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An Introduction to Customer Service Network UK Service Excellence John Hughes g Friday 4th July 2008
John Hughes • Littlewoods Organisation  • Prescription Pricing Authority Prescription Pricing Authority  • Birmingham Midshires  • Overall Service Excellence Award Winner  • DTI Award – l d learning organisation   i ii • Founded Customer Service Network   • Lead Assessor for UK Customer Experience Awards  • Head of Unreasonable Requests 
Wh is i Who i involved? l d? Around 300 UK organisations Public Private Sectors FTSE 100 to SME’s Anyone with a passion for delivering Service Excellence
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Gcu July04v2

  • 1. An Introduction to Customer Service Network UK Service Excellence John Hughes g Friday 4th July 2008
  • 2. John Hughes • Littlewoods Organisation  • Prescription Pricing Authority Prescription Pricing Authority  • Birmingham Midshires  • Overall Service Excellence Award Winner  • DTI Award – l d learning organisation   i ii • Founded Customer Service Network   • Lead Assessor for UK Customer Experience Awards  • Head of Unreasonable Requests 
  • 3. Wh is i Who i involved? l d? Around 300 UK organisations Public Private Sectors FTSE 100 to SME’s Anyone with a passion for delivering Service Excellence