1. El Paso First Health Plans
Member Advisory Group Questions
 Do you visit your PCP?
o When do you visit you PCP?
 What keeps you from going to your PCP?
o What suggestions do you have to make your PCP visit a better experience?
 Do you visit the ER?
o Why?
o When was the last time you went?
o Why did you to the ER?
o If you could choose between going to the ER or your PCP, which one do you prefer?
 Are you aware of the services provided by EP 1st (night clinics & transportation)?
o If not, what can we do to help learn about them?
o If yes, do you use these services?
o What kinds of programs do you think we should offer?
 Do you receive our information?
o How do you like to receive our information (such as mail, text, website, and auto dialer)?
 What would be helpful for you to know the difference between emergency and non-emergency
situations?
o What types of materials would be helpful to you?