Quickly set up the
store‖ earlier in this manual. Your
Microsoft Certified Partner might
have additional requirements.
How do I get my store’s inventory
information into Microsoft Dynamics POS –
do I have to enter the items one by one?
You can use the Import Wizard to import a text
file with the inventory information.
If you are moving inventory from Microsoft
Dynamics RMS to Microsoft Dynamics POS, your
Microsoft Certified Partner has specialized tools
for migrating store information, including
inventory information.
More information
For details about importing, see
―About importing information‖ in
Manager View Help.
For details about moving from
Microsoft Dynamics RMS, see
your Microsoft Certified Partner.
How do I uninstall Microsoft Dynamics
POS?
You might need to uninstall several programs
when you uninstall Microsoft Dynamics POS,
depending on whether or not you are planning
to reinstall the program.
More information
See ―Uninstall Microsoft Dynamics
POS‖ in Manager View Help.
33. Accessibility
Accessibility Products and Services from Microsoft 29
Accessibility Products and Services
from Microsoft
Microsoft is committed to making its products and services easier for
everyone to use. The following topics provide information about the
features, products, and services that make Microsoft® Windows® more
accessible for people with disabilities:
Accessibility Features of Windows
Documentation in Alternative Formats
Customer Service for People with Hearing Impairments
For More Information
Note
The information in this section may apply only to users who license Microsoft products in the
United States. If you obtained this product outside of the United States, you can use the
subsidiary information card that came with your software package or visit the Microsoft
Accessibility website for a list of Microsoft support services telephone numbers and addresses.
You can contact your subsidiary to find out whether the type of products and services described
in this section are available in your area. Information about accessibility is available in other
languages, including Japanese and French.
Accessibility Features of Windows
The Windows operating system has many built-in accessibility features that are useful for
individuals who have difficulty typing or using a mouse, are blind or have low vision, or who are
deaf or hard-of-hearing. The features are installed during Setup. For more information about
these features, see Help in Windows and the Microsoft Accessibility website.
Free Step-by-Step Tutorials
Microsoft offers a series of step-by-step tutorials that provide detailed procedures for adjusting
the accessibility options and settings on your computer. This information is presented in a side-
by-side format so that you can learn how to use the mouse, the keyboard, or a combination of
both.
To find step-by-step tutorials for Microsoft products, see the Microsoft Accessibility website.
Assistive Technology Products for Windows
A wide variety of assistive technology products are available to make computers easier to use
for people with disabilities. You can search a catalog of assistive technology products that run
on Windows at the Microsoft Accessibility website.
If you use assistive technology, be sure to contact your assistive technology vendor before you
upgrade your software or hardware to check for possible compatibility issues.
Documentation in Alternative Formats
If you have difficulty reading or handling printed materials, you can obtain the documentation
for many Microsoft products in more accessible formats. You can view an index of accessible
product documentation on the Microsoft Accessibility website.
In addition, you can obtain additional Microsoft publications from Recording for the Blind &
Dyslexic, Inc (RFB&D). RFB&D distributes these documents to registered, eligible members of
their distribution service. For information about the availability of Microsoft product
documentation and books from Microsoft Press, contact:
34. Accessibility Products and Services from Microsoft 30
Recording for the Blind & Dyslexic, Inc.
20 Roszel Road
Princeton, NJ 08540
Telephone number from within the United States: (800) 221-4792
Telephone number from outside the United States and Canada: (609) 452-0606
Fax: (609) 987-8116
Recording for the Blind & Dyslexic website
Web addresses can change, so you might be unable to connect to the website or sites
mentioned here.
Customer Service for People with Hearing Impairments
If you are deaf or hard-of-hearing, complete access to Microsoft product and customer services
is available through a text telephone (TTY/TDD) service:
For customer service, contact Microsoft Sales Information Center at (800) 892-5234 between
6:30 AM and 5:30 PM Pacific Time, Monday through Friday, excluding holidays.
For technical assistance in the United States, contact Microsoft Product Support Services at
(800) 892-5234 between 6:00 AM and 6:00 PM Pacific Time, Monday through Friday,
excluding holidays. In Canada, dial (905) 568-9641 between 8:00 AM and 8:00 PM Eastern
Time, Monday through Friday, excluding holidays.
Microsoft Support Services are subject to the prices, terms, and conditions in place at the time
the service is used.
More information
For more information about how accessible technology for computers helps
to improve the lives of people with disabilities, see the Microsoft
Accessibility website.