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Steve Lewin
Managing Director
SHL Consulting
May 17, 2004
Current
Physical
Current
Logical
Future
Physical
Future
Logical
100%
0%
Current Practice
Components
Accepted System Functionality
Procedures
Actual Usage (Observed)
Performance Measures (if any)
100%
0%
Current Practice
Current Capabilities
Gap 1 - Unrealized Capabilities
Solution Set
Training & Education
Focused Improvement
Enhanced Reporting (Minimal)
100%
0%
Current Practice
Current Capabilities
Current Requirements
Gap 2 - Enhanced Functionality
Solution Set
System Enhancements
Process Redesign
Organizational Restructuring
100%
0%
Current Practice
Current Capabilities
Current Requirements
Future Requirements
Gap 3 - Future State Functionality
Solution Set
Reengineering
•Process
•System
•Organization
100%
0%
Current Practice
Current Capabilities
Future Requirements
Gap 3’ - Future State Functionality
(Bypassing Current Requirements)
Solution Set
Reengineering
•Process
•System
•Organization

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Gap Analysis